3 of 3 Service Delivery Jobs in Bath

1st Line Service Desk Analyst Location : Bath | Hybrid Salary : up to 30,000 per Annum A 1st Line Service Desk Analyst is required to join a leading UK professional services and technology-driven organisation, supporting a large internal user base across multiple offices. The company is known for its commitment to service excellence, operational reliability, and continuous … fast-paced, customer-focused technical support roles. You will act as the first point of contact for all IT-related issues, providing triage, troubleshooting, and resolution of incidents and service requests within agreed SLAs. The role involves ticket ownership, effective escalation, clear communication, and completing core Service Desk processes including onboarding tasks, hardware builds, and routine system checks. … Travel to regional offices will be required as part of a structured rota covering core hours and occasional out-of-hours support. Skills: Strong customer service and communication skills Solid 1st line troubleshooting and diagnostic ability Experience working with ITSM/ticketing tools and SLA environments Basic hardware/software support knowledge (laptops, mobiles, builds) Ability to document issues More ❯

have the opportunity to excel professionally and make a significant contribution to the advancement of high-performance computing and AI infrastructure. Key Responsibilities As a member of the services delivery team, you will collaborate with consultants and client stakeholders to design and implement sophisticated HPC/AI cluster and network architectures. You will oversee the deployment of high-performance More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯