7 Service Analyst Jobs in the North East

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent … mix) working and will be based from our offices in Whitley (Yorkshire - DN14). What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties … for services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts A warm and more »

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational more »

IT Service Desk Analyst - £20 - 25k - Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of … inquiries. Quickly diagnose and resolve technical issues. Escalate complex problems to senior technical staff. Maintain accurate issue tracking and documentation. Deliver high-quality customer service and follow-up. Requirements: 2 years experience in IT support or a helpdesk role. Strong problem-solving skills and technical knowledge. Familiarity with various … operating systems and IT fundamentals. Excellent communication and customer service skills. Relevant IT or Computer Science qualification preferred. This is an excellent opportunity for an enthusiastic and passionate IT Service desk analyst to join a successful organisation which champions training, learning and development. Interviews are being arranged more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting more »

Salesforce Business Analyst - Service Cloud/Contact Centre Contract (Outside IR35) 6 Months Newcastle/Hybrid £ Rate Negotiable dependent on experience CloudCo Solutions are currently working on an exciting contract opportunity with one of our Global customer, who are looking to recruit a Salesforce Business Analyst with … specific Service Cloud experience. The successful candidate will be based in the North East and be able to work in their office in Newcastle once or twice a week. You will have been working in a Business Analyst role within the Salesforce ecosystem previously, and will ideally hold more »

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving … Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or service desk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts. Excellent … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »

Show eagerness to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices and standards in infrastructure service delivery, under supervision. Training Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use of … repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Continual improvement, business Continuity, Resilience Customer Service and support Security and Legislation; Digital security Data management Digital Information Management Systems Operation Business and decision-making skills Digital technologies including collaborative tools more »