4 of 4 SLA Jobs in Coventry

with health and safety/environmental requirements, including RAMS, permits, and site access processes General Ensure adherence to established processes, standards, compliance requirements and SLA’s Contribute to Service revenue, utilisation, and customer satisfaction targets/KPIs Maintain and develop technical knowledge of FANUC core products, applications, and related technologies ...

What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

DP World are recruiting an Operations Manager – Technical/Repair to lead the Coventry site’s repair operations, driving safety, quality and on-time delivery within a 24-hour SLA. Reporting to the Site Manager ...

tickets Act as an escalation point for Service Desk Engineers Coach and mentor team members to improve capability and confidence Ensure all tickets meet SLA/KPI targets and quality standards Collaborate with customers, providing clear and professional communication Maintain accurate documentation, notes, and time tracking Support the Service Desk … adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success looks like Consistently high-quality support delivered within SLA Strong relationships with customers and internal teams A well-supported, continuously improving Service Desk Proactive contributions to team development and service excellence Benefits Private health ...