SeniorTechnicalSupport Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The SeniorTechnicalSupport Engineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the … improvement of the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting client-facing resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the SeniorTechnicalSupport Engineer I plays … an important role in meeting client needs and driving client satisfaction. What you'll be doing As a SeniorTechnicalSupport Engineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. TechnicalSupport Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow impact to customers Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator between customers and development when the situation arises Research requests and issues thoroughly More ❯
looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. TechnicalSupport Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms. Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables. Understand various components of our products including how they function together and the workflow impact to customers. Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues. Logically assess the issue, propose solutions to customers and work with development on enhancements for the product. Serve as a highly effective mediator between customers and development when the situation arises. Research requests and issues thoroughly More ❯
