Resource Planning Analyst
Manchester, North West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
CCA Recruitment Group
Role: Resource Planning Analyst Salary: Up to £50,000 DOE + benefits Hours: Mon-Fri Location: Salford Quays (hybrid working 2 days office 3 days at home) CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning … Analyst for their WFM team. This role will be Salford Quays based (hybrid working). Are you a forward thinker? Are you customer focused within a WFM environment? Do you have experience using short to plan long term for contact centre? You will be accountable for resource optimisation … inform operational and strategic decisions. Create and maintain a workforce planning/optimisation solution for Operations Produce accurate and fit for purpose schedules ensuring resource is deployed in line with plan to achieve service level targets Support Operations with analysis Analyse variances in actual v's forecast performance Analyse more »
Employment Type: Permanent, Work From Home
Salary: £50,000
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