2 Quality Analyst Jobs in Bristol

independent company who play a vital role in enabling people with disabilities to access affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Contact Centre Quality Assurance Analyst to join their team in Bristol on a 12 month … FTC. What you'll be doing • Provide quality performance assessments of calls/correspondence. • Analyse and report on trends and insight with the coaching team. • Use data to review processes, educate, and strengthen consistency across teams. • Work closely with the coaching team to ensure a smooth, positive process for … customers. What you'll need to apply • Previous Quality Assurance experience within a contact centre/customer service environment. • Excellent communication skills. What you'll get in return for your talents • Basic salary of £35,502 . • Performance bonus of up to 15% . • Electric Car/Cycle to more »

days holiday + bank holidays, & cycle to work schemes We have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices. This is an excellent organisation who support people … with disabilities to have a more independent quality of life. What you'll be doing Monitoring calls and emails to ensure they follow data protection Analysing and reporting data trends Coaching and training the team where necessary Ensuring the team provide a positive process for customers What you'll … need to apply Previous Quality Assurance experience within a contact centre or a customer service environment Excellent communication skills What you'll get in return for your talents Basic salary of £35,500 Performance bonus of up to 15% Electric Car/Cycle to work scheme Flexible working model more »