1 Products Support Specialist Jobs in London

Product Support SpecialistLondon - hybrid workingIntapp is looking for a Technical Product Support Specialist to join our client success team. This position will handle internal requests for our cloud based SaaS platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site … provisioning, site changes, site access, enabling/disabling site features.Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team.Identify potential delays in resolution, take corrective action, and manage communication to the ticket requester.Work collaboratively with Product Support Specialists on … methods for handling commonly recurring issues.May assist in new product release testing and UI feedback sessions with the Product team.May work on some product support tickets as needed to investigate, triage and resolve tickets that flow through the queue.What you'll get:Competitive compensation, including meaningful equity participationChallenging more »