3 of 3 SLA Jobs in Coventry

analysis to drive informed decisions and corrective action. Analyse service data and produce accurate dashboards and regular reports covering incident and request volumes, backlogs, SLA performance, resolution times and customer satisfaction. Identify trends, recurring issues and improvement opportunities, translating findings into actionable recommendations and tracking the impact of service improvements. ...

tickets Act as an escalation point for Service Desk Engineers Coach and mentor team members to improve capability and confidence Ensure all tickets meet SLA/KPI targets and quality standards Collaborate with customers, providing clear and professional communication Maintain accurate documentation, notes, and time tracking Support the Service Desk … adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success looks like Consistently high-quality support delivered within SLA Strong relationships with customers and internal teams A well-supported, continuously improving Service Desk Proactive contributions to team development and service excellence Benefits Private health ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...