1 QA Jobs in Havering

Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising … to £26,000 following probation, plus pension, and life insurance Key Responsibilities and Duties of a Quality Assurance Officer Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set. Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI … Agent process Manuals for all clients to be developed/updated Support other team members as and when required Skills and Experience of a Quality Assurance Officer Excellent attention to detail Previous experience with 1 to 1 coaching Excellent communication skills both written and verbal Ability to build and develop more »