SeniorTechnicalSupport Engineer London (Hybrid) £50,000 + Benefits Are you the person everyone turns to when systems go down? Do you thrive on solving complex technical challenges and keeping critical platforms running smoothly? If so, we'd love to hear from you. Method resourcing are excited to be partnered with a specialist data consultancy … with an impressive client portfolio - and they are looking for a SeniorTechnicalSupport Engineer to become the go-to problem solver for the cloud and data platforms. What you'll do Act as the primary escalation point for technical issues in AWS-hosted environments Own the resolution of incidents and tickets, ensuring clear updates and … quick turnarounds Monitor and troubleshoot systems to keep them stable, secure, and high performing Contribute to automation and infrastructure-as-code initiatives (Terraform, scripting in Python) Support the Data Engineering team with pipeline operations, maintenance, and optimisation Create documentation, onboarding guides, and repeatable support processes Lead incident and change management processes, including root cause analysis Bridge the gap More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
london (tottenham), south east england, united kingdom
Palo Alto Networks
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
