23 Remote Monitoring and Management Jobs

The Technical Support Manager has responsibility for the provisioning of technical capability within service and support teams, to provide technical investigation for non-product specific technologies within the incidents and service request management practice from services provided by System C. The Technical Support Manager is effective working across not only … the service and support teams, but also collaborating and working effectively with senior colleagues in other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. In this strategic role the Technical … goals, navigating complex challenges, driving innovation, adopting new technologies, or implementing best practices in IT support management. They mitigate risks by the effective identification and deployment of corrections (workaround) or corrective actions (root cause fixes) where possible as first time fixes and escalate as appropriate to other resolver teams with more »

About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for … an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide … array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues more »

company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation. Key Skills required: Windows Server 2022/2019/2016, OS …/10 Office 365 & SharePoint administration Microsoft Exchange Virtualisation Technologies (VMware ESXi, Hyper-V) Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop) Remote Monitoring & Management (RMM) technology Experience with Security technologies i.e. DLP Backup Technologies Ideally previous MSP experience/customer facing role The position entails assisting with T1 & T2 … support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant. As the 3rd Line IT Support Engineer, you will have: Strong communication skills, both face to more »

IT Support Technician handles the first-level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the client is informed of what to expect every step of the way, also escalating issues … a first point of contact for customers through our helpdesk, be that via phone, email or chat Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use an in-house Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing … and recording all work through our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren’t “stale” throughout the process Review Remote Monitoring and Management (RMM) dashboard and apply remediation actions as indicated more »

Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work … Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows … Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the more »

Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work … Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows … Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the more »

technical approach. This will be working within Service Delivery, this Customer facing role is responsible for the end-to-end delivery, technical design, configuration, and implementation of IT services, from pre-sales to delivery. JOB SPECIFICATION: IT Project Engineer As an IT Project Engineer you will take complete ownership of … IT projects and oversee communication with the customer at every stage. Perform engineering for implementation, onboarding, migration, and setup for customer IT projects. Provide end-user training for newly installed systems and software. Conduct site surveys and assist with scoping ahead of IT projects. Scheduling work with customers and members … of the engineering team appropriately. Follow or create project Statement of Works and ensure all is delivered as scoped. To provide technical support to other team members when required. To step in and assist or complete Pre-Sales activities, including customer meetings when required. To fully document process and delivery. more »

a 2nd Line Support Engineer! Take charge of technical support for our Nationwide Customer base, wielding your expertise in Microsoft technologies like Azure, AD, and Office365. Certification is a plus, but not a must. This isn't just about solving tech issues-it's about leading. You'll oversee and … response teams, you'll ensure our customers always receive top-notch service. Daily Responsibilities Provide second-line technical support to end users, addressing hardware and software issues promptly and efficiently. Diagnose and resolve escalated IT incidents, collaborating with our first line support other support teams and vendors as needed. Install … configure, and maintain computer hardware software and peripherals. Perform system upgrades and patches to ensure the security and stability of clients IT environments. Manage and troubleshoot network related issues, including connectivity problems, access point faults and configuration errors. Manage our proactive services in collaboration with the Head of Technology, focusing more »

Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary … of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days … holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance/support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and more »

Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary … of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days … holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance/support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and more »

We are looking to add a new IT Support Technician to join our existing motivated and enthusiastic helpdesk team. We provide exceptional help desk support to our clients in a friendly and professional manner. We pride ourselves on the high level of service we provide to our clients, and it … the many reasons our clients love working with us. As an IT Support Technician, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, PC/Laptop setup and installations, and on-site support when required. We also provide a range … of cybersecurity products which you will help maintain and support. IT Support Technician role. Providing end-user desktop support via phone and email. Occasionally visit customer sites to fix problems that cannot be resolved remotely or install new equipment. Supporting and maintaining Microsoft 365 solutions. Escalate IT issues within the more »

Dead Simple Computing, a growing independent IT services company based in Reading, UK, is seeking an experienced and motivated IT Support Engineer to join our team. This role will be instrumental in driving process improvements, delivering technical support, managing projects, and maintaining our clients' systems. Key Responsibilities: Provide advanced technical … support to clients and assist the service desk team in resolving complex issues Develop and implement strategies to optimize IT support processes and documentation Manage and deliver client projects, ensuring timely completion and high customer satisfaction Perform system administration and maintenance tasks for various client environments Continuously update knowledge of … emerging technologies and industry best practices Contribute to the development and maintenance of the internal knowledge base Collaborate with the management team to drive process improvements and implement new technologies Requirements: 5+ years of experience in an IT support role, preferably within a Managed Service Provider (MSP) or similar environment more »

passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already … have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools … and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do more »

you'll be at the forefront of delivering exceptional IT support to end-users, ensuring swift issue resolution while maintaining meticulous documentation of requests and updates. Responsibilities: Dive into the action by providing prompt and efficient IT support to end-users, resolving issues with finesse. Field requests via phone, email … and ticketing system, ensuring they're handled within SLAs for maximum satisfaction. Become the go-to expert (SME) and master prioritization, ensuring incidents are tackled with precision. Take charge of the corporate IT landscape, from workstations to servers, applications, and more. Flex your tech muscles by installing, upgrading, and configuring … software and hardware with flair. Champion clear communication and meticulous documentation, ensuring nothing falls through the cracks. Be a team player by attending meetings, sticking to company policies, and joining forces with other IT wizards. Embrace the power of RMM tools for seamless monitoring and administration, ensuring everything runs like more »

new opportunity to flourish? Look no further! An exciting role has emerged within a family-operated MSP, offering a chance to grow your skills and make a real impact in a dynamic environment. Our client is more than just a service provider; they're a team dedicated to excellence. Whether … it's delivering top-notch consultancy or providing ongoing support, they prioritise customer satisfaction and adaptability in every aspect of their work. Are you the right person for the job? 1-2 years' experience in IT support Proficient problem-solving and troubleshooting abilities Familiarity with Active Directory and Azure Active … Office 365 Admin Centre Strong grasp of Windows environments Knowledge of networking protocols (TCP/IP, DHCP, DNS) Hands-on experience with hardware installation and maintenance Excellent communication skills with a focus on customer service Advantageous Experience: Familiarity with AutoTask PSA and RMM Systems Knowledge of ESET Products and Services more »

Engineer Rochester Up to £28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. … You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and … software development, which form part of our larger portfolio of services. We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances. Essential: Detailed more »

Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity for exposure to a … wide range of technologies and solutions. The ideal candidate will be able to function as part of a team and use their own initiative where required, resolving customer issues in a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in … line with agreed customer SLAs. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any changes made as part of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or service more »

in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical … Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems … Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of more »

in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical … Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems … Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of more »

in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 – 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical … Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems … Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup & Replication • Microsoft Windows Desktop Operating Systems • Experience of working in a busy MSP environment • Experience of configuring and supporting network devices such as Firewalls and Switches • Good understanding of principles of more »

Support Engineer/First Line Support Engineer/IT Support Engineer Responsibilities: 365 Administration setting up users, changing passwords, security groups etc. Helpdesk tickets and phone calls with clients Attending client sites to troubleshoot and resolve issues Responding to Endpoint Manager and RMM alerts Update client documentation 1st Line Support … Engineer/First Line Support Engineer/IT Support Engineer Requirements: First-hand administration and implementation experience with Microsoft 365 platform administration. Proactiveness with dealing with tickets in a timely manner. Solid problem-solving approach, using a mixture of customer-facing and technical skills. Ability to interact well with customer … employees, directors, and suppliers to deliver a solid, trusted and solution focussed response. 365 Administration background Used Entra (Endpoint) previously Full UK Driving License. more »

IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line … support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: ** Providing 1st- 3rd Line Support to clients and end-users ** Travelling to clients sites and providing in-person support ** Being involved within Project work such as brand new Office … implementations, migrations, hardware deployments. ** Configuring new Desktops and Laptops. ** Involved within clients Infrastructure changes and works. ** Providing high-level customer service at all times. Technical Skills: ** Previous IT support experience, at least 2 years ** Ideally experience of working for a Managed Service Provider ** IP addressing, subnets, firewall implementation, routing ** Microsoft more »

IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients’ sites and providing 1st - 3rd Line … support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: ** Providing 1st- 3rd Line Support to clients and end-users ** Travelling to clients sites and providing in-person support ** Being involved within Project work such as brand new Office … implementations, migrations, hardware deployments. ** Configuring new Desktops and Laptops. ** Involved within clients Infrastructure changes and works. ** Providing high-level customer service at all times. Technical Skills: ** Previous IT support experience, at least 2 years ** Ideally experience of working for a Managed Service Provider ** IP addressing, subnets, firewall implementation, routing ** Microsoft more »