IT Change and Problem Lead
- Hiring Organisation
- SNG (Sovereign Network Group)
- Location
- Basingstoke, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £51,000 - £60,000 per annum
that all changes to applications, services, and infrastructure are assessed, approved, scheduled, and communicated effectively. You'll also lead the problem management process, driving root cause analysis, reducing repeat incidents, and maintaining information on known errors and workarounds. This role is ideal for someone who thrives … change. Perform impact and risk assessments for all changes and ensure emergency changes meet required standards. Lead the lifecycle of problem records, including root cause analysis and proactive trend identification. About You Strong experience establishing and maturing ITIL-aligned change and problem management processes in a large ...