IT Incident and Problem Manager
- Hiring Organisation
- Robert Half
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £62,500 per annum
they are consistently applied, monitored, and aligned with organisational objectives. You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external … performance and collaborative environment. Governance & SLA Management Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations. Incident Management Leadership Ensure incidents ...