attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Sopra Banking Software Ltd
attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »
service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »
are capable of wider sharing and collaboration across all customers. Key Responsibilities: Supporting the Managed Services team in ensuring Logiq meet their contractual ServiceLevelAgreement obligations. Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms. Immediate more »
service levels of availability of the mission critical software services provided. · The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
assistance on key projects for customers The Candidate: Previous experience of providing technical IT support utilising D365 Experience of managing a ticket queue, ensuring SLA’s are met in all instances Excellent customer service skills Experience working with Azure DevOps is advantageous Proactive professional who enjoys delivering excellent customer servicemore »
a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. more »
minimising impacts to citizens and stakeholders. Taking a lead role in their identified area to maintaining excellent stakeholder andsupplier relationships, alongside effective performance to SLA Provide leadership, direction, management, and development to the team. To provide expert advice and act as identified area lead to deliver effective business systems to more »
minimising impacts to citizens and stakeholders. Taking a lead role in their identified area to maintaining excellent stakeholder andsupplier relationships, alongside effective performance to SLA Provide leadership, direction, management, and development to the team. To provide expert advice and act as identified area lead to deliver effective business systems to more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Talent Solutions
multiple locations in the UK. Key responsibilities Manage requisitions autonomously with full client contact, ensuring all candidates are processed through in line with contractual SLA/KPI's. Ensure the candidate applicant tracking system is updated in real-time and used effectively. Conduct Recruitment Briefing Calls with Hiring Managers to more »
with them via chat, email, phone and portals Prioritise and progress tickets using service management tool, ensuring that they are completed in the agreed SLA Act as escalation point for 1st Line team and escalate 3rd line tickets when required Provide project support when necessary Build an understanding of client … excellent customer service always The Candidate: Previous experience of providing technical IT support at 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP) Excellent knowledge more »
knowledge within the highly specialised and regulated Asset Recovery area. Supporting the wider team, you will manage a portfolio of appointments in accordance with SLA guidelines and will have the opportunity to manage the entire lifecycle of your caseload. In this client facing role you will liaise with clients, tenants … from the lender and approval of the Receivers. Compile regular and ad hoc formal and informal updates and reports in accordance with SLA (ServiceLevelAgreement). On closure of Receivership cases, ensure Receivership resignation formalities are completed. Ensure monthly update reports are despatched to clients in a timely fashion. more »
