ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting More ❯
ticketing tools Strong knowledge of Windows OS, Microsoft 365, and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting More ❯
and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users More ❯
and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users More ❯
upgrades preserving apps, settings, and data during migrations. Manage regular Microsoft Quality Updates and Windows 10 device auto-enrolment configurations. Configure and administer enterprise applications and compliance policies. Utilize SCCM (2012/2016 R2), Microsoft Deployment Toolkit (MDT), and Azure tools for packaging, deployment, and imaging. Provide technical support and documentation for internal and external stakeholders. Collaborate across multiple projects … rotation as required. Essential Skills & Experience Active UK SC Clearance (mandatory). Extensive hands-on experience with Windows 10 OS imaging and WaaS end-to-end management. Proficient in SCCM, MDT, and Task Sequence creation/editing. Strong knowledge of Windows 10 rollouts, patch management, and Group Policy Object (GPO) administration. Experience in in-place upgrades (IPU) and software compatibility More ❯
