Jobs 1 to 15 of 371

Head Of Customer Services

Birmingham -
Computer Futures
You would liaise with Customer Services Director in the delivery of services within a designated Customer Portfolio and to ensure sustained and/or increased Customer Satisfaction, Revenue and Profit to client vertical. You would also be responsible for being the person to drive forward business objectives with an enthusiastic and...
Salary: £65000 - £75000 per annum + negotiable, bens etc.
Posted: 10 days ago

Service Desk Manager (ITIL) - Central London - £37,000

London -
Ashdown IT
Service Desk Manager / IT Support Manager (ITIL, Windows, Service Delivery) - London - £37,000... You will ensure that excellent levels of technical support and customer service are provided across the organisation and measure relevant SLA's and KPI's... *Manage SLA's and KPI's and provide relevant reporting. *Network troubleshooting...
Salary: £33000 - £37000 per annum
Posted: Yesterday

1st Line Support

Peterborough, Cambridgeshire -
Anderson Lamb
Anyone with strong customer service skills should apply. My client is a large managed service provider with an exceptional record of providing IT solutions and hardware. They were established over 20 years ago and still run by the same family. With multiple offices and data centres across the UK and...
Salary: From £15,000 to £20,000 per annum
Posted: 2 days ago

Service Desk Co-ordinator

Liverpool -
Jumar Solutions
Manage and act as a focal point for chase ups and escalations, with good communication, in accordance with the department's ITIL-based service processes, and assist the Service Desk Manager in the day to day running of the Service Desk... Ability to adhere to and understand impact of SLA'...
Salary: £26000 per annum
Posted: 15 days ago

Service Delivery Analyst

City, London -
I3
Service Delivery Management - Management Information Reporting - Continuous Service Improvement -Problem Management - Strong Excel - KPI/SLA Tracking - Service Management - ITIL... I am currently recruiting a Service Delivery Analyst for our client, well-respected London based commercial insurer... Responsible for creating and analysing all Service Management reporting to include day-to-day...
Rate: £380 per day
Posted: 4 days ago

Service Desk Analyst - Beckenham - FTSE 100

Kent -
Capita - ITIN
Capita Asset Services requires a Service Desk Analyst to provide first line hardware and software BAU support to a user community of 2000+ users according to SLA timescales... The successful candidate will be responsible for the following; Service first line support related incidents, service requests and changes logged to the...
Salary: £20000.00 - £25000.00 per annum + based on exp
Posted: 3 days ago

Service Desk Analyst - Beckenham - FTSE 100

Beckenham, Kent -
Capita
Capita Asset Services requires a Service Desk Analyst to provide first line hardware and software BAU support to a user community of 2000+ users according to SLA timescales... The successful candidate will be responsible for the following: Service first line support related incidents, service requests and changes logged to the...
Salary: based on exp
Posted: Yesterday

Service desk Analyst - 1st/2nd Line - Windows - SQL - Stoke

Stoke-On-Trent, Staffordshire -
Circle Recruitment
SQL / Windows / Active Directory / Database / Applications / Software / Database Admin / Troubleshooting / 1st/2nd line / Call Logging / ITIL / SLA's. Service Desk Analyst with experience in providing 1st and 2nd line support within a Windows environment and also has some knowledge of SQL databases is required by my client based in Stoke...
Salary: £20000 - £25000 per annum
Posted: 4 days ago

Customer Support / Helpdesk - Reading

Reading, Berkshire -
Bentley Whitaker
Candidates will need strong customer service skills, a technical background with solid experience of the latest Windows and office packages, and the ability to pick up new skills and packages... Experienced in working within clearly defined SLA’s and with a good understanding/appreciation of customer service management principles... Self-...
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago

Service Delivery / Project Support - Circa £25K

Macclesfield, Cheshire -
Adria Solutions Ltd
Our client based in Macclesfield is currently looking for a Service Delivery / Project Support person. You will be joining a growing company that will offer excellent career progression. You will: * Deliver projects in line with specification and timescales. * Experienced and Adaptable IT skills working with Microsoft office suite and bespoke...
Salary: £22000 - £25000 per annum + Benefits
Posted: 2 days ago

3rd Line Support Analyst

Milton Keynes, Buckinghamshire -
Interact Consulting
The 3 rd Line Support Analyst will be required to provide 3 rd line support for all escalated issues within established SLA's. The successful candidate will have SQL knowledge / experience, proactively monitor & maintain key systems / servers, liaising with 3 rd parties to solve hardware / software issues, Update and maintain...
Salary: 28-35k
Posted: Yesterday

Customer Services Manager - Managed Services

London -
Aximis West
Assists the CSD to achieve the Operational Level Agreement with Service Delivery in order to consistently hit the Service Level Agreement to the customer... Working in partnership with the Service Delivery organisation presenting a seamless brand experience to the Customer... Skills & Experience of the Customer Services Manager: Three years of...
Salary: £50,000 - £60,000 per year
Posted: 4 days ago

Customer Services Manager - Managed Services

Birmingham -
Aximis West
Assists the CSD to achieve the Operational Level Agreement with Service Delivery in order to consistently hit the Service Level Agreement to the customer... Working in partnership with the Service Delivery organisation presenting a seamless brand experience to the Customer... Skills & Experience of the Customer Services Manager: Three years of...
Salary: £50,000 - £60,000 per year
Posted: 4 days ago

Application Support Analyst - 2nd Line

Livingston -
Cathcart Associates
Application Support/ 1st Line Support/ 2nd Line Support/ 3rd Line Support/ Software Support/ Windows 7/ Windows Server/ Software Lifecycle/ Contract/ Livingston... The ideal candidate will have a strong technical background in both software applications and Microsoft technology and will provide excellent customer service for external users... ** Resolving application incidents, problems...
Posted: 12 days ago

1st Line Service Desk Analyst - North London - £23K - £27K

London -
ISL
The 1st Line Service Desk Analyst shall be fully conversant of the day to day duties that are required of a busy ITIL focused service desk... Skills: Windows and Mac workstations, Winows Server, ITIL, Exchange 2010, Active Directory, Desktop Support, Telephony and Network Support. The 1st Line Service Desk Analyst...
Salary: £23000 - £27000 per annum
Posted: Yesterday