4 of 4 Release Management Jobs in the West Midlands

portfolio, ensuring that all services are aligned with the organisation's strategic objectives and deliver value and that all services contain up- to-date and accurate information. - Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption. - Coordinate across teams to ensure that releases are executed according to schedule … with thorough testing, validation, and communication to all stakeholders. - Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively. - Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes. Knowledge, Skills and Experience: - Certified ITIL Foundation v4 (preferred) - Advanced ITIL certifications (preferred) - Minimum of … years of experience working in IT Service Management. - Minimum of 3 years in a leadership or managerial role overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management. - Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement - Extensive experience in Change Management More ❯

continual improvements, and work closely with senior IT leadership. The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service portfolio to ensure alignment with business strategy and value delivery Drive continual service … improvement initiatives across systems and processes Coordinate release management, ensuring minimal disruption and effective communication Collaborate with stakeholders to gather requirements and design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven … experience in IT Service Management 3+ years in a leadership or managerial role overseeing ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services More ❯

We'd love you to join us. Delivery. Work. Projects. In this role, you'll help manage the delivery of change to Universal Credit and evolve how we approach release management. You'll work on large-scale programmes, ideally with experience in continuous delivery of transactional web services, and use your skills to influence and coordinate across multiple teams. … You'll lead the end-to-end release process for Universal Credit Full Service, a critical system supporting over six million households. This includes setting priorities, resolving conflicts, managing risks, and ensuring quality standards are met. You'll be the main point of contact for release management, liaising with infrastructure engineers, developers, and stakeholders to keep delivery … on track. You'll also integrate change and release activities into agile workflows and oversee implementation planning across teams. Beyond delivery, you'll drive continuous improvement by running retrospectives and refining release processes. You'll manage stakeholder communications, user preparation, and adoption activities to ensure each release delivers real value. Regular out-of-hours work will be More ❯

support, and continuous improvement across a well-established ICT function. Main duties include: Acting as the organisation’s subject matter expert for Civica Cx, including modules such as Asset Management, Repairs, Rents, CRM and the Customer Portal. Configure, maintain and improve system workflows, permissions, and processes to enhance functionality and efficiency. Support users with technical issues, resolving data queries … Lead improvements to data quality, conduct data audits, and support integration with external systems such as Civica Financials, Allpay and contractor platforms. Coordinate system testing, upgrades, patch deployments and release management. Work closely with operational teams to identify opportunities for system optimisation and drive business process improvements. Develop user guides, training resources and deliver workshops to increase user capability … teams to support wider digital transformation initiatives. Working predominantly from home—with occasional monthly on-site presence—you will play a key role in ensuring the Civica Cx Housing Management System and its related modules are fully aligned with operational needs and deliver excellent service to both staff and residents. Please note in order to be considered for this More ❯