Jobs 1 to 7 of 7

Customer Journey Business Analyst - PPI

Coventry -
Hays IT - Uk Posting account
To clearly understand business requirement for customer insight and co-ordinate the delivery of regular customer surveys as well as reviewing analytical date and provide quality documents to senior stakeholders. Complete thorough analysis of customer data as part of the overall customer contact and service quality improvement programme and specifically...
Rate: £450.00 per day
Posted: 15 days ago

Business Data Analyst - Complaints/PPI

Coventry, West Midlands (County) -
HAYS INFORMATION TECHNOLOGY
My global financial services client has an urgent requirement for a Senior Data Analyst to focus on data analysis for Net Promoter Scores as well as mapping customer journey within the customer experience team. To clearly understand business requirement for customer insight and co-ordinate the delivery of regular customer...
Rate: £450.00 per day
Posted: 15 hours ago

Solutions Architect - Coventry

Coventry, West Midlands (County) -
TEKsystems
The key responsibilities will be integrating contact centre technologies such as IVR and CTI into their Dynamic CRM and ecommerce systems... In-depth knowledge of Contact Centre Technologies - IVR, CTI, Web chat, Desktop Automation. Integration experience with Dynamic CRM/Billing/ecommerce and Web/Voice Self Services. Modelling Tools - CASE, System...
Salary: £45000 - £750000 per annum + Bonuses AND Benefits
Posted: 2 days ago

Senior Data Analyst - Customer Complaints

Coventry -
Hays IT - Uk Posting account
Senior Data Analyst - (Customer Journey Mapping/Customer Complaints/Contact Centre Operations/NPS) - Up to £450.00 per day - Coventry - 6 Months My global financial services client has an urgent requirement for a Senior Data Analyst to work within the customer experience team. To clearly understand business requirement for customer insight...
Rate: £450.00 per day
Posted: 8 days ago

Senior Business Data Analyst - Financial Services

Coventry -
Hays IT - Uk Posting account
Senior Business Data Analyst - (Customer Data/Customer Journey/Complaints/Data Analysis/NPS) - Up to £450.00 per day - Coventry - 6 Months My global financial services client has an urgent requirement for a Senior Business Data Analyst to work within the customer experience team. To clearly understand business requirement for customer...
Rate: £450.00 per day
Posted: 13 days ago

Service Delivery Manager

Coventry, West Midlands (County) -
Experis Ltd
Service Management (West Midlands base) / My client, a specialist consultancy, are looking for a commercially aware Service Delivery Manager. The SDM must have ITIL qualifications and have managed complex technical IT environments with multiple customers and 3rd Party Suppliers... Ideally someone who has delivered to challenging SLAs / KPIs, a natural...
Salary: £45000.00 - £55000.00 per annum + car allowance + bens
Posted: Yesterday

2nd Line Support

Coventry, West Midlands (County) -
HAYS INFORMATION TECHNOLOGY
Currently recruiting an experienced 2nd Line Support Professional for an exciting role based in the Coventry area. I am currently working with a busy manufacturing / retail organisation who are looking to recruit a 2nd Line Support professional into there busy team on a contract basis. For this role you must...
Salary: £150.00 - £200.00 per day
Posted: 2 days ago