Job Title: Service Delivery Manager Experience: 15-17 years Location: Leeds/London A security clearance required for this role Position Summary: The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery … and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and providing continuous improvements. Responsibilities: 1. Provide Level 3 (L3 … following the incident management processes. 9. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. 10. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. 11. Supporting any internal more »
Role: Lab Services Senior Project Manager Salary range: £70k-£75k Location: Edinburgh What will you be doing as a Lab Services Senior Project Manager? As the Lab Services Senior Project Manager, you will helm the strategic planning, seamless coordination, and meticulous oversight of diverse … spearhead the delivery of project excellence, ensuring adherence to an established impact reporting framework while vigilantly monitoring performance metrics. Responsibilities as a Lab Services Senior Project Manager? Project Planning and Implementation: Develop comprehensive project plans delineating scope, objectives, deliverables, timelines, and resource requisites. Liaise with laboratory teams to more »
Join us and help deliver the exceptional, every day. As a Senior Technical ServiceManager you will oversee day-to-day leadership of the on-site Mitie Engineering workforce and be pivotal in ensuring the efficient and effective delivery of FM Technical Services. You will be the … main point of contact for addressing operational challenges and control the effective management of contractors, suppliers and high-quality service delivery. Collaborating with the Account Director you will ensure Mitie meets contractual obligations from a technical perspective. You will review site technical documents, validating compliance with contractual obligations using more »
Senior Business Development Manager - Managed IT Services £75k + £150k OTE + Benefits **Head of Business Development Opportunity** Remote + Office Collaboration (S.East/Essex) Who's it for We are proud to be partnering with a fast growing Private Equity backed Managed IT Services Provider. An established … This offer the opportunity for those interested to become the Head of Business Development to build and lead s sales team. They require a Senior Business Development Manager/Director to build out new Managed IT services customers to support their growth across a range of … also building their Professional Services capability to offer best in class technology project services to new customers. They now require a highly motivate Account Manager to cross sell into a mix of existing customers to develop business for Private Cloud and in the future Hybrid Cloud, and professional/ more »
