service environment Ability to create and maintain clear and detail-oriented documentation of processes and procedures Proficient in Visio, Microsoft Office, BMC/Remedy, SharePoint and Internet Technologies Proven knowledge of change management and incident management processes. Knowledge of and proven skills with hand and power tools including more »
service environment Ability to create and maintain clear and detail-oriented documentation of processes and procedures Proficient in Visio, Microsoft Office, BMC/Remedy, SharePoint and Internet Technologies Proven knowledge of change management and incident management processes. Knowledge of and proven skills with hand and power tools including more »
Chichester, West Sussex, South East, United Kingdom Hybrid / WFH Options
Zenzero Solutions
e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s more »
Farnham, Surrey, United Kingdom Hybrid / WFH Options
Zenzero Solutions
MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident. more »