1 to 25 of 83 Service Analyst Jobs

Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the … Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates … a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Basingstoke. The Company The Support Analyst/Service Desk Analyst will be more »

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary … point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support more »

Service Desk Analyst/1st Line Support/Helpdesk Analyst Service Desk Analyst/1st Line Support/Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire, My award winning client has a great opportunity for an experienced Service Desk Analyst/… 1st Line Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will be responsible … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Working hours: Mon-Friday 9:00-17:00 with on-call rota. This is a great opportunity to work for a more »

Service Delivery Analyst Permanent Glasgow or Edinburgh (Hybrid) Posted 23/10/2024 CVs by Asap Start Date Oct 24 – Dec 24. Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client … invests heavily in new technology and embraces digital change as a source of competitive advantage. They are looking for a Service Delivery Analyst to join a team within the legal technology space that is focused on driving innovation and improving business processes. You will collaborate with the Senior … Service Delivery Manager and the responsibilities include managing the governance, delivery, and performance of legal tech projects by overseeing project scoping, timelines, and stakeholder engagement while maintaining key documentation and driving continuous improvement. Responsibilities of the Service Delivery Analyst Lead legal technology project scoping, governance, and delivery more »

Service Desk Analyst – 3-month Contract – Bristol My legal client is looking for a Service Desk Analystto provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support … with ITIL, Service Now and iManage. The Service Desk Analystwould be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such … as iManage. Service Desk Analyst Requirements Recent IT Service Desk experience within the legal Sector Previous experience of working within a Legal Service Desk Analystrole Windows 10/11 – Administration & Support Service Now experience essential Law firm applications such as iManage. ITIL practices – implementing practices. more »

Service Desk Analyst – Inside IR35 – Hybrid Our client is urgently looking for a Service Desk Analyst to join their team on a contract basis, initially for 3 months with a view to extend. Please note, the role is INSIDE of IR35. This is a hybrid role … with 2 days per week required on-site. Service Desk Analyst – Key Skills: 2+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role • Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical … themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability • Excellent customer service skills, the ability to build strong relationships across the broader IT teams and with the business. • Experience working to Service Level Agreement targets more »

Senior Service Desk Analyst Location: St Ives, Cambridgshire Reports to: IT Service Desk Manager Job Type: Full-Time Salary Range: £35,000 Work Hours: 9am - 5.30pm, week days, no shift pattern Job Purpose: We are looking for an experienced Senior Service Desk Analyst to join … our dynamic IT support team. In this role, you will provide technical leadership and support for complex IT service desk issues, with a focus on Microsoft Azure environments. The successful candidate will have extensive experience in a service desk environment, strong troubleshooting skills, and proven expertise in supporting … cloud technologies, particularly with Microsoft AZ-101 or AZ-104 certification. We partner with leading vendors to ensure the best possible service to our customers. We have over 25 years' experience in delivering managed services and have chosen strategic partners who share our values and ethos in the delivery more »

is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career. We … are seeking a Service Desk Analyst and a Senior Service Desk Analyst to support over 200 users across 29 locations. This posiiton is based out of out Peterborough office working between the hours of 8am and 6pm, on a rota basis. The Senior Service Desk … Analyst plays a pivotal role in ensuring the smooth operation of IT services across the organisation. This role involves managing complex technical incidents, mentoring junior team members, and driving continuous improvement initiatives within the service desk. The ideal candidate will have extensive technical knowledge, excellent problem-solving skills more »

Job summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide … a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and Request Fulfilment, within … agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications. Main duties of the job *Day to day management and monitoring of ITBM Service Centre stack/ more »

Service Desk Analyst Working Hours: 37.5 per week Location: Dundee, UK (hybrid permitted, 2-3 days in the Dundee office required each week) Salary: £27k - £32k, depending on skills and experience About us: Ace Aquatec is an award-winning aquaculture technology company specialising in welfare-first in-water … biomass estimation and sea lice removal systems. We help customers thrive by making their operations efficient, ethical and sustainable. About the role: As a Service Desk Analyst, you will work proactively and collaboratively with internal and external resources to ensure timely completion customer success and support activities at … Daily checks of HSU and other remotely connected equipment Responding to customer escalation to help them resolve issues with use of digital products. The Service Desk Analyst will input into internal processes and help to define them when necessary in Jira. The Service Desk Analyst is more »

Service Desk Analyst Location: Hybrid/Cambridge (3 days in the office) Salary: Circa £25k Reporting to: Service Delivery Manager Overview Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT … department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects. Responsibilities Provide first-line technical support to the firm's users, including occasional site visits. Ensure day-to-day IT … Produce high standard documentation, such as user guides and technical procedures. Contribute to maintaining inventories, hardware, and software provisioning. Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary. Work with the team to maintain excellent cyber security standards. Maintain stock levels in more »

Our client, is currently recruiting for a dynamic Service Desk Analyst to join their Support team. The Service Desk Analyst will be at the forefront of delivering technical assistance to our 600+ internal customers at a 1st and 2nd Line level, Responsibilities for the Service Desk Analyst Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops along with support of Incidents and Service Requests Provide 2nd line support via telephone, ITSM tools and deskside for all issues escalated from 1st line … and working with 3rd line teams where necessary to facilitate resolution Log and perform analysis including accurate prioritisation of all Incidents and Service Requests User Administration activities across IT-controlled systems, including unlock/resets and starters/leavers Key Skills & Experience for the Service Desk Analyst more »

Service Desk Analyst - CONTRACT (IMPORTANT - This role will involve weekend work, this will be 3 out of 4 weekends a month with the majority of work being over Friday, Saturday and Sunday. In addition we will require you onsite for the first month full time, after the first … a permanent role. Please only apply if you are able to work within the requirements above. Overall ambition of the role: Reporting into their Service Team Leader, the Service Desk Analyst will be responsible for delivering best in class support to all Nando’s UK, Group, Grocery … collecting and noting triage information, resolving where possible and escalating appropriately when needed. Key Responsibilities: Operational Management · Responsible for logging all contact with the Service Desk (telephone, self-service, chat function, direct approach and Email), and to ensure courteous, timely, and effective resolution of issues and requests · Working more »

Are you a Service Desk Analyst specialising in telephony and Microsoft Teams call centre operations looking for a hands-on role within a growing, award-winning company? We are looking for a Service Desk Analyst who can help us offer a robust support service to … is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills. Role Overview As a Service Desk Analyst, you will: Own issues through to complete resolution, providing an opportunity to input into … salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell 3 paid days charity leave Company events, socials, and more »

Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As the evolution continues, they now require an IT Service Desk Analyst to join the team. This role involves resolving daily support requests from users both locally and internationally, ensuring critical systems are …/on-call batch operator shifts on a rota basis, with an additional shift allowance or on-call payment for unsociable hours. The IT Service Desk Analyst will be responsible for: Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by users across seven countries, interacting with technical teams and suppliers to ensure a prompt restoration of service Providing out of hours Batch operations and other Support on a rota/agreed basis Maintaining knowledge articles, policy & procedure documentation to the required standard Performing general IT more »

Service Desk Analyst 6 Month Contract Location: Northallerton, North Yorkshire Rate: £18.64 per hour (Inside IR35) We are looking to recruit a Service Desk Analyst on an initial 6 month contract for a leading public sector organisation. This is an on site role working 5 days … a team dedicated to providing crucial support to public sector organisations in North Yorkshire. In this role, you will collaborate with a team of Service Desk Analysts to ensure an efficient and effective service, helping to maintain and enhance front-line services that protect the public and assist … workers in performing their critical duties. Key Responsibilities: Provide technical support for a wide range of ICT applications, infrastructure, and equipment. Collaborate with the Service Desk team to manage incidents and fulfil requests, ensuring prompt issue resolution. Act as a specialist in resolving complex technical issues, offering expertise to more »

Service Desk Analyst 1st/2nd Line Support - Cloud/AD/365/ITIL/Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based … in the office near Leighton Buzzard and be responsible for providing customer support via a service desk. You should have excellent communication skills, experience of working to SLA's and a passion for technology. This is a great role for someone who has 1st/2nd Line skills and more »

Dig into data and elevate our service—your role as a Service Data Analyst starts here! We have an exciting opportunity for a Service Data Analyst to join our team in Neath on a full time, permanent basis. Marston Holdings are continually expanding, and part … including Bank Holidays) This role will be office-based Monday - Friday with Home working on the weekend. What you will be doing: As the Service Data Analyst you will collaborate with the wider team, acting as a point of escalation to ensure high SIM data usage is monitored … findings recorded. Track the data usage daily and analyse trends. Shortlist the devices using maximum data and investigate the root cause Work with the service desk team to apply fix or work around to tackle high data usage Collaborate with the wider teams to form a solution and see more »

Service Desk Analyst 1st/2nd Line Support | Cloud | AD | Office 365 | ITIL | Windows 10 Leighton Buzzard Up to £28K + Career Growth Opportunities! Were seeking a Service Desk Analyst to join a rapidly expanding pharmaceutical company with ambitious growth plans. Based in the office near … Leighton Buzzard, you'll play a key role in delivering top-notch support to customers via the service desk. If you have strong communication skills, thrive in a fast-paced environment, and are passionate about tech, this is a fantastic opportunity to progress your career. About the Role: In more »

IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line … Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my … client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills * IT Service Call Management * Remote service * Active directory Administration * Understanding of TCP/IP, DHCP and DNS. * IOS and android device setup and support * Microsoft Office 2010 and above * Printer more »

Our client is currently looking to recruit a 1st Line Service Desk Analyst on a permanent basis. 1st Line Service Desk Analyst £26,000 Nottingham – Hybrid The successful candidate will have previous experience as a 1st Line Service Desk Analyst or have an interest …/education in IT/Technical support and have previous customer service experience. You will have excellent communication skills, be confident resolving issues and ideally have experience in incident management. Within the role you will be managing hardware incidents, logging details, coordinating technical repairs, managing Network/Server/ more »

Chroma are looking for multiple 1st Line Service Desk Analysts to join a growing environmental services company at their Warrington site as they continue to evolve and push for sustainability. As a 1st Line Service Desk Analyst, you will be responsible for carrying out both 1st line … support duties, providing excellent communication and customer service to stakeholders. Offering up to £25K and a rotational bonus, the successful candidate will have an aptitude for working with a wide range of applications and systems. The company itself recycles a wide range of metals across the UK and Europe … as they look to increase sustainability. With excellent career progression opportunities, this a great opportunity for a 1st Line Service Desk Analyst to join a growing team! You will be the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Benefits of more »

Job summary Are you an experienced service desk analyst looking for an exciting opportunity to be at the forefront of digital change in healthcare? Look no further! We are a friendly team currently seeking a service desk analyst to join our established service desk at … post is office-based in Dorchester, Dorset. Main duties of the job The post holder will be required to work as part of the service desk team under the direction of the Service Desk Manager based in Dorchester, Dorset. The post holder will take specific responsibility for the … day to day operation of the DTI Department's Service Desk providing telephone support, face to face support via an appointment system and support via Teams to all users during the hours 8.00 am to 5.00 pm (Monday to Friday). The post holder will be required to participate more »

Customer Service Professional - Solihull Some Hybrid working available (Min 3 days pw in office) £13paye - £17.00 FCSA Umbrella (this role is deemed inside IR35) Data Production, Report Generation, Data Migration, Salesforce & Power BI Experience - Minimum Essential Skill *You must be able to Develop & Produce Dashboards for Management Team using … PowerBI* Other Essential Skills - Salesforce Ex - Good Excel, data corroboration skills - Power BI experience May also suit Business Analyst or Data Analyst background Are you an Professional Administrator, Customer Service Administrator, or Customer Service Co-ordinator looking to work with a well-known & well respected company … Do you have customer service, account management or some form similar comparable background? You may have been reporting data within Financial sector, Banking or Supply chain sector Read on! We have an opportunity with a local company in Solihull who are looking to source a person for a long more »

Customer Service Professional - Solihull Some Hybrid working available (Min 3 days pw in office) £13paye - £17.00 FCSA Umbrella (this role is deemed inside IR35) Data Production, Report Generation, Data Migration, Salesforce & Power BI Experience - Minimum Essential Skill *You must be able to Develop & Produce Dashboards for Management Team using … PowerBI* Other Essential Skills - Salesforce Ex - Good Excel, data corroboration skills - Power BI experience May also suit Business Analyst or Data Analyst background Are you an Professional Administrator, Customer Service Administrator, or Customer Service Co-ordinator looking to work with a well-known & well respected company … Do you have customer service, account management or some form similar comparable background? You may have been reporting data within Financial sector, Banking or Supply chain sector Read on! We have an opportunity with a local company in Solihull who are looking to source a person for a long more »