4 of 4 Process Management Jobs in the East of England

hybrid 2-3 days Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their businesses with almost 20,000 employees globally. The GIS Service Management function acts as the single point of engagement into Group Information Services (GIS) for Service Performance, Outcomes and Improvements. In collaboration with each business area, we aim to understand … again. We want to understand the challenges each business area has to deal with, as well as future requirements. To this end, there will be a single, straightforward engagement process and transparency of the demands on GIS, including all major operational run and change activities. Service Management will work across GIS to drive the outcomes the business expects. … What you'll do As a Service Manager, you will be responsible for leading Service Management activities across one or more business divisions. You will: Serve as the single point of contact for senior-level service escalations and support topics, proactively managing stakeholder communications and keeping key Group IS stakeholders informed. Collaborate with Strategic Partners to manage stakeholder communications More ❯

their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯

order to communicate effectively with our customers and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building, Web Development More ❯

Tier 1, Tier 2 and Tier 3 support functions Resolution of full range of technical support issues. Effectively communicate with customers, and within the company. Provide proactive monitoring and management of services to all customers. Be able to work without continuous supervision and be trusted to provide professional support services to Intercitys customers To be able to self-educate … support for core business products such as Touch Cloud, Touch Secure and Touch Technology Provide support for key business processes such as Pre-Sales, ROCO, Service Transition, and Service Management and Reporting. Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required. Drive automation across the department … Qualifications Degree or equivalent qualification in an IT related subject (equivalent professional experience may be considered) Cisco CCIE Aruba CCCP Expert level Radius Experience, including Cisco ISE, Aruba ClearPass Process Management ITIL is highly desirable Experience and Knowledge: A minimum of five years providing network/security solutions in a technical support role to a high technical level More ❯