Service Desk Analyst (French Speaking)
Birmingham, England, United Kingdom
Hexaware Technologies
the service request raised in the ticketing tool as per the SOPs provided to the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all … trend and provide reports with improvement actions, create basic documents and knowledgebase articles. Willingness to work in a rotational shift 24*7*365. Use Remote Desktop to assist the end users as required. Ability to efficiently and effectively understand the end users’ technical requirements, solid trouble shooting, problem more »
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