1 Quality Management Jobs in Luton

teams. Job Purpose The ITSM Specialist is responsible for effective IT service integration through the definition and deployment of standardised and continuously optimised service management processes, enabling trust, velocity, scalability, and efficiency of IT services. What you’ll be doing The ITSM Specialist is responsible for defining, governing, overseeing … and continuously improving standardised IT service management processes (ITSM), guardrails, tools, and frameworks executed across IT and Supplier teams. Reporting to the Service Integration Lead, this role creates actionable and reusable service integration assets (e.g., process execution playbooks, training materials, governance frameworks, KPIs dashboards, etc.), manages their deployment roadmap … audits as required Please note that the role is part of a duty rota to manage major incidents Skills & Experience Demonstrable experience in Incident Management In depth knowledge of at least 1 of ITSM processes such as Incident, Problem, Change, Patch, Disaster Recovery, Capacity Demonstrable experience within an IT more »