2 SLA Jobs in Crewe

Role: Incident Management Service Location: Crewe Technical Skill: - · Incident management facilitating timely resolution of customer IT issues within agreed SLA targets including escalation, communication, and coordination with internal and external parties. · Developing and documenting Incident processes and protocols. · Uses 8D methodology to investigate and resolve incidents. Produces regular Incident summary more »

Crewe, UK Role Overview: The Incident Management Service role is pivotal in ensuring timely resolution of customer IT issues within agreed Service Level Agreement (SLA) targets. The incumbent will play a critical role in incident escalation, communication, and coordination with internal and external stakeholders. This position requires expertise in Incident more »