Jobs 1 to 15 of 69

Process Manager- ITIL, REMEDY, SIAM

City, London -
Executive Recruitment Services (ERS)
Knowledge Process Owner- ITIL, ICT, SIAM... Essential skills and experience: * Strong track record in Service Management... * Strong analytical skills and ability to develop and recommend solutions for problems/issues... Experience using BMC Remedy for ITSM processes... The successful candidate will be required to undergo full SC clearance prior to start!!
Salary: £50000 - £58000 per annum
Posted: 5 days ago

Incident Process Owner- REMEDY, SIAM, ITSM

City, London -
Executive Recruitment Services (ERS)
London. An excellent career opportunity to join a genuine world leader in the field of Information and Communications Technology (ICT). Based in central London my client is looking to hire a Incident Process Owner responsible for governance and assurance, management of incidents within a public sector environment ideally with previous...
Salary: £52000 - £58000 per annum
Posted: 3 days ago

Service Desk Analyst - Sheffield - £17,000 - £19,000

Sheffield -
Capita - ITIN
Resolving incidents first time wherever possible * Liaison with other Service Departments such as Problem, Change and Configuration Management to ensure information is shared between teams and kept up to date... Experience for the role; * Experience of working within an ITIL based IT support environment such as a Service Desk * Experience...
Salary: £17500.00 - £19500.00 per annum
Posted: 13 days ago

Service Management

Newcastle Upon Tyne, Tyne and Wear -
Accenture
Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for example Report...
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 19 days ago

Service Desk Analyst

Sheffield -
Capita - ITIN
Advanced knowledge of the Microsoft Office suite, to include Word, Excel and PowerPoint * Ideally possess ITIL v3 or v2 Foundation * Ideally also have Assyst Service Management toolset experience * An analytical approach to problem solving * Call answering and call management skills * Well-developed time management skills, and the ability to work...
Salary: £17000 - £19500 per annum + Benefits
Posted: 18 hours ago

Service Desk engineer - 1st line support - Help Desk - ITIL

Croydon, Surrey -
FT Select
To provide a call-answering and logging function for the Managed Service Contracts - To carry out a wide range of first time fixes against an agreed service level including account unlocks, mailbox issues, profiles and network drives - To log Change and Service Requests from e-mail and undertake activities associated...
Salary: From £22,000 to £24,000 per annum plus benefits
Posted: 6 days ago

Test Lead

London -
LA International
Perform tests, reporting defects in HP Quality Centre and tracking test results. -Support the operational Service Validation and Testing ITIL process... -Experience with HP Quality Centre. -Experience of working within an ITIL based ITSM programme and life cycle. -Experience with ITIL. -Experience with technologies such as Remedy, SharePoint, Kinetic Data,...
Salary: £48500 - £57000 per annum + Benefits
Posted: 3 days ago

Service Desk Analyst - Birmingham - £19,000 - £22,000

Birmingham -
Capita - ITIN
This role will sit within the Problem & Change Management Team reporting to the Service Delivery Manager (Problem and Change process owner). The role will assist with the day-to-day operations of the Problem & Change Management Team... Awareness of IT Service Management (ITSM) processes - primarily incident, problem and change and...
Salary: £18000 - £22000 per annum
Posted: 12 hours ago

Remedy Developer / Analyst

Bedfordshire -
Edward Carter Solutions
Edward Carter Solutions is currently working with a world renowned industry leader seeking a Remedy Developer / Analyst. You will join the existing IS Service Management team responsible for driving IS efficiency throughout the organisation. Your responsibilities will include the day-to-day administration of the Remedy System including the development,...
Salary: £35,000 - £44,000 DOE + Excellent Benefits
Posted: 11 days ago

Business Analyst - IT Service Management Tools

Hemel Hempstead, Hertfordshire -
Polar Recruitment
Good understanding of ITIL. *Excellent knowledge of IT Service Management tools (BMC ITSM/Remedy, HP ServiceCenter/HP Service Manager, ServiceNow, Assyst, Clarify, Eracent, Courion or similar.) *Previous experience as Business Analyst & Project Manager for enterprise application development projects, leading teams including Software Developers, Testers etc... *Able to perform requirements analysis...
Salary: £50000 - £55000 per annum + + Benefits
Posted: 4 days ago

Service Manager- SIAM, Test Tools, Remedy

City, London -
Executive Recruitment Services (ERS)
Service Manager- Service Validation and Test Process Owner... My client is looking to hire an experienced ITSM professional who will be responsible for service validations and test processes, governance and assurance, managing escalations, delivering necessary process training and managing process performances. It is priority that the applicant has a strong...
Salary: £55000 - £60000 per annum
Posted: 3 days ago

Desktop Support (1st / 2nd Line)

Oxfordshire -
Hays IT - Uk Posting account
My large, multi-National Client is urgently recruiting for a Desktop Support Analyst (1st/2nd Line) to work in their Oxfordshire office. The role will be responsible for the delivery of desktop and associated services at local level. Also the managing day to day IT service issues affecting any component...
Rate: £150.00 - £175.00 per day + Please quote a daily rate
Posted: 12 days ago

Desktop Engineer - Contract - Reading

Reading -
Austin Fraser Limited
Desktop Engineer- Contract - 3 months Austin Fraser are looking for a Desktop Engineer to join our client based in Reading. The Desktop Engineer will be working alongside the team providing a mix of 2nd Line support to users on site and remotely. It is important that you have a very...
Posted: 19 days ago

Problem and Change Analyst - Birmingham - £19,000 - £22,000

Birmingham -
Capita - ITIN
This role will sit within the Problem & Change Management Team reporting to the Service Delivery Manager (Problem and Change process owner). The role will assist with the day-to-day operations of the Problem & Change Management Team... Awareness of IT Service Management (ITSM) processes - primarily incident, problem and change and...
Salary: £18000 - £22000 per annum
Posted: 7 days ago

APPLICATIONS SUPPORT ANALYST, Surrey to £30k + Pkg

Guildford, Surrey -
Eutopia Solutions Ltd
Any IT Service Management tool (esp Frontrange Heat) or experience supporting ANY application (again, ANY SME will do - but Heat, Remedy, ServiceNow, SupportWorks, Assyst, ServiceWise, ChangeGear, Vivantio, LanDesk, NimSoft, TCPDesk, SmartCloud experience preferred) * Good understanding of workflow management, SQL and reporting (ITIL a plus) * Good understanding of server technologies inc...
Salary: £20000.00 - £29500.00 per annum + package
Posted: 6 days ago