relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with … Process Improvement/KPI's/General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work ...