Senior Support Analyst
- Hiring Organisation
- ROCK
- Location
- Bournemouth, Dorset, UK
- Employment Type
- Full-time
professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … managing high-impact incidents while also acting as a technical liaison for key clients when required. What you will be doing: As a Senior Advanced Support Analyst, you will: • Resolve Escalated Complex Issues: Handle the most advanced technical issues escalated from the AST and other support tiers. ...