Jobs 1 to 15 of 41

1st Line Support

With multiple offices and data centres across the UK and the globe they deal with enterprise customers... You will ensure all incidents / requests are resolved within the service level agreement times and support the 2nd line analysts... Perform service in alignment to ITIL. To be successful you will have experience:...
Peterborough, Cambridgeshire -
Anderson Lamb
Rate: Up to £130 per day Plus benefits
Posted: 4 days ago

Service Design Subject Matter Expert - Luton - 6 Month contract

My client, a FTSE 100 organisation based in the Luton area are looking for a Service Design Subject Matter Expert to join on an initial 6 month contract. This is a fantastic opportunity to join a recognisable brand during an extremely interesting project. You will be heavily involved in the...
Luton -
Rate: £325 - £350 per day
Posted: 25 days ago

Service & Incident Coordinator

Service Delivery Incident Coordination Vendor Management... This is a non technical role in an ITIL environment that will be primarily focussed on vendor and relationship management spread across a very high number of suppliers. You will act as a point of escalation for regular updates on the services provided by...
Dunstable -
Hays IT - Uk Posting account
Rate: £200.00 per day
Posted: 27 days ago

First Line Analyst

The primary duties will be to receive and accurately log incidents, providing resolution wherever possible, or to pass those incidents on to the most appropriate technical teams for resolution, within the agreed SLA's... To escalate incidents where progress is not satisfactory / where SLA will not be achieved... server backups,...
Stevenage, Hertfordshire -
Salary: Competitive
Posted: 7 days ago

IT Solutions Team Leader

Essential IT Solutions Team Leader experience: * Minimum 1 years Management experience in a team lead or manager capacity * A natural leader of people with knowledge of team management * Incident Management * ITIL * Experience of planning and allocating resources * Technical experience around Microsoft, Virtualisation (HyperV or VMware), Cisco, Citrix etc... The team...
Watford -
Salary: £35000.00 - £42000 per annum + benefits
Posted: 7 days ago

TIL Service Desk / Service Delivery Manager

Skills - ITIL, Service Desk, Service Delivery, KPI’s. SLA’s, Escalations, Incident Management, 1st line, 2nd Line support, Network, Server, Manager, Microsoft, windows, helpdesk manager, Service Delivery Manager , Support Operations Manager... As a service delivery manager / Operations Manager you’ll be have a strong ITIL V3 Service Desk background ideally...
Hemel Hempstead, Hertfordshire -
Stafford-Sharp Associates
Salary: From £40,000 to £55,000 per annum
Posted: 3 days ago

IT Solution Analyst

Expert knowledge of the following technologies : Sound TCP/IP & Networking knowledge Microsoft and Linux operating systems Active Directory Exchange Server Storage (NetApp / EVA) Clustering/High Availability Backup/Restore Technologies Server Hardware A good working knowledge of IT networking principles, including Firewalls Desirable - Experience in any of the following technologies * Windows (...
Stevenage, Hertfordshire -
Salary: From £20,000 to £29,000 per annum
Posted: 3 days ago

Application Support Analyst- Luton- Permanent

You will Join the IT Service Delivery team as an Application Support Analyst... You will provide second level problem determination and support services for all Web applications both in live and test environments, liaising closely and working in collaboration with the IT Service Desk, Incident and Change Management Teams, as...
Luton -
Interquest - IQ Tech
Salary: £40000 - £50000 per annum
Posted: 17 hours ago

Customer Service Analyst / SLA / Excel - Cambridge

Customer Service Analyst with experience of SLA, service management and Excel is required by a leading company based in Cambridge. If you have ITIL customer service desk and client management experience then this would be a bonus. You should have good experience of incident management, be able to provide 1st...
Cambridge, Cambridgeshire -
Circle Recruitment
Salary: £20000 - £24000 per annum + Benefits
Posted: 3 days ago

Helpdesk Support

NFS has offices in Hertfordshire, New York, Dublin and South Africa, serving over a thousand customers worldwide... To identify, log, categorise, prioritise and respond to incoming support calls within agreed SLA`s. To appropriately escalate support calls in a timely manner and within SLA... Excellent Analytical Skills... Windows Platforms. IIS...
Hertford, Hertfordshire -
Talent Spa
Salary: Competitive Salary (Dependent on experience)
Posted: 5 days ago

Desktop Support Team Leader - Innovative Company!

This role requires a valid UK driving licence** Key skills needed for the Desktop Team Leader: Proven experience within a similar managerial role, with the ability to oversee team performance and relevant projects. Experience of managing formal SLA's as well as mentoring more junior members of staff and maintaining...
Hatfield, Hertfordshire -
Understanding Recruitment
Salary: £29000.00 - £36000.00 per annum + benefits
Posted: Yesterday

Desktop Support Engineer (2nd Line) - Leading company!

This role requires flexibility to work a 4-on/4-off day & night shift pattern (as of December 2015) as well as valid UK driving licence** Key skills needed for the Desktop Engineer: Proven experience within a similar role, with a particular focus on 2nd line. Experience of working to...
Hatfield, Hertfordshire -
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: Yesterday

Technical Analyst / 2nd Line Support

Experience of working within an SLA based environment... Proven analytical and problem solving skills... Proven Knowledge of some Microsoft Products such as... Vista / Windows 7/Windows 8.1. Windows Server 2008/2012 R2. Terminal Services. Exchange Server... DNS. TCP/IP Protocols... Symantec Backup Exec Version 9 through 2012. Anti-Virus -...
Chelmsford -
Capita - ITIN
Salary: £19000.00 - £21000.00 per annum
Posted: 21 days ago

EMEA Head of IT Service Management & Applications Support

Global Leading Blue Chip has an exciting opportunity for an experienced Head of IT Service Management and Application Support to deliver regional leadership and strategic direction of EMEA IT Service Management strategy, policies and framework to enable the effective implementation and ongoing activities of IT Service Management. The role is...
Welwyn Garden City, Hertfordshire -
IT Retail People Ltd
Salary: From £60,000 to £80,000 per annum Excellent Package, Car & Bonus
Posted: 5 days ago

1st Support Engineer / Technical Support Engineer (URGENT!)

1st Support Engineer / Technical Support Engineer - Windows Server - SQL - Cambridge - £20,000 - £22,000 Per Annum + Benefits... This opportunity has become available due to high demand and the ideal candidate will therefore need to hit the ground running and will be responsible for monitoring and maintaining my clients platform whilst...
Cambridge, Cambridgeshire -
Capita Resourcing - IT Resourcing
Salary: £20000 - £22000 per annum + Benefits
Posted: 4 days ago