1 Senior Technical Support Jobs in the Thames Valley

My client based in Reading are looking for a Senior Support Specialist to support their customers in the use of using their on-line learning platform. At least 2 years previous technical or software support is required. This is a Hybrid role paying … Kpa depending on experience. This role will suit a career minded, driven candidate with excellent attention to detail and proven technical ability. My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management. • To report on a fixed … time to resolution of the customer query as your direct actions will influence this figure. • To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines. • To regularly update all relevant Support Team procedures to maintain a more »