Service Level Agreement (SLA) Jobs
Jobs 1 to 15 of 389
Reading, Berkshire -
You will be required to work in an IT service desk environment to ITIL Standards. You will act as the interface for users, resolving issues where possible and escalating where necessary. You will support an array of clients, managing performance against SLA's. Experience and requirements for this role: * Strong...
Salary: £21000 per annumPosted: Yesterday
Peterborough, Cambridgeshire -
Anyone with strong customer service skills should apply. My client is a large managed service provider with an exceptional record of providing IT solutions and hardware. They were established over 20 years ago and still run by the same family. With multiple offices and data centres across the UK and...
Salary: From £10 to £12 per hourPosted: Yesterday
Service Desk Analyst / ITIL / Microsoft / Windows Operating Systems / Service Desk / Hampshire... Understanding of ITIL principles and detailed knowledge of internal processes... Good working knowledge of Microsoft office applications (Outlook, Excel, Word) Knowledge of Windows Operating Systems / Server... Complete additional tasks as defined by the Service Desk Management... Monitor and escalate...
Salary: £18000 - £20000 per annumPosted: 6 days ago
Huxley Banking & Financial Services
Your role will require you to provide assistance and technical understanding to all areas of operational support and delivery. You will be the primary point of contact for all operational escalations and provide technical review of the operational documentation. You will need to work with developers, project managers and the...
Salary: competitivePosted: 26 days ago
Quantica Technology - London
You are required to support the Service Desk Lead in motivating staff to deliver the right attitude, behaviour & approach, have the ability to deal with complaints from the business in a professional and timely manner, with a clear focus on a positive business outcome, have a superb team focus with...
Salary: £18000 - £26000 per annumPosted: 27 days ago
Bristol, Avon -
Windows, 2nd Line, Hardware, Bristol. Urgent opportunity has arisen for a 2nd line SC Cleared Desktop Engineer to join a large programme of work with a client based in Bristol looking after all 2nd line and hardware issues. Suitable Windows Desktop engineers will be responsible for the following. Microsoft Windows.....
Posted: 6 days ago
Milton Keynes, Buckinghamshire -
We are seeking dynamic individuals to join our Change Management function within our Service Control Departments in Milton Keynes. Coming into a lively and friendly team, the successful individual will be responsible for performing the Change Management function for our IT Service customers, ensuring that exceptional standards of customer satisfaction...
Salary: generous benefits schemePosted: 25 days ago
Hatfield, Hertfordshire -
We are seeking a dynamic individual to join our Change Management function within our Service Control Department in Hatfield. Coming into a lively and friendly team, the successful individual will be responsible for performing the Change Management function for our IT Service customers, ensuring that exceptional standards of customer satisfaction...
Salary: generous benefits schemePosted: 25 days ago
Truro, Cornwall -
Harvey Nash plc
The successful Service Desk Analyst will provide remote first line support to a large user base, working to SLA's and providing excellent customer service as well as resolving a high number of incidents (30-40 calls/day) at the first point of contact. In order to be successful Service...
Salary: £18000 - £21000 per annumPosted: 3 hours ago
Canterbury, Kent -
Canterbury Christ Church University
Experience within an IT Service Desk or Customer Service role is essential and an ITIL foundation qualification and a moderate to high level of understanding of IT is preferred... You will assist in the change management process and adhere to this demonstrating awareness of ITIL change management... This role is...
Salary: From £20,198 to £22,029 per annumPosted: 13 days ago
This will then drive and define the approach to transition and ensures that Operational Level Agreements (OLAs - internal), and/or underpinning agreements (external) are in line with SLA targets. The ideal candidate for the Service Design Specialist role should have the following skills / experience - - Service Management & Design. - ITIL V3. - Ability...
Rate: £350.00 - £390.00 per dayPosted: 2 hours ago
City, London -
Ideal candidates for the role will have demonstrable experience of: * Performing root cause analysis. * Providing support to internal customers following ITIL best practice support processes. * Working in an SLA driven environment. * Administering Active Directory, File & Folder permissions. * Installing, operating and supporting customers on Microsoft Office... Candidates with the ITIL v3...
Salary: £30000 - £32000 per annum + exceptional benefitsPosted: 4 days ago
Southampton, Hampshire -
Spectrum IT Recruitment (South) Ltd
You will be required to maintain, monitor and support the datacentre infrastructure estate that operates to a 24/7 SLA. Deploy and support my client's developed applications, web and SQL solutions and ensure security and system standards are maintained and developed. Skills Required: Active Directory. Microsoft Windows Server configuration...
Salary: £23000 - £38000 per annum + BenefitsPosted: 4 days ago
Stoke-On-Trent, Staffordshire -
Shifts - 7.5 hour shifts on a rota between the hours of 6am to 10pm Mon-Sun. Windows / Active Directory / Database / Applications / Software / Database Admin / Troubleshooting / 1st/2nd line / Call Logging / ITIL / SLA's / Remote Support / Service Desk / Helpdesk. Service Desk Analyst with experience in providing 1st and 2nd line...
Salary: £20000 - £25000 per annumPosted: 4 days ago
Hays IT - Uk Posting account
They have a superb workplace culture and really want someone with a solid background in IT support and Citrix Your role will involve providing first line IT support, including end to end resolution as well liaising with the 2nd & 3rd line IT technicians to resolve the matter fully. Other duties...
Salary: £22000.00 - £26000.00 per annum + BenefitsPosted: 21 days ago