compliance with organisational level service agreements. Manages the operational Systems Environments affecting the whole health board. Contributes towards ICT Strategy. Works as part of problem management team to determine rootcause analysis. Work with external suppliers to escalate Major Digital Incidents. Works with external Suppliers and contributes towards contracts negotiation and requirements. Person Specification Qualifications Essential Educated to More ❯
Caerphilly, Wales, United Kingdom Hybrid / WFH Options
Sadler Recruitment
technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Working as a technical lead on major incidents, problem management and rootcause analysis. Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools. Managing and supporting Microsoft 365, Intune, Active Directory and More ❯
emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis rootcause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due … turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, rootcauseanalysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelors degree in Computer science and or equivalent work experience. Vast experience … in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across More ❯
emerging technologies and assist with technology vendor and product selection activities. Balance and flex both strategic and tactical work and where required get into the detail to support diagnosis rootcause and provide solutions. Remain calm and level-headed under pressure; is crisp and concise in messaging. Work with the Mergers & Acquisition team to conduct M&A due … turnover for ongoing management. Participate and lead fully in the change and incident process for Sysco Europe infrastructure. Provide quality communication and documentation in support of changes to infrastructure, rootcauseanalysis and solutions. Ensure Sysco Europe Infrastructure strategy addresses regulatory compliance requirements. Minimum Requirements Bachelors degree in Computer science and or equivalent work experience. Vast experience … in a large, multi-unit enterprise context and familiarity with mergers & acquisitions and business-unit integration processes/activities. Proven track record of hands-on technical delivery including systems analysis, development, project management and/or production support. Demonstrates agility to lead and coordinate the resolution of critical incidents across the Europe to support business operations when required, across More ❯
infrastructure and services seamlessly. Incident and Change Management Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct rootcauseanalysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. More ❯
infrastructure and services seamlessly. Incident and Change Management Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct rootcauseanalysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
100% IT Recruitment Ltd
security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and rootcauseanalysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation More ❯
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Taishi Consulting
security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and rootcauseanalysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation More ❯
during non-business hours as required. Determine priority of action based on severity of service disruptions and respond appropriately. Implement projects to improve the system environments. Incident Management and RootCauseAnalysis – Ability to respond to outages, perform postmortems, and implement preventative measures Disaster Recovery/Backup Planning – Experience setting up and testing DR strategies. To be More ❯
SAP platform are cost-effective and provide long-term benefits. Increase the speed of innovation and enhancement within SAP solutions under your expertise. Identify problems and deliver solutions through rootcauseanalysis, providing innovative and swift system solutions. Assess emerging SAP technologies and product roadmaps, aligning them with business needs and the Welsh Water Business Plan to … combining SAP technical skills with business and commercial understanding. High-level SAP solution knowledge and fact-finding skills to assess current and future SAP landscapes and recommend roadmaps. Strong rootcauseanalysis, problem-solving, and impact assessment skills. Excellent interpersonal skills, with the ability to influence at all levels and externally. Strong organizational skills with attention to More ❯
going support for the data warehousing environments. Work closely with application owners, vendors and business owners to test and resolve technical faults. Debug and troubleshoot data warehousing issues, perform rootcauseanalysis, and implement corrective actions. Documentation and Governance Create and maintain documentation, including architectural diagrams, specifications, and operational guidelines. Enforce data management governance processes, standards, and … and managing data pipelines. Previous experience in working with data cubes and migrating SSRS reports to PowerBI and tabular model is highly advantageous. Experience with business and technical requirements analysis, business process modelling/mapping and methodology development, and data mapping. General knowledge of database solutions, application services, data architecture and architecture patterns. Experience of working in a legal More ❯
going support for the data warehousing environments. Work closely with application owners, vendors and business owners to test and resolve technical faults. Debug and troubleshoot data warehousing issues, perform rootcauseanalysis, and implement corrective actions. Documentation and Governance Create and maintain documentation, including architectural diagrams, specifications, and operational guidelines. Enforce data management governance processes, standards, and … and managing data pipelines. Previous experience in working with data cubes and migrating SSRS reports to PowerBI and tabular model is highly advantageous. Experience with business and technical requirements analysis, business process modelling/mapping and methodology development, and data mapping. General knowledge of database solutions, application services, data architecture and architecture patterns. Experience of working in a legal More ❯
measurable benefits are consistently tracked. What you'll be doing: Ensuring the ongoing performance and reliability of RPA solutions and VBA applications across DC Operations. Promptly resolving issues, conduct rootcauseanalysis, and maintain comprehensive documentation in line with established standards Creating and deploying robust RPA solutions and VBAthat align with best practices. Leveraging technical expertise to … inception to completion. Influencing and engaging senior stakeholders to secure buy-in and ensure alignment with strategic goals and resource optimisation Identifying opportunities to enhance operational efficiency through data analysis and insight. Designing and implementing tools that proactively support business needs and drive performance improvements Providing technical support for key Management Information (MI) and work management systems. Safeguarding data … knowledge of Robotic Process Automation and Visual Basic for Applications (VBA) so that Applications can be built and supported to best practice standards. Ability to support defect/issue analysis, data investigations and business acceptance testing Excellent numeric aptitude, having a strong analytical and problem solving ability Ability to recognise and define complex patterns and relationships in data held More ❯
measurable benefits are consistently tracked. What you'll be doing: Ensuring the ongoing performance and reliability of RPA solutions and VBA applications across DC Operations. Promptly resolving issues, conduct rootcauseanalysis, and maintain comprehensive documentation in line with established standards Creating and deploying robust RPA solutions and VBA that align with best practices. Leveraging technical expertise … inception to completion. Influencing and engaging senior stakeholders to secure buy-in and ensure alignment with strategic goals and resource optimisation Identifying opportunities to enhance operational efficiency through data analysis and insight. Designing and implementing tools that proactively support business needs and drive performance improvements Providing technical support for key Management Information (MI) and work management systems. Safeguarding data … knowledge of Robotic Process Automation and Visual Basic for Applications (VBA) so that Applications can be built and supported to best practice standards. Ability to support defect/issue analysis, data investigations and business acceptance testing Excellent numeric aptitude, having a strong analytical and problem solving ability Ability to recognise and define complex patterns and relationships in data held More ❯
them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. Identify and prevent issues before they escalate Perform rootcause analyses for recurring issues and propose improvements to eliminate them Maintain close, proactive communication with key users to gather feedback and identify pain points or optimisation opportunities … case adjustments must be made (incl. development, testing and deployment), give status updates to the customer, follow up & close the incident. Functional changes (prioritized by the customer): perform impact analysis (in time, money – in case of an RFC - and other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the More ❯
them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. Identify and prevent issues before they escalate Perform rootcause analyses for recurring issues and propose improvements to eliminate them Maintain close, proactive communication with key users to gather feedback and identify pain points or optimisation opportunities … case adjustments must be made (incl. development, testing and deployment), give status updates to the customer, follow up & close the incident. Functional changes (prioritized by the customer): perform impact analysis (in time, money – in case of an RFC - and other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the More ❯
to adopt the groups tooling capabilities as these mature to access gains through automation in relation to pace, quality and safety. Promoting active application custodianship by participating in incident root-causeanalysis to identify and act on learnings. Elevate the security, maintenance and resilience posture to foster investment in compliance findings, wastage, risks and gaps. Support building More ❯
to adopt the groups tooling capabilities as these mature to access gains through automation in relation to pace, quality and safety. Promoting active application custodianship by participating in incident root-causeanalysis to identify and act on learnings. Elevate the security, maintenance and resilience posture to foster investment in compliance findings, wastage, risks and gaps. Support building More ❯
centre solutions into banking infrastructure and services. This includes: Leading incident response efforts for data centre-related issues, ensuring rapid resolution with minimal impact on business operations. Conducting thorough rootcause analyses for major incidents, implementing measures to mitigate recurrence. Planning and overseeing data centre upgrades and changes, ensuring compliance with change management policies. Project Management and Preventative More ❯
Data Factory (ADF) Maintain data warehouse dimensional model and develop data marts Develop standards and processes to optimize cost and service delivery Provide ongoing support, debug issues, and perform rootcauseanalysis Enforce data management governance processes and standards Experience : Hands-on experience with Azure and Microsoft data stack, data pipelines, data cubes, SSRS to PowerBI migration … Business and technical requirements analysis, business process modeling, data architecture More ❯
for automation software and systems (Siemens S7, STEP 7, Simatic) Develop and manage a structured software library for automation systems Manage obsolescence of control systems (PLCs, inverters, instrumentation) Perform rootcauseanalysis on performance issues; identify and implement improvement actions Analyse maintenance and performance data to improve OEE Support and coach maintenance engineers on best practices and … in manufacturing environments Strong background in electrical systems and automation Proficient in Siemens automation platforms (S7, STEP 7, Simatic) Confident managing software version control and technical documentation Experienced in rootcauseanalysis, performance optimisation, and team coaching Comfortable liaising with OEMs, contractors, and technical suppliers Excellent communication, decision-making, and time management skills Qualifications: Recognised Engineering Apprenticeship More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
DGH Recruitment Ltd
Data Factory (ADF) Maintain data warehouse dimensional model and develop data marts Develop standards and processes to optimize cost and service delivery Provide ongoing support, debug issues, and perform rootcauseanalysis Enforce data management governance processes and standards Experience: Hands-on experience with Azure and Microsoft data stack, data pipelines, data cubes, SSRS to PowerBI migration … Business and technical requirements analysis, business process modeling, data architecture In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business More ❯
Systems that they support. They are responsible for troubleshooting Application layer issues, initiating and coordinating with various teams across the business to resolve issues. They will also lead any rootcauseanalysis activities and remain responsible for managing systems to ensure that they are maintained to avoid issues and remain validated. The job holder is responsible for … day management of their systems to ensure that they are: Managing issues as they arise and providing resolutions or workarounds that maintain the validated state of the system Leading rootcauseanalysis investigations to prevent reoccurrence of incidents and problems Management and production of system reporting to support Service agreements and proactive system management Supplier Management: Work More ❯
You will join a small support desk to deliver outstanding levels of support to our 1500+ customers. You will be dealing with inbound telephone and email cases, and exploring rootcauseanalysis and problem resolution in a timely and efficient manner via communication and remote access to the customer. Experience using, and an understanding of MS SQL More ❯
or engineering environment. Experience of AS9100 and NADCAP is essential. Experience in managing quality teams and implementing continuous improvement initiatives. Excellent problem-solving skills with a structured approach to rootcause analysis. Strong communication skills. And this is what you'll get: Competitive salary. Annual bonus. Life assurance. Health care plan. If you feel you have the skills More ❯