Resource Planning Analyst
Manchester, North West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
CCA Recruitment Group
Role: Resource Planning Analyst Salary: Up to £50,000 DOE + benefits Hours: Mon-Fri Location: Salford Quays (hybrid working 2 days office 3 days at home) CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning Analyst for their WFM team. This role will be Salford Quays based (hybrid working). Are you a forward thinker? Are you customer focused within a WFM environment? Do you have experience using short to plan long term for contact centre? You will be accountable for … resource optimisation within Operations through effective Forecasting, Planning, Scheduling and Utilisation of resources to achieve departmental SLA's and meet business demands. Evaluation of performance across the function, providing analysis and recommendations to increase efficiency, reduce cost or risk and inform operational and strategic decisions. Create and maintain more »
Employment Type: Permanent, Work From Home
Salary: £50,000
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