Jobs 1 to 15 of 35

Service Desk Team Lead - Team Management / Temp to perm

My client is looking for a reliable Service Desk Team Leader who can work leading a team of first line analysts and also providing technical support to a Microsoft environment... You will be ensuring the team keeps within agreed SLA's and KPI's and also be responsible for the...
Cambridge, Cambridgeshire -
Senitor Associates
Rate: £160 - £200 per day
Posted: 3 days ago

Technical Support Analyst

Within this role you will be supporting internal stakeholders remotely across the UK along with onsite support at Basildon HQ, you will be prioritising, responding and closing helpdesk tickets within agreed SLA's, setting up new equipment, and undertaking ad hoc projects as required. Essential experience for the role: -Windows...
Basildon -
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £33000.00 per annum
Posted: 11 days ago

Service Desk Team Leader - ITIL - South Cambridge - £35-40K

Windows IT Support - Office - User-support and training. Team Leadership - Helpdesk Management - Motivation - SLA / KPI - People Skills... Suitable candidates should demonstrate: ** Excellent communication and proven people management skills, working with SLAs, Service Levels and KPI's. ** Technical skills with Windows OS/ Server, PC Hardware, Office Applications. **ITIL Knowledge (Desirable) ** Strong...
Cambridge, Cambridgeshire -
Senitor Associates
Salary: £35000 - £40000 per annum + benefits
Posted: 3 days ago

Helpdesk Support Analyst

Help Desk. Support. Analyst (Windows / Microsoft) - Innovative Company. We have an excellent career opportunity for an enthusiastic and passionate Help Desk Support Analyst, to join a well-respected and hugely successful UK business where you will work as part of an expanding Technical Customer Service team. As the Helpdesk Support...
Hemel Hempstead, Hertfordshire -
Understanding Recruitment
Salary: £18000.00 - £22000.00 per annum + Bonus and Training
Posted: 4 days ago

3rd Line Technical Supervisor

You will oversee the 3rd line support team, including tasks such as monitoring agreed SLA's and procedures, to mentor and develop members of the team through professional development plans, motivating and passing on your enthusiasm to achieve exceptional service levels. Alongside the people management aspect of the role, you...
Huntingdon, Cambridgeshire -
HAYS INFORMATION TECHNOLOGY
Salary: £38000.00 - £45000.00 per annum
Posted: 2 days ago

2nd / 3rd Line Helpdesk / Field Engineer

Manage and maintain Microsoft Windows server and desktop infrastructure remotely... - Strong knowledge of Microsoft Windows operating systems including Windows /7/8 and Server/SBS 2008/2012. - Hyper-V & VMware... - DHCP and DNS, MX, A Records. - Active Directory and Group Policy. - Microsoft Exchange Server 2010 & 2013. - Office 365, SharePoint. - TCP/IP...
Colchester -
Recruitment Genius Ltd
Salary: £26000 - £32000 per annum
Posted: 15 days ago

ITIL Service Desk / Service Delivery Manager

Skills - ITIL, Service Desk, Service Delivery, KPI’s. SLA’s, Escalations, Incident Management, 1st line, 2nd Line support, Network, Server, Manager, Microsoft, windows, helpdesk manager, Service Delivery Manager , Support Operations Manager... As a service delivery manager / Operations Manager you’ll be have a strong ITIL V3 Service Desk background ideally...
Hemel Hempstead, Hertfordshire -
Stafford-Sharp Associates
Salary: From £40,000 to £55,000 per annum
Posted: 4 days ago

3rd Line Technical Supervisor

Escalate any critical system outages, informing the IT Service Desk Manager of any potential problems that would affect business continuity... - Pro-actively monitor, prioritise and manage active calls to ensure they meet the target resolution & Service Levels - identifying any problems or SLA failures... - Educated to GCSE level in Maths and...
Huntingdon, Cambridgeshire -
Lea Consultancy Ltd
Posted: 2 days ago

Inbound Sales Executive

Updating of internal CRM systems. - Helping to ensure all requests are dealt with in a timely manner, with consideration of the customers SLA - Liaising with clients on proactive outbound calls... - Proactive approach to generating quotes from requests that are sent in to the account management team - Quote follow ups to...
Borehamwood, Hertfordshire -
Chess Telecom
Posted: 24 days ago

Support Engineer (VMware/Microsoft)

You are required to be proficient with VMware and be MCSE Certified or similar/equivalent... VMware Windows Server 2003/2008 Microsoft Exchange Active Directory Microsoft Office Applications Networking Virtualisation Hyper-V MCSE Certified or equivalent Microsoft Technologies AD, GPO, DNS, DHCP Storage SAN iSCSI. Desirable Skills and experience Microsoft Lync...
Potters Bar, Hertfordshire -
Evercom
Posted: 8 days ago

Desktop Support Services Senior Technician

Customers use our award winning mobile applications and website to place their orders, which are picked and packed in our world-class automated warehouse, and delivered in one hour time slots... From the data-centres that host our systems, the network, servers and storage that run the applications to the...
Hatfield, Hertfordshire -
Ocado
Salary: £Competitive plus benefits
Posted: 11 hours ago

Service Desk Shift Lead

Responsibilities. *Manage, lead, mentor and support team members. *Conduct quarterly and annual performance reviews with staff. *Develop staff to achieve required accreditations and standards. *Manage and maintain resources within the Service Desk team. *Own and manage tasks (requests, incidents, changes, problems and project related work). *Manage systems, processes and tools...
Bedford, Bedfordshire -
Polar Recruitment
Salary: £32000 per annum + + £11.5K Shift + £6K Bonus + Full Bens
Posted: 6 days ago

Operational Shift Manager

Adherence to agreed SLA/KPIs for Computacenter customers... Grow Knowledge management of the customers and services that Computacenter support via the OCC... Provides feedback for Performance Management of virtual team members. Providing coaching, mentoring and support to staff involved in the operational area... Demonstrable knowledge of ITIL... Strong People Management...
Hatfield, Hertfordshire -
ComputaCenter
Posted: 16 days ago

Real Time Analyst

The Real Time Analyst will ensure that advisor IT access is set up and permissions removed once left the business in a timely manner.Understanding and managing the rise and fall of queue SLA’s. Driving ageing concerns throughout the business. Ensuring that all contacts are captured and routed to...
Hemel Hempstead, Hertfordshire -
Timothy James Consulting Ltd
Salary: £25k - 34k per year
Posted: 12 hours ago

Senior Hosting Engineer

Strong knowledge of Microsoft Exchange 2010. Installation, usage and problem solving of: Microsoft Windows Server 2008 /2008R2/2012R2. Microsoft Terminal Services. IIS and SSL certificates. Microsoft certificate services. Strong Knowledge of VMware virtualisation technologies... Routing, VLANs, VRRP) Formal certification from Cisco (CCNA, CCNP, CCIP, CCSP, etc). Formal certification from Microsoft (...
Bedford -
Capita plc
Salary: £30000.00 - £40000.00 per annum
Posted: 21 days ago