Service Level Agreement (SLA) Jobs in the East of England
Jobs 1 to 15 of 34
Peterborough, Cambridgeshire -
Anyone with strong customer service skills should apply. My client is a large managed service provider with an exceptional record of providing IT solutions and hardware. They were established over 20 years ago and still run by the same family. With multiple offices and data centres across the UK and...
Salary: From £15,000 to £20,000 per annum Plus fantastic benefitsPosted: 3 days ago
Hays IT - Uk Posting account
Within the role you will be tasked with logging all calls in the call management system, deliver technical resolutions to meet all SLA and KPI targets and liaise with colleagues to ensure effective customer service delivery. You will be working in a fast paced environment within the role so it...
Salary: £24000.00 - £27000.00 per annumPosted: 27 days ago
Hudson - London
Maintenance of all ticket queues matching to SLA's... *Appreciation of the incident management process. *Experience working in an ITIL Environment. *Experience with Microsoft Active Directory. *Experience of Citrix, GOOD, BYOD and Blackberry support. *Troubleshooting (Microsoft office, E-mail and peripherals) The will be a PES check involved with this...
Rate: £150 - £175 per dayPosted: 6 days ago
Hays IT - Uk Posting account
A Service Desk Analyst with excellent experience is required to join an expanding Service Delivery Team at my client's Watford office to support internal members of staff in a Windows 7 environment... The successful candidate will have strong communication skills with a proven track record in problem solving and...
Rate: £10.00 - £12.00 per hourPosted: 20 days ago
Sandy, Bedfordshire -
Service Desk Analyst, Support Analyst, Helpdesk - ITIL - South East - 16k- 25k... ITIL... Excellent verbal and written communication especially when producing documents using the standard Microsoft applications... Skills and Experience: Experience of working within SLA''s for incident and service requests. Word, Excel, PowerPoint and Outlook. An ITIL Foundation certificate is...
Basildon, Essex -
A well respected Public Sector client in the Essex area are looking for an interim Service Desk Technician for an extremely busy 1st/2nd Line Helpdesk/Service Desk role answering between 40 - 60 calls each per day working to strict KPI, SLA's and support tasks (such as emails/managing...
Posted: 3 days ago
Watford, Hertfordshire -
Watford. £18,000 - £22,000 (dependant on experience). A major provider of IT Infrastructure and Support Services are looking for a 1st Line Support Analyst to help expand their team as a result of recent growth. This is a superb opportunity for a recent graduate, or someone with valuable 1st...
Posted: 6 days ago
Peterborough, Cambridgeshire -
Quality Assurance of Incident Management and call handling, providing Engineers with documented feedback... - Reassignment and escalation of incidents to ensure SLA compliance... Microsoft Office products - Word, Excel, PowerPoint, Outlook and Visio, ITSM toolset. - Understanding of Service Management Methodologies and best practice. - Citrix maintenance and support - Basic knowledge or understanding of...
Salary: From £26,000 to £29,000 per annumPosted: 4 days ago
Windows XP and 7. Windows Server 2003, 2008 and 2012. Exchange 2003, 2007, 2010 and 2013. Virtualisation Hyper V. Active Directory. SonicWALL. Barracuda Backups... Good knowledge and understanding of ITIL Framework. Ideally with any of the following qualifications: MCP, MCITP, MCSA, MCSE Duties to Include: Accept and log all calls...
Salary: From £25,000 to £30,000 per annumPosted: 2 days ago
The role is responsible for proactively managing availability in conjunction with other Service Management and Technical Delivery functions... - Ensure alignment of the AM process to ITIL, ISO20k and such requirements... - Utilise Availability measures/tools - Component Failure Impact Analysis (CFIA) , Risk Analysis & Assessment (RA&A), Business Impact Analysis (BIA), Service Outage...
Salary: CompetitivePosted: 10 days ago
Bedford, Bedfordshire -
Produce SLA and response time statistics and reporting... Required Experience: Windows Server 2008/2003, Exchange, Active Directory, ISA/TMG, Virtualisation, WDS. Windows XP, Vista, Windows 7. Microsoft Office 2003/2007/2010/2013. WAN/LAN/WLAN/point-to-point Networking. Networking knowledge of HP and 3Com equipment. Microsoft certification such as...
Salary: From £23,000 to £28,000 per annum Dependent upon skills/experiencePosted: 9 days ago
Hemel Hempstead, Hertfordshire -
They are a Microsoft Gold Partner with around 250 staff spread across three sites... Within this day-to-day tasks will include some of the following - reduce fault rates and resolve issues within the agreed SLA, recommend, design, investigate, test, deploy and support new back-office products, specify, purchase, test...
Salary: From £40,000 to £45,000 per annumPosted: 4 days ago
The individual should therefore have the following skills and attributes: Experience being part of a team managing e-commerce websites, Microsoft system administration, configuration, automation and architecture experience, Microsoft Windows Server operating systems, IIS, Active Directory and Group Policy, Administration and orchestration of public cloud services (e.g. Azure and/...
Salary: £45000 - £60000 per annum + Bonus + BenefitsPosted: 6 days ago
Letchworth, Hertfordshire -
InfoLogic IT Services
You will be working with various Microsoft technologies including Small Business Server, Windows Server, Exchange, Active Directory, DNS as well as various cloud technologies including Hosted Exchange, Hosted Desktop, online storage and Cloud-based back-up... - Simple network management (creating/amending users, groups; managing permissions etc.) - Managing the overall effectiveness...
Salary: £25,000 to £28,000 depending on experiencePosted: 19 days ago
St. Albans, Hertfordshire -
Working within the IT Service Management Service Design and Pre-Sales team, this role will provide specialist, ITIL qualified subject matter expertise to bridge the gap between sales and delivery... * Experience of creating SLA and service credit models... * IT & Computing Honours Degree. * ITIL Foundation Certificate in IT Service Management (essential) *...
Salary: £45000 - £70000 per annum + excellent benefitsPosted: 3 days ago