people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution of ServiceDelivery … of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a … collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDelivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of more »
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
RedTech Recruitment Ltd
ServiceDelivery Manager A unique opportunity has arisen for a ServiceDelivery Manager to work for a leading software company in Milton Keynes, to play a critical role in ensuring the successful delivery of software solutions to clients. Your focus will be on managing and … optimising the end-to-end servicedelivery process, fostering strong client relationships, and driving operational excellence. Location: Milton Keynes, hybrid working (2 days minimum in office) Salary: £40,000 - £50,000 + excellent benefits (Including private health cover and relocation allowance) Requirements for ServiceDelivery Manager … Proven servicedelivery expertise in software development and quality assurance, specifically within higher education or a related field. Demonstrated leadership and team management proficiency, adept at motivating cross-functional teams. Solid grasp of software development life cycles, methodologies (e.g., Agile, Scrum), and QA processes. Strong knowledge of IT more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Aon
environment with the flexibility to work both virtually and from our Farnborough office. Aon is currently recruiting a Team Leader to join our Client ServiceDelivery team. This role is a hybrid role - office and home-based working. The Team Leader is responsible for proactively managing the performance … helping our colleagues and clients succeed. As Team Leader, your key responsibilities will include: Team Management Lead, mentor, and coach a team of client service representatives to ensure high performance and professional development. ServiceDelivery Oversee the delivery of client services to ensure adherence to service … ensure client satisfaction. Process Improvement Working with the India and Poland teams to Identify opportunities for process optimization and efficiency gains within the client servicedelivery workflow, and implement solutions to enhance service quality and productivity. Training and Development Develop and deliver training programs to enhance the more »
I am looking for a Head of ServiceDelivery to join a leading Trade Service organisation. I am looking for individuals who have experience managing and building franchisor and franchisee relationships as well as building a strong delivery mindset across a department. This is a great … opportunity to join a well-established and reputable organisation in becoming a key influence in the growth of the business. Head of ServiceDelivery Permanent 8:30am-5:00pm Monday to Friday London Head of ServiceDelivery Job Description •Lead the recruitment process and team to … senior point of communication with franchisees. •Liaise with external partners to successfully maintain recruitment levels aligned to agreed targets. •Measure and evaluate progress against servicedelivery goals, proving analysis on risk, NPS scores, franchisee engagement, recruitment, retention, and compliance data. •Develop, document, and implement service strategy plans more »
IT ServiceDelivery Manager - SAP ERP Up to £80,000 + £6000 car allowance and great package UK Home-based - once a fortnight visit to one of their UK or European sites A market leading company, with a strong presence in technology, are seeking an experienced IT professional … to join their team as an IT ServiceDelivery Manager, joining a growing Service Management team. As the IT ServiceDelivery Manager, you will be responsible for ensuring that the company's SAP ERP services are continuously improving and meeting the needs of internal and … external customers. They will be the primary point of contact for reviewing and monitoring IT service performance, and for onboarding new suppliers. Reporting into the Head of Service Operations, the IT ServiceDelivery Manager will conduct regular reviews of IT services to identify areas for improvement more »
ICT Administrator Basildon - £12ph 22.5hrs pw Purpose of the Role/Role Overview : Reporting to the Group ICT ServiceDelivery Manager you will provide administration duties to Sureserve Group ICT users, located across several sites. Candidates will be required to log and manage incoming calls through to resolution … the specifics of daily patterns and time adherence will be agreed with line manager within the contract of employment. General Duties/Key Responsibilities: ServiceDelivery/Operations Understand and promote the ITIL framework in the daily role of service operations. Request Fulfilment will be of paramount … importance as will the other service components of ITIL. Candidates are required to issue reference numbers to all customers every time a request for assistance is made. To provide advice to customers within Sureserve Group on the efficient and safe use of computer systems and equipment. Ensure that efficient more »
We have a fantastic opportunity for a Client Services Delivery Manager, with sound knowledge of global immigration services, to join a leading international consultancy specialising in global business expansion and international affairs. Renowned for their innovative approach and comprehensive services, they empower businesses to navigate the complexities of global … markets with ease. At the heart of their success is a commitment to exceptional client service, underpinned by cutting-edge technology and a deep understanding of global regulatory landscapes. As a Client ServiceDelivery Manager, you'll play a pivotal role in enhancing client services, ensuring the … delivery of efficient and effective solutions across operations. This position demands a keen focus on process optimisation, KPIs, and performance metrics, aimed at elevating client satisfaction and operational excellence. Client DeliveryService Manager duties include: Lead and optimise client servicedelivery processes, ensuring alignment with more »
digitization programs. We partner with enterprises to unlock their power of data, modernize applications to the cloud, and accelerate digital advantage for all stakeholders. ServiceDelivery Manager – (Work Location – Bradford, United Kingdom Job Description : Role Overview : As a ServiceDelivery Manager, you'll play a pivotal … role in delivering Support Services which will consist of establishing policies to ensure high service performance is maintained. Your primary responsibility will be to ensure smooth delivery of support services by meeting or beating the prescribed SLAs, monitoring employees & evaluating customer feedback for service improvement. Key Responsibilities … resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding servicedelivery Developing a deep understanding of projects to gain insights into the scope of servicedelivery Taking accountability for servicemore »
Greater London, England, United Kingdom Hybrid / WFH Options
Integrity360
market for cybersecurity services has never been stronger and is growing at an aggressive rate. Integrity360 is one of the most respected and established service providers in the industry and is well positioned to achieve a market leadership position over the coming years. We believe we have significant opportunities … of energy, tenacity and skill, your opportunity for personal success and contribution to our overall aspirations is considerable. Job Role/Responsibilities As the ServiceDelivery Manager, you will be responsible for driving service excellence & ensuring the highest level of performance is delivered to our customers. You … the Managed Security Services meet or exceed customer expectations. We are now looking for a positive and people centric. You will have responsibility for Service Level Management & will be expected to provide focus for contractual SLA management, customer satisfaction & continuous service improvement initiatives. You will be accountable for more »
ServiceDelivery Manager - Birmingham This is a unique, once in a lifetime opportunity. A chance to join a business with visionary directors who have a proven track record of scaling and selling successful IT MSPs. If you you are passionate about redefining the IT services landscape with transformative … Managed Service Solutions that increase productivity and output whilst focusing on an unwavering commitment to customer success then read on. Having already embarked on this exciting journey. A journey that focuses on growth and progression with a huge end goal in mind! They're looking for a passionate ServiceDelivery Manager to drive the delivery of exceptional services and make an impact on their customers' experiences. Your Impact: As the ServiceDelivery Manager you will be at the forefront of their mission to revolutionise the way businesses experience IT services. Your role will be more »
Kidlington, Shipton On Cherwell, Oxfordshire, United Kingdom
Mars Recruitment
IT ServiceDelivery Manager, Oxford, £50k - £65k plus benefits: Are you an experienced IT ServiceDelivery Manager who has experience of leading teams of service desk or helpdesk engineers, applying ITIL best practices & methodology? If so, this exciting role could be the perfect next step … in your career. The role: This IT ServiceDelivery Manager role blends together service desk management, the delivery of IT as a service into the business and the implementation of ITIL best practices and methodology. You will provide leadership to the service desk, conducting … over 1000 users across the UK, you will be based at their head office on the outskirts of Oxford. About you: The successful IT ServiceDelivery Manager should be someone who has progressed from a technical role into a team leading or service management role. You’ll more »
IT ServiceDelivery Manager, Oxford, £50k - £65k plus benefits: Are you an experienced IT ServiceDelivery Manager who has experience of leading teams of service desk or helpdesk engineers, applying ITIL best practices & methodology? If so, this exciting role could be the perfect next step … in your career. The role: This IT ServiceDelivery Manager role blends together service desk management, the delivery of IT as a service into the business and the implementation of ITIL best practices and methodology. You will provide leadership to the service desk, conducting … users across the UK, you will be based at their head office set in the stunning Oxfordshire Countryside. About you: The successful IT ServiceDelivery Manager should be someone who has progressed from a technical role into a team leading or service management role. You’ll be more »
Chorley, England, United Kingdom Hybrid / WFH Options
ESG
SERVICEDELIVERY MANAGER Salary Range - £40,000 - £45,000 We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud … will be essential. POSITION RESPONSIBILITIES To, establish, develop and maintain excellent stakeholder relationships with your allocated clients & the wider ESG team. Manage the primary ServiceDelivery relationship with the your clients. Point of contact, liaison for all operational services from ESG to its clients, focusing on the day … to day operational issues associated with the delivery of current and planned services. As a servicedelivery manager at ESG we want you to be the Primary escalation point for servicedelivery issues, with the ability to triage and escalate as required. Lead and own more »
ServiceDelivery Manager - Waste/Recycling ( Progression) £35'000-£45'000 + Fantastic benefits inc. Bonus + Company Car + 31 days holiday + 8% Pension + Progression Birmingham Are you a ServiceDelivery Manager from a Waste/Recycling or Logistics background looking for the … alongside actively encouraging collaboration within the teams to shape a greener world for future generations. On offer is a fantastic opportunity for an experienced ServiceDelivery Manager to join a busy site in Birmingham, in a fast paced and varied role, where you will manage the day to … day operations of a busy team of drivers and administrators. You will motivate and drive the team forwards to deliver an optimum service to loyal customers whilst working to tight deadlines. The ideal candidate will be experienced in ServiceDelivery Management and be from a waste/ more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Senior ServiceDelivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage servicedelivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the ServiceDelivery Manager will: • Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals • Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures • Ensure client’s contracted deliverables from Natilik’s service offering are provided within specific service level agreements • Act as an escalation point to ensure that more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Senior ServiceDelivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage servicedelivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the ServiceDelivery Manager will: • Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals • Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures • Ensure client’s contracted deliverables from Natilik’s service offering are provided within specific service level agreements • Act as an escalation point to ensure that more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Senior ServiceDelivery Manager - £60,000-£75,000 Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage servicedelivery to multiple clients and collaborate … client are in fast-growth mode and a massive part of that is their evolving Microsoft practice. On a day to day basis, the ServiceDelivery Manager will: • Work closely with our Account Directors forming virtual client teams to manage our client’s account, ensuring on-time client … renewals • Produce, manage and maintain the client’s service operations manual, outlining key contact points, SLAs, escalation paths, and bespoke operational procedures • Ensure client’s contracted deliverables from Natilik’s service offering are provided within specific service level agreements • Act as an escalation point to ensure that more »
This opportunity will suit an individual with experience of providing excellent client service, who is looking to take the next step in their career. You will be provided with training and development opportunities in all aspects of the ServiceDelivery Coordinator (SDC) role and will be supported … by members of the ServiceDelivery team, within the wider Operations department. You will have an opportunity to gain exposure to the IT Services industry, working with leading international brands across multiple industry sectors. As ServiceDelivery Coordinator (SDC) you will be responsible for supporting the … smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to ServiceDelivery Manager (SDM). The SDC is responsible more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Littlefish
love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a ServiceDelivery Manager to come and join our growing ServiceDelivery team. Asthe ServiceDelivery Manager, you will report to … the Head of ServiceDelivery and be responsible for the management and delivery of all contracted services for a major new customer. The ServiceDelivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with the customer, whilst improving … quality and overall customer satisfaction. What are we looking for in the successful candidate? A proven track record in Service Management Demonstratable experience working within an ITIL framework Knowledge in Service Design and Service Transition Knowledge of outsourcing models through different generations e.g. Service Management vs. more »
We at Qualient looking for a seasoned ServiceDelivery Director with 20 +Years experience and a focus on Oracle projects delivery, I bring extensive experience collaborating with leading service-based companies to drive successful project outcomes. With a proven track record of managing and delivering complex … Oracle solutions, I excel in overseeing end-to-end servicedelivery processes, ensuring alignment with client requirements and business objectives. My expertise lies in fostering strong client relationships, optimizing servicedelivery methodologies, and implementing best practices to achieve exceptional results. Leveraging my strategic vision and hands … value-driven solutions in dynamic environments. Job Description : The role is based in the UK with responsibility for the UKI & Europe region – need Oracle delivery expert Responsibilities: Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects Setting more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent ServiceDelivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search of … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the ServiceDelivery Team, youll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and solutions … to clients across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as the more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent ServiceDelivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search of … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the ServiceDelivery Team, you’ll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and … solutions to clients across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as more »
month Fixed Term Contract (Maternity Cover) with the potential to go permanent ServiceDelivery Manager - Cyber Security Consultancy Our client is a pure-play cyber security consultancy that is going through a period of significant growth due to a recent M&A. We are now in search of … change with boundless optimism and excitement. We're talking about passionate, high-performing individuals who revel in thinking outside the box to join the ServiceDelivery Team, you’ll play a crucial role in facilitating the delivery of a diverse array of cutting-edge cybersecurity services and … solutions to clients across various industries. In this pivotal role, you'll lead the coordination of activities, conduct thorough service reviews, and collaborate closely with clients and consultants. As a key liaison between consultants and clients, you'll ensure seamless customer support, meeting and exceeding KPIs while serving as more »
ServiceDelivery Team Leader Birmingham About Engineius Engineius goal is simple: to make vehicle movement easy. We are on our way to creating the leading end to end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ … are very proud to be a Multi-Award winning company. So put your seat belt on, and apply today to join the Engineius Journey. ServiceDelivery Team Leader - What We Are Looking For: We are looking for an ambitious, experienced and goals-orientated Team Leader to join our … ServiceDelivery Team in Birmingham. You will be part of the management team responsible for overseeing our internal operations to ensure we deliver a market leading service to our customers and suppliers. Guided by the Operations Manager, you will lead, manage and motivate a team of office more »
We have an opportunity available for a Senior ServiceDelivery Manager to join us based across four South London sites (Richmond & Wandsworth). You will join us on a part time (30 hours per week) or full-time (37.5 hours a week), 12 month fixed tern contract basis … and recovery. ORGANISATIONAL VALUES: Everything we do links to the following core values: Caring Respectful Continuously improving Welcoming About the role: As our Senior ServiceDelivery Manager, you will effectively lead the London management team in accordance with Servol policy & procedure and contractual requirements. You will ensure that … support they need delivered in the way that is most effective for them and at the right time. If you are currently an expereinced Service Manager who is looking for that next challenge, this could be the role for you! Key responsibilities of our Senior ServiceDeliverymore »