Service Desk Manager - GBP 45000
Coventry, West Midlands, United Kingdom
In Technology Group Limited
As a Service Desk Manager, you will play a pivotal role in leading our London-based team of technical service desk engineers. Reporting to the Head of Managed Services, you will collaborate closely with our service desk leaders to ensure the seamless delivery of our global … track record of leading teams to deliver exceptional customer service. Responsibilities: Team Leadership: * Lead, motivate, and empower the team to deliver best-in-class service aligned with ITIL best practices. * Coach, mentor, and manage the team's development, performance, and well-being. * Foster a customer-obsessed culture and maintain … the team. * Assess the team's capabilities and identify areas for improvement. * Collaborate with other teams to ensure cross-functional collaboration. * Advocate for the service desk as a core business asset to senior management. Operations and Service Delivery: * Evaluate and refine service desk KPIs and ticket more »
Employment Type: Permanent
Salary: £40,000
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