2 SLA Jobs in Chiswick

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to The CS Technology Support Manager leads the team that provides technical assistance to the … company's team and customers. · Ensures that Service Level Agreement (SLA) targets are consistently met. · Manages the Tech Support team and ensures their daily workflow is in line with achieving our SLA · Manages the Daily Support Dashboard and identifies areas of improvement · Communicates persistently recurring data bugs to the product more »