2 SLA Jobs in Durham

policies. Provide the advanced technical knowledge required to reactively triage and fix incidents, as Level 3, or maintaining issue logs for ongoing Problem Management SLA's/OLA's for all technology services Skills/Experience required: Server, storage & networking hardware Virtualisation VDI Cloud technologies (AWS, Azure) Backup, Recovery & Disaster more »

record in effectively managing teams. Service Delivery Experience: Possess experience in managing a complex service delivery structure with a successful track record in meeting SLA and KPI requirements. IT Proficiency: Display proficiency in IT, including competent use of MS Office, Word, and Excel. Communication Skills: Communicate fluently in English, maintaining more »