1st Line Support Engineer
Oxfordshire, South East, United Kingdom
XACT PLACEMENTS LIMITED
passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already … have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools … and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do more »
Employment Type: Permanent
Salary: £24,000
Posted: