Service Delivery Analyst – 24x7 shifts - Portsmouth - £45,000 My Global Infrastructure consultancy client are currently recruiting for an Service Delivery Analyst to coordinate the Command Center and Technical Teams for problem determination and recovery, Identify and implement and service improvements. Core Responsibilities: Technical Management of … live services. Coordination of Command Center and Technical Teams for problem determination and recovery Identify and implement service improvements. Own and drive all service incidents through to service recovery. Planning and Implementation of weekend maintenance period tasks Manage change activity on live services. Participate in 24/… to the wider Command Center Team. Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center Required Experience: Service Level Management (Incident, Problem and Change Management) Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network) Experience in an Operations more »
Information Technology Havant About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting more »
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
Ordnance Survey Limited
creating location insight for positive impact. About the role We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team environment. … In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business. As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving technical … problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm. What we're looking for If you more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Bell Integration - Driving Digital Transformation
solving. Ability to understand and follow documented incident processes. Ability to work under pressure to agreed targets in a fast-paced environment. Knowledge of Service Desk operations and processes. Why Join Bell We prioritise internal development opportunities and offer access to our Udemy training platform Competitive Salary Flexible remote more »
