Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Parkdean Resorts
year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Morrison Data Services
ensure accurate and timely invoicing to our clients. Be tenacious & strong-willed to conclude investigations quickly. Carry out daily inbox management in line with SLA requirements. Be able to effectively follow escalation processes when appropriate. Prioritise daily workload to ensure SLAs are successfully achieved. Ensure daily reporting, including analysis and more »
