1 SLA Jobs in Horsham

clients. Key responsibilities for the IT Manager: Leading a small team of experienced IT professionals Responding to IT support requests promptly and efficiently, meeting SLA timeframes Identifying operational efficiencies to streamline IT processes Providing service management support for internal service requests Ensuring customer needs are met and prioritized accordingly Managing … IT services to our organization in Europe Collaborating with third parties to ensure application interface availability and stability Creating regular reports on performance against SLA/KPI and service improvement initiatives Documenting and improving IT processes, including the use of automated monitoring tools Line management responsibilities for direct reports, including more »