Senior Major Incident and Insight Manager
- Hiring Organisation
- Lorien
- Location
- Coventry, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role combining … working across multi-supplier, enterprise-scale IT estates Ability to produce and present executive-level operational insight Excellent stakeholder management, including risk, audit and senior leadership Calm, decisive, and credible under pressure Nice to have: ITIL certifications (e.g. ITIL 4 Foundation, CDS, DPI) Experience with cloud platforms and DevOps ...