Jobs 1 to 15 of 370

Head Of Customer Services

Birmingham -
Computer Futures
You would liaise with Customer Services Director in the delivery of services within a designated Customer Portfolio and to ensure sustained and/or increased Customer Satisfaction, Revenue and Profit to client vertical. You would also be responsible for being the person to drive forward business objectives with an enthusiastic and...
Salary: £65000 - £75000 per annum + negotiable, bens etc.
Posted: 17 days ago

Service Desk Analyst

Cambridge, Cambridgeshire -
HAYS INFORMATION TECHNOLOGY
Within the role you will be tasked with logging all calls in the call management system, deliver technical resolutions to meet all SLA and KPI targets and liaise with colleagues to ensure effective customer service delivery. You will be working in a fast paced environment within the role so it...
Salary: £24000.00 - £27000.00 per annum
Posted: 3 days ago

Service Desk Co-ordinator

Liverpool -
Jumar Solutions
Manage and act as a focal point for chase ups and escalations, with good communication, in accordance with the department's ITIL-based service processes, and assist the Service Desk Manager in the day to day running of the Service Desk... Ability to adhere to and understand impact of SLA'...
Salary: £26000 per annum
Posted: 21 days ago

Service Desk Analyst - Beckenham - FTSE 100

Kent -
Capita - ITIN
Capita Asset Services requires a Service Desk Analyst to provide first line hardware and software BAU support to a user community of 2000+ users according to SLA timescales... The successful candidate will be responsible for the following; Service first line support related incidents, service requests and changes logged to the...
Salary: £20000.00 - £25000.00 per annum + based on exp
Posted: 10 days ago

Customer Support / Helpdesk - Reading

Reading, Berkshire -
Bentley Whitaker
Candidates will need strong customer service skills, a technical background with solid experience of the latest Windows and office packages, and the ability to pick up new skills and packages... Experienced in working within clearly defined SLA’s and with a good understanding/appreciation of customer service management principles... Self-...
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago

Help desk analyst

Norwich, Norfolk -
HAYS INFORMATION TECHNOLOGY
Helpdesk / Service Desk Analysts urgently required for a major Norwich base client. I am currently assisting a client looking for multiple service desk analysts, with a minimum of 6months experience in a similar role or with a good IT foundation knowledge. This is a long-term contract opportunity with an...
Rate: £9.00 - £11.00 per annum
Posted: 8 hours ago

Service Delivery / Project Support - Circa £25K

Macclesfield -
Adria Solutions Ltd
Our client based in Macclesfield is currently looking for a Service Delivery / Project Support person. You will be joining a growing company that will offer excellent career progression. You will: * Deliver projects in line with specification and timescales. * Experienced and Adaptable IT skills working with Microsoft office suite and bespoke...
Salary: £22000 - £25000 per annum + Benefits
Posted: 8 days ago

Customer Services Manager - Managed Services

London -
Aximis West
Assists the CSD to achieve the Operational Level Agreement with Service Delivery in order to consistently hit the Service Level Agreement to the customer... Working in partnership with the Service Delivery organisation presenting a seamless brand experience to the Customer... Skills & Experience of the Customer Services Manager: Three years of...
Salary: £50,000 - £60,000 per year
Posted: 10 days ago

Customer Services Manager - Managed Services

Birmingham -
Aximis West
Assists the CSD to achieve the Operational Level Agreement with Service Delivery in order to consistently hit the Service Level Agreement to the customer... Working in partnership with the Service Delivery organisation presenting a seamless brand experience to the Customer... Skills & Experience of the Customer Services Manager: Three years of...
Salary: £50,000 - £60,000 per year
Posted: 10 days ago

Application Support Analyst - 2nd Line

Livingston -
Cathcart Associates
Application Support/ 1st Line Support/ 2nd Line Support/ 3rd Line Support/ Software Support/ Windows 7/ Windows Server/ Software Lifecycle/ Contract/ Livingston... The ideal candidate will have a strong technical background in both software applications and Microsoft technology and will provide excellent customer service for external users... ** Resolving application incidents, problems...
Posted: 18 days ago

Agresso Systems Specialist

Birmingham -
Pioneer Consulting - SAP
Responsibilities: *To ensure all Agresso issues or requests are resolved or elevated within a Service Level Agreement... *Manage the use and development of the Agresso platform... *Responsible for the system administration of Agresso... *Maintain documentation in the use of Agresso... *Good working knowledge of SQL and databases. *Experience of working...
Salary: £35000 - £43000 per annum
Posted: 20 hours ago

Customer Support / Applications Support (1st/2nd line) - Reading

Reading, Berkshire -
Bentley Whitaker
Candidates will need strong customer service skills, a technical background with solid experience of the latest Windows and office packages, and the ability to pick up new skills and packages... Experienced in working within clearly defined SLA’s and with a good understanding/appreciation of customer service management principles... Self-...
Salary: From £23,000 to £27,000 per annum
Posted: 4 days ago

Service Transition Lead

South Yorkshire -
Connectus
Working within the public sector the Service Transition Lead will be required to work on the following: * The embedding of ITIL Incident and Service Request Management Processes. * Motivating staff to providing a high level of service and to hit and exceed SLA's. * Achieving of optimum levels of product or...
Rate: £365 per day
Posted: 8 hours ago

1st/2nd Line Service Desk Analyst - London

City, London -
QUANTICA
7 MSOffice 2003/2007/2010, Active Directory... * Respond to incidents and problems in a timely manner within agreed business SLA's... * Proven ability to implement and support Windows XP and Windows 7 in a networked environment. * Supporting networked desktop and laptop users working with Microsoft Office 2003/2007/2010 Application...
Salary: £22000 - £25000 per annum + Bens / Bonus
Posted: Yesterday

IT Support Engineer - 2nd Line

South West London -
Kelway Ltd
Working as part of a team you will be resolving tickets escalated from 1st Line Service Desk and providing a first time fix, working to SLA's ecalating to 3rd Line when necessary... Excellent experience of providing Windows 7 Support. Active Directory - administering accounts. Excellent experience supporting Microsoft Office Suite...
Salary: From £25,000 to £30,000 per annum Plus great benefits
Posted: 2 days ago