8 of 8 Programme Management Jobs in Manchester

Strategic Leadership Develop and own the end-to-end contact centre transformation strategy. Champion a customer-first culture, aligning transformation efforts with customer insights. Programme Delivery Lead the planning and implementation of transformation programmes across technology, people, and processes. Collaborate with stakeholders to define clear problem statements and solutions. … strategy to engage and inform stakeholders throughout the transformation. Financial & Commercial Management Develop business cases and oversee budgets related to the transformation programme, ensuring value for public money. What We Are Looking For: Essential Experience: Proven track record in leading large-scale contact centre or customer service ...

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement Oversee customer support, service management, and escalations, taking a lead role … effective delivery of our fibre products into business customers Lead customer-side project management, including offnet connections and multi-site or large programme management delivery Manage the technical support and service desk platform to ensure delivery goals are met and surpassed Work with field delivery ...

months Start: Immediately We're hiring a Head of Project Management to lead a high-profile global Digital Demand Transformation programme — including major initiatives such as Project Tadka and a large-scale Publicis transition. In this role, you'll own the full transformation roadmap, build … capabilities across media, content, commerce, data, and consumer care. What You'll Do Lead delivery across Tadka, Publicis, and all connected transformation workstreams Establish programme governance, tracking KPIs, risks, and benefits Embed new digital ways of working across markets and functions Partner with Finance, Digital Tech, Marketing, Sales ...

months Start: Immediately We're hiring a Head of Project Management to lead a high-profile global Digital Demand Transformation programme — including major initiatives such as Project Tadka and a large-scale Publicis transition. In this role, you'll own the full transformation roadmap, build … capabilities across media, content, commerce, data, and consumer care. What You'll Do Lead delivery across Tadka, Publicis, and all connected transformation workstreams Establish programme governance, tracking KPIs, risks, and benefits Embed new digital ways of working across markets and functions Partner with Finance, Digital Tech, Marketing, Sales ...

dress rehearsals to identify gaps and mitigate risks. Facilitate and chair cutover-related governance forums, decision points, and status updates. Align with broader program management, PMO, and technical leads to ensure integrated delivery. Identify and manage risks, issues, and interdependencies related to migration and cutover. Drive stakeholder engagement … data migration tools and techniques. Desirable: Experience with SAP Activate methodology or equivalent delivery frameworks. Background in Public Sector preferred. Familiarity with change management and business readiness activities during ERP go-live. Cutover Manager, Project Manager, SAP ERP Transformation, Data migration, Integration, Cutover workstream, Success Factors, S/ ...

Service Now Technical Architect £60,000 to 90,000 GBP bonus Hybrid WORKING Location: Manchester, North West - United Kingdom Type: Permanent ServiceNow Technical Architect - London/Manchester/Edinburgh Up to £90,000 DOE | SC ...