Application Support Engineer
- Hiring Organisation
- Greystone Consulting Group Ltd
- Location
- Cardiff, UK
- Employment Type
- Full-time
platform issues Liaise with development and DevOps teams to diagnose bugs, performance bottlenecks, and configuration issues. Provide workarounds or fixes and assist in root cause analysis and problem management. Maintain and contribute to internal knowledge bases and support documentation. Support release processes, including smoke testing, deployment verification … Microsoft Azure (App Services, Azure SQL, Storage, etc.). Experience using Freshdesk (or similar ticketing systems) in a structured support environment. Familiarity with log analysis tools and techniques (e.g., Azure Monitor, Application Insights, Log Analytics). Comfortable working with REST APIs, JSON, and common web technologies. Excellent communication ...