Jobs 1 to 15 of 55

Service Desk Analyst

Weybridge, Surrey -
Capita Resourcing - IT Resourcing
Service Desk Engineer Helpdesk 1st Line Support Windows Active Directory... To log Change and Service Requests from e-mail and undertake activities associated with the request predominantly within Active Directory... Responsible for logging IT, E-mail, and telephony queries into Incident Management System within a measured timescale. To identify priority...
Salary: £20000 - £22000 per annum
Posted: 2 days ago

Support Analyst - End User Computing

Cambridgeshire -
Edward Carter Solutions
We have a fantastic opportunity for an experienced Support Analyst to join a Global Leader based in Cambridgeshire on a 12 month fixed term contract. Working within the IS Infrastructure and Operations team, supporting the established End User community, you will be responsible for the provision of 2nd and 3rd...
Salary: £25,000 - £28,000 + Excellent Benefits
Posted: 23 days ago

Service Management

Newcastle Upon Tyne, Tyne and Wear -
Accenture
Working as part of the Service Management shared service team this role will support the core ITIL processes of incident management, event management, problem management, change management, request fulfilment and service level management... Experience of call-logging tools (eg Remedy, ITSM, ServiceNow) Experience of report automation/tools (for example Report...
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 22 days ago

First Line Analyst

Stevenage, Hertfordshire -
ComputaCenter
The primary duties will be to receive and accurately log incidents, providing resolution wherever possible, or to pass those incidents on to the most appropriate technical teams for resolution, within the agreed SLA's... To escalate incidents where progress is not satisfactory / where SLA will not be achieved... server backups,...
Salary: Competitive
Posted: 15 days ago

ServiceNow Consultant - ServiceNow / BMC Remedy / ITSM

Berkshire -
Connectus
We are looking for a ServiceNow Consultant / Analyst Programmer / Business Systems Analyst with knowledge and experience of ITSM platform configuration - ideally ServiceNow or BMC Remedy... The team is already in place for this phase but there is a need for someone with knowledge and experience of configuring ServiceNow (or BMC...
Rate: £550 per day
Posted: Yesterday

Service Desk Analyst - Shift basis

Nottinghamshire -
Capita - ITIN
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times... Training and mentoring new starters... Responsibilities: Respond to incoming requests, via a variety of media, against thresholds...
Salary: £16000 per annum + 17.5% shift allowance
Posted: 2 days ago

Applications Support Analyst

Northampton, Northamptonshire -
Integrity IT Solutions
The ideal SQL Support Analyst will have excellent working knowledge in the release deployment and build processes with working knowledge of IT Service Management processes... Core skills required include: - Knowledge of end to end development life cycle Application configuration - Release management and application deployment skills Root Cause Analysis & problem solving...
Salary: From £25,000 to £40,000 per annum
Posted: Yesterday

Business Analyst - IT Service Management Tools

Hemel Hempstead, Hertfordshire -
Polar Recruitment
Good understanding of ITIL. *Excellent knowledge of IT Service Management tools (BMC ITSM/Remedy, HP ServiceCenter/HP Service Manager, ServiceNow, Assyst, Clarify, Eracent, Courion or similar.) *Previous experience as Business Analyst & Project Manager for enterprise application development projects, leading teams including Software Developers, Testers etc... *Able to perform requirements analysis...
Salary: £50000 - £55000 per annum + + Benefits
Posted: 5 hours ago

ITSM Consultant / Business Systems Analyst - ServiceNow

Berkshire -
Connectus
We are looking for a Technical Business Analyst / Business Systems Analyst / Consultant with knowledge and experience of ServiceNow deployments including ServiceNow configuration. Our client is embarking on some significant change and improvements to their IT organisation and as part of this they are moving away from their current IT Service...
Rate: £550 per day
Posted: Yesterday

BMC Remedy Consultant - Contract - London

City of London -
Interquest - IQ Tech
I need an experienced BMC Remedy Technical Consultant for upcoming projects in London. You must have a proven IT Service Management (ITSM BMC REMEDY) experience in requirement capture, design, configuration and development across all ITSM modules, including: Incident Management; Problem Management; Change Management; Service Request Management; SLM; Asset Management and...
Rate: £400 - £450 per day
Posted: 3 days ago

Service Desk / Helpdesk Analyst

Sheffield -
Capita - ITIN
Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times... Training and mentoring new starters... Feeding into and Supporting Line Manager with Service Improvement Plans (SIP's)...
Salary: £17000 - £18000 per annum + benefits
Posted: 18 days ago

Second Line Patch Analyst

Hatfield, Hertfordshire -
ComputaCenter
Patch and Deployment - (70%) Deliver a standard approach to Windows security patch management and software deployment... Patchlink, WSUS, Bladelogic, GFI Languard. Microsoft Windows XP, Vista & Windows 7 operating systems and respective component support. Windows Server 2003 / 2008 operating systems and respective component support. ITIL disciplines. Knowledge of the following: Security...
Salary: flexible benefits package
Posted: 2 days ago

Technical Project Manager

Warwick, Warwickshire -
Accenture
Manage compliance to Change Control procedures... An acceptance issue is one which impacts the domain’s ability to support a solution to the agreed SLA or budget... Continuous Improvement: Standardize, automate and improve processes on an ongoing basis... Qualifications: Education: Degree desirable... Knowledge and Skill Requirements: Essential: Project Management... ITIL...
Salary: From £30,000 to £38,500 per annum
Posted: Yesterday

Active Directory User Admin Analyst

Leicester, Leicestershire -
ComputaCenter
A fantastic opportunity has arisen for an Active Directory User Admin Analyst to work on a customer site in Leicester on a part time basis (21 hours per week). The role will involve active directory support for users and active directory administrative duties... Administer security on Active Directory, including but...
Salary: Competitive
Posted: 21 days ago

Unified 2nd Line Analyst

Hatfield, Hertfordshire -
ComputaCenter
Technical 80% Call and incident Management... Adhere to customer and Computacenter Security Policies... Assist with SLA reporting... The Ideal candidate will hold SC clearance... 1+ years with either; Exchange or Cisco. Has held or currently holds SC or above clearance level... Windows Server 2003/2008. Exchange 2003/2010. Networking, including...
Salary: Competitive
Posted: 17 days ago