are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Onecom
expectations of the customers and the business You'll be great in this role if: You have proven experience of working in a 24x7, SLA driven Managed Service Desk environment (essential) You are customer and service focused You are prepared to go the extra mile to resolve customer issues to more »
Fareham, Hampshire, United Kingdom Hybrid / WFH Options
Copello
the performance and management of IP networks, and the management of Sub-contractors and Third-party network providers.Duties will include:Verifying performance to agreed SLA’sTimely escalation of issues and inaction to the Technical Services AuthorityOccasional site visits to inspect Network installation and liaison with end userOccasional site visits to more »