Service Level Agreement (SLA) Jobs
Jobs 1 to 15 of 297
You will ensure correct computer operation so end users can accomplish business tasks which include receiving, prioritising, documenting and actively resolving end user help requests and escalating incidents where appropriate to maintain service level agreement expectations... This is a crucial post and the successful candidate must have a sound technical...
Leyland, Lancashire -
Progress Housing Group
Rate: From £21,655 to £25,478 per annumPosted: 5 days ago
Candidate Key words - Incident, Problem, Change, Manager, Helpdesk, Windows, Service desk, Analyst, 1st line, 2nd line, Engineer, Customer, Support... - Servicing of an Incident Management dashboard in line with SLA's. - Hitting Incident Management KPIs... - 1 years' experience of working on a busy helpdesk or within an Incident Management role... - ITIL (...
Bridgend, Mid Glamorgan -
Salary: £20000 - £25000 per annumPosted: 8 hours ago
Providing friendly, effective and reliable service to agreed SLA’s will be the primary goal of this role... Able to work to targets & deadlines, good time management... Confident working in and supporting MS Windows environments (XP, Windows 7) Confident using & supporting MS office applications. Advantageous Skills/certifications: Knowledge of ITIL /...
Spalding, Lincolnshire -
The Bridge Ltd
Salary: Up to £21,000 per annum 21,000Posted: 6 days ago
Understand and promote the ITIL framework in the daily role of service operations. Incident management will be of paramount importance as will the other service components of ITIL... Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice and fault resolution on first contact in accordance with the Service...
Edward Carter Solutions
Salary: £25,000 per year +Posted: 26 days ago
What being an IT Support Specialist at DS Smith will involve: Reporting into the IT Service Manager, you will be the sole person responsible for delivering service and support to agreed SLA’s at Euston Road... Some of the main challenges are listed below: - Understand the business strategy and maintain...
North West London -
Salary: £28-31k depending on experiencePosted: 11 days ago
You will manage and mentor a team and support them from a third line perspective, providing expertise around HyperV, Windows Server and Windows Desktop Services. In addition, you will work closely with the outsourced IT provider, managing relationships to ensure SLA's are met and improved... To be successful in...
North London -
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £55000.00 per annum + Excellent BenefitsPosted: 4 hours ago
A highly lucrative and reputable organisation are looking to appoint an innovative and forward thinking Service Delivery Manager to lead a team of between 3-5 people... * Develop, introduce and manage SLA's to ensure that incidents are resolved effectively... Skills/ Experience desired: * Experience in a general Service Delivery role... *...
Wolverhampton, West Midlands (County) -
CPS Group UK
Salary: £27000 - £28000 per annum + Excellent BenefitsPosted: 6 days ago
It is essential that the 2nd Line Support Engineer is able to provide complex 2nd line support and deliver tailored, bespoke and complex solutions to clients within agreed SLA's... It is essential that you have a strong working knowledge with Active Directory 2003-2012, Microsoft Server 2003-2012 and...
Birmingham, West Midlands (County) -
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £29000.00 per annumPosted: 4 days ago
Your new company. This market leading manufacturer are currently undergoing a period of expansion in their technical team. Due to promotions from within they are now seeking a Service Desk Analyst to join their head offices in Chichester. Your new role... The role will be responsible for resolving support requests...
Chichester, West Sussex -
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £24000.00 per annumPosted: 6 days ago
My client leading and well-established Professional Services Organisation based in Central London are looking for a Service Desk Analyst to join their growing team. This is an excellent opportunity to work as part of a busy and friendly IT Support team to deliver outstanding customer service. Key Responsibilities: - First...
Salary: £30000 - £32000 per annum + Bonuses and benefitsPosted: 6 days ago
It is essential that the Infrastructure Manager is able to provide 3rd line support and deliver tailored, bespoke and complex solutions to clients within agreed SLA's... It is essential that you have a strong working knowledge with Active Directory 2003-2012, Microsoft Server 2003-2012 and Exchange 2007. It...
Hays Specialist Recruitment Ltd
Salary: £45000.00 - £55000.00 per annumPosted: 14 days ago
The Service Operations Centre delivers a range of high quality IT services using best practice, as recommended in the IT Infrastructure Library... Analysts record and monitor all support activity using HP service manager call logging system and keep users up to date with progress... CONDITIONS: DV Clearance is required for...
Milton Keynes -
Capita Defence & Security Resourcing
Rate: £220 - £250 per dayPosted: 18 days ago
Working with bespoke applications within an Oracle Database, resolving incoming issues within an ITIL framework... - Application - Finance - Oracle - Scripting - SLA - KPI - Windows - Desktop - Database - SQL - Helpdesk - The client offers and extensive training scheme and bonuses that are relevant for this role, including industry recognised certifications... * 1st & 2nd line application support...
Hungerford, Berkshire -
Salary: £20000 - £25000 per annumPosted: Yesterday
Capita End User Services is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India... Our key areas are service management, managed workplace, on demand toolset and service integration...
Salary: £18000 - £19500 per annumPosted: 12 days ago
Do you have experience in database support in MS SQL server environments?... We are looking for an SQL DBA to join a skilled team of engineers who provide support to multiple UK customers... Responsibilities for the SQL DBA will include (but not limited to): -Monitoring and maintaining the production of...
Newcastle Upon Tyne, Tyne and Wear -
Salary: From £45,000 to £50,000 per annum Healthcare, On Call Bonus, PensionPosted: 4 days ago