IT Service Manager
- Hiring Organisation
- Department for Work and Pensions
- Location
- Birmingham, Staffordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
business critical events. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services … initial support for all end users, understanding and trying to resolve user issues and queries. Coordinate and validate the data inputted into relevant Service Management tooling, including SLAs, service information, problem and resolution profiles, reference data, and contract and support details. Prepare and disseminate regular reports to support processes ...