Kinver, DY7, Stourton, Staffordshire, United Kingdom
Serveline IT Ltd
project support at customer sites. Duties and Responsibilities Key areas of focus: Ensuring that all assigned support requests are responded to and resolved within SLA and customer expectation Having previous experience of a technical support role, supporting the IT Infrastructure for multiple external customers Ensure that support requests are managed more »
Tamworth, Staffordshire, West Midlands, United Kingdom
In Technology Group Limited
within, whilst getting great IT experience and help strengthen their IT department - then this job is for YOU. Key responsibilities: * Tickets - KPI's and SLA's * Project work - MDM migrations * Software maintenance * Maintain Hyper - V virtual machines * Support Cisco infrastructure Essential skills: * Great Customer service skills * Windows OS * Active Directory more »
Support position. The Role: Providing technical support and maintenance to support all user-based IT software and hardware. Working incidents, problems, and requests to SLA thresholds, effectively managing your workload to complete several open tasks at any one time Escalation of calls to various tiers, ensuring a timely and managed more »
Tamworth, Staffordshire, West Midlands, United Kingdom
WALLACE HIND SELECTION LIMITED
Creating and maintaining product documents, troubleshooting, customer engagement processes. · Working with our group businesses and suppliers for wireless support. · Proposing and leading improvements to SLA with key customers. This is role will be based in our UK support facility, in Southern Birmingham with excellent transport links to the M6 and more »
best level of customer service and support. Complete documentation including Field Service Call reports and Customer Check sheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLAs are met in the most economical way. Have a solid understanding of customers SLA requirement and … experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements within the boundaries of CDW’s limits (SLA’s, call handling, system processes etc.) Full UK Driving Licence. more »
to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Global Technology Solutions Ltd
the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement more »
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »