Service Level Agreement (SLA) Jobs in Coventry

The following skills are required for the role: Key Skills: * Desktop Support (Windows 7 and 8 desirable) * Server Administration and monitoring (Windows 2003/2008R2/2012) * Application support (MS CRM, Office 2010/2013, VPN/RSA) * Troubleshooting of internal software... * Virtualisation knowledge (VMWare) * Network troubleshooting (Cisco, Juniper) * Anti-virus ( Sophos) * Backup management (...

Security Clearance: Standard Vetting... Capita: This is a job opportunity within Capita, the UK's leading provider of business process management and integrated professional support service solutions... Reporting to the Service Delivery Manager, the purpose of the role is to ensure a high quality delivery is achieved from each supplier...

You will be responsible for ensuring service delivery is in line with contract and ICDs, using techniques such as audit and self-certification... Carrying out Supplier Management and conducting monthly service reviews with suppliers to ensure that contracts are aligned to business needs which support and align with agreed SLAs...