3 of 3 SLA Jobs in Coventry

relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with … Process Improvement/KPI's/General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work ...

relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with … Process Improvement/KPI's/General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work ...

line network engineering support at customer sites. This includes managing complex technical incidents, maintaining clear communication with specialist engineers and client personnel, and ensuring SLA compliance. You will also be expected to follow contract governance processes and consistently prioritise site health, safety, and operational standards. What youll bring? Youll bring … Optel Gen3 programme, which will require a degree of out-of-hours working. You will conduct root cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team. Due to the nature of the work, candidates must ...