Service Level Agreement (SLA) Jobs
Jobs 1 to 15 of 293
Aberdeen, Scotland -
Responsibilities: ** Provide excellent customer service to ensure that all issues are logged, prioritised and resolved within SLA's. Handle and record all calls into the Service Desk, via telephone, web service and email... To be considered for this position you must have experience in all/most of the following: ** Good...
Salary: £16000 - £20000 per annum + BenefitsPosted: 16 days ago
Milton Keynes, Thames Valley -
Hays Specialist Recruitment Ltd
The main focus of this role is Customer service and service delivery, it will be your role to provide improved customer service, perception and satisfaction, also offering a fast turnaround of customer or user reports but at the same time, maintaining impeccable quality... You will be working in accordance with...
Salary: £22000.00 - £25000.00 per annumPosted: 16 days ago
City of London -
Provide support to MS Office Application. Supporting Windows 7 OS... Good exp of MS office. Windows 7 OS support exp. Experience of delivering service within an ITIL framework. Microsoft certified... Improving SLA. In return the company offer excellent package, training and career progression Service Desk Analyst - ITIL, Windows 7, SLA,...
Salary: £21000 - £25000 per annum + benefitsPosted: 19 days ago
Derby, East Midlands -
Customer Service Desk Analyst - helpdesk, 1st line, ITIL, service desk, call logging Capita, FTSE 100 and Leading Business Process Outsourcer, is now seeking a Customer Service Desk Analyst to join their growing team in Derby to deliver a first class customer service support with a high degree of customer satisfaction...
Salary: £16000.00 per annum + BenefitsPosted: 24 days ago
Roc Search seek a Support Engineer for our client one of the UK's leading providers in networked IT solutions and managed services. Our client is rapidly expanding and seek a Support Engineer with over 12 months experience. The successful candidate will need to have exceptional communication skills and have...
Salary: £22000 - £32000 per annum + benefitsPosted: 4 days ago
Leicester, Leicestershire -
Harvey Nash plc
Our market leading client is currently looking to recruit an Interim Head of Service Delivery for an initial 6 month period... - working closely with the business to identify SLA's and OLA's, and then putting standardise processes in place across all locations using ITIL methodologies. - managing the day-to-...
Rate: £350 - £425 per dayPosted: 18 hours ago
West Sussex, South East -
Your role will be: Working closely with all levels of users as well as other IT teams, working with a call logging system, to SLA's, and providing efficient and timely support to users. You will get huge amounts of support from your team and from your manager as well...
Rate: £100 - £130 per dayPosted: Yesterday
Rochester, South East -
Hays Specialist Recruitment
The focus will be to provide support with technical issues and maintaining our SLA's, as the first contact for calls, emails help desk tickets... You will need to have the ability to 'hit the ground running' and work with minimum supervision within SLA's and KPI's... Day to...
Salary: £18000.00 - £22000.00 per annum + excellentPosted: 9 days ago
Colchester, South East -
Helpdesk, Active directory, exchange, windows 7 To provide first line support for users reporting infrastructure and application problems and requests, resolving where possible, or passing to second and third line teams to achieve agreed SLAs... Consistent improvement of KPIs (such as first line resolution rate, reducing call abandon and waiting...
Rate: £18 per hourPosted: 26 days ago
Typically, you'll resolve issues around Windows, Lotus Notes email, MS Office, MS Outlook, Mobile devices and other hardware and software systems... This is an ITIL Service desk so you will work towards achieving SLA's and a high Volume of first time fixes. Suitable candidates must have experience within...
Rate: £0.00 per hourPosted: 3 days ago
Rochester, South East -
Hays Specialist Recruitment
IT Support relating to technical issues involving Microsoft's core business applications such as Windows Server, Small Business Server, Exchange, SQL, Terminal Services, and SharePoint... Technical services at the network level (i.e., network connectivity, routers, firewalls, switches, security) Remote access solution implementation and support (i.e., VPN, Terminal Services, &...
Salary: £22000.00 - £25000.00 per annum + EXCELLENTPosted: 9 days ago
Broxbourne, Hertfordshire -
Ensure all calls are prioritised in order of urgency/impact to the business, allocate calls to internal teams and follow up to ensure SLA targets are achieved and the escalation process is followed at all times. Provide 1st line technical support for Microsoft suite of products, PCs and laptops, Blackberrys,...
Posted: 15 days ago
Leeds, West Yorkshire -
Rullion IT Plus
In depth knowledge of Active Directory and Exchange... Working knowledge of Linux based operating systems... Good working knowledge of TCP/IP networks with preference of Cisco technologies. Good working knowledge of VMware/ESX. Have a good understanding of project management skills... ITIL awareness (desirable) The Role. As Microsoft Engineer, you...
Salary: Excellent BensPosted: 3 days ago
Amersham, Buckinghamshire -
My client based near Amersham is looking for a helpdesk engineer to join there organisation for a 3 - 6 month contract. The role is paying between £13 and £15 per hour depending on experience. They are going through a number of changes and upgrades and they are looking for someone...
Rate: £13 - £15 per hourPosted: 3 days ago
Infrastructure Manager / IT Manager / HP / Virtualisation / ITIL / Manager / Infrastructure / Team Lead) My client, an established yet growing organisation is currently seeking an experienced Infrastructure Manager to join the team.You will be responsible for managing a team of engineers across the UK on multiple sites whilst defining, driving and implementing...
Salary: Competitive Salary + BenefitsPosted: 23 hours ago