3 of 3 SLA Jobs in Preston

F&O or Dynamics AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA Participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure preventative actions More ❯

part of a DevOps team, you will work closely with the application and infrastructure POD SMEs to ensure these critical services function to the required standards. Maintain and improve SLA’s and ensure compliance to client policies at all times. Actively participate to achieve organization objectives for efficiencies, innovations, and quality delivery. Perform pro-active analysis on day-to-day More ❯