1 Resource Analyst Jobs in the West Midlands

Are you a technically talented Resource Plannng and Forecasting Analyst (from a contact centre/Back Office environment) with exceptional abilities and experience in modelling Capacity Plans, Demand Models, and detailed Forecasts from the ground up via analysis and modelling of large datasets? If so, this is a … depending on experience) + Bonus + Broad Flexible Benefits Key Role Purpose & Responsibilities Creation of bespoke analytical models to determine workload and demand, resource allocation, and future demand forecasts for both contact centre and field-based resources. Own the creation of accurate and detailed forecast models (>13 weeks) which … can be broken down into hourly/daily/weekly to ensure effective resource utilisation of fte to meet demand profiles. Support the Snr Forecasting Manager in the of the long term annual, quarterly forecasting process. Provide detailed analysis, forecasts of workload volumes and the optimal resource and more »