3 SLA Jobs in Cambridge

for IT project managers, vendors, and end users during the project implementation. Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions, bugs, and other issues. Administration of SharePoint features including more »

support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »

of key aspects of Arm SW ecosystem, such as Operating Systems, Open Source, frameworks, tools, application layers and developer communitiesExperience defining KPI's/SLA's used to drive tangible value and ROIIn Return:To join a small but mighty team with significant scope to shape and build our future more »