11 Senior Service Manager Jobs

Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager … over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an established Service Desk Manager, Senior Service Desk Manager or Head of Service/IT Support. The position incorporates leading a team … of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: * 5+ years lead or management experience in an IT Managed Services environment * Flexible and helpful attitude. In particular, the ability to empathise with IT Service Desk customers and respond more »

Senior Project Manager, Senior Portfolio Management, Professional Services, Big 4, Remote Senior Project Manager, Senior Portfolio Manager required to work for a Professional Services company based in Central London. However, this is practically fully remote. You may travel to the States or Europe … who has extensive Programme Management and Stakeholder Management experience. The Stakeholders must NOT just be in IT (for instance). We need a Programme Manager/Senior Project Manager who has worked on significant, business critical Programmes where your stakeholders are the likes of the COO, the … in a Project Management discipline (e.g., PMBOK, PMI CAPM/PMP or PRINCE2, Agile) desirable Fundamental knowledge of the ITIL framework and/or service management approaches. ITIL certification preferred. Experience & Skills Effectively demonstrates leadership, teamwork, problem solving, initiative and integrity. Proven ability to effectively engage with business stakeholders more »

over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT Service Management function, will own the day-to-day execution of … Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service … Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will develop and embed processes throughout Technology Services that more »

Senior Manager, Common Services & Server Infrastructure The Senior Manager of Common Services & Server Infrastructure will supervise a distributed team of 6-8 engineers who support server and cloud infrastructures for developers and critical applications. The manager will promote and implement agile practices and help build … and support the application of DevOps principles and tools for developers and automation engineers. The ideal candidate: has proven experience in Infrastructure as a Service, and leading Cloud/DevOps teams. They should have led diverse IT, SRE, Server Infra, or Cloud Infra teams. They will handle the private more »

+ package Security clearance : This role requires you to be a sole British national due to security clearance Role description The SOC Service Delivery Manager (SDM) is the overall technical authority for the definition, delivery, sustainment and evolution of the SOC technical solution in conjunction with the authority. … This includes tracking and reporting of service metrics and managing continuous improvement of the services and detection measures across the monitored estate. The day-to-day focus of the SDM is to ensure that the services are managed and meet the agreed SLA targets, KPIs and that detection content … remains optimised for the environment. The strategic focus of the SDM is defining and delivering service and monitoring improvements and providing specialist input into the the SOC roadmap to ensure that the SOC sets the standard for SOCs in the UK and remains performant in line with customer’s more »

Role: Lab Services Senior Project Manager Salary range: £70k-£75k Location: Edinburgh What will you be doing as a Lab Services Senior Project Manager? As the Lab Services Senior Project Manager, you will helm the strategic planning, seamless coordination, and meticulous oversight of diverse … spearhead the delivery of project excellence, ensuring adherence to an established impact reporting framework while vigilantly monitoring performance metrics. Responsibilities as a Lab Services Senior Project Manager? Project Planning and Implementation: Develop comprehensive project plans delineating scope, objectives, deliverables, timelines, and resource requisites. Liaise with laboratory teams to more »

Join us and help deliver the exceptional, every day. As a Senior Technical Service Manager you will oversee day-to-day leadership of the on-site Mitie Engineering workforce and be pivotal in ensuring the efficient and effective delivery of FM Technical Services. You will be the … main point of contact for addressing operational challenges and control the effective management of contractors, suppliers and high-quality service delivery. Collaborating with the Account Director you will ensure Mitie meets contractual obligations from a technical perspective. You will review site technical documents, validating compliance with contractual obligations using more »

continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders. . Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to … tax professional qualification (e.g. ACA, ATT, CTA or similar) or have demonstrable knowledge and skills that these qualifications provide. Has a highly developed client service ethos and ability to adopt a flexible approach to meeting client needs. Be able to establish, build and maintain a good working relationship with … a range of stakeholders and senior client personnel Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Be an effective delegator and strong coach for more junior staff more »

Senior Business Development Manager - Managed IT Services £75k + £150k OTE + Benefits **Head of Business Development Opportunity** Remote + Office Collaboration (S.East/Essex) Who's it for We are proud to be partnering with a fast growing Private Equity backed Managed IT Services Provider. An established … This offer the opportunity for those interested to become the Head of Business Development to build and lead s sales team. They require a Senior Business Development Manager/Director to build out new Managed IT services customers to support their growth across a range of … also building their Professional Services capability to offer best in class technology project services to new customers. They now require a highly motivate Account Manager to cross sell into a mix of existing customers to develop business for Private Cloud and in the future Hybrid Cloud, and professional/ more »

Customertimes is looking for a dedicated and experienced Senior IT Services Sales Manager with extensive experience in IT services sales, account management, client relationship management, strategy, and business development. The successful candidate has a proven track record of delivering outcomes that align with clients' priorities and driving business … industry companies Outstanding negotiation and consultative sales skills Excellent leadership and management skills Strong analytical and problem-solving skills Effective communication skills Unparalleled customer service skills Also, the most successful candidates would have: experience selling Custom Software Development, System Integration, and/or Digital Engineering Services (i.e., outstaffing) experience more »

over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, End User Platform Services is globally accountable for the end user technology platforms across the globe, defining the end user technology platforms roadmaps and … corporate and plant floor end user and IoT devices and their management (e.g. PCs, Mobiles, Tablets, VDI, etc.). The accountability for the Sr. Manager, End User Platform Services has a direct impact to the end user experience, productivity and ultimately end user satisfaction and loyalty, therefore being a … role model and driving service orientation focus by the team is essential for this role. This role will report to the End User Technology Platforms and Services Lead. Major/Key Accountabilities Be a role model for customer focused IT service provision, leading and continuously improving a customer more »