4 of 4 Service Delivery Jobs in Dorset

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business … monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service ...

Service Delivery Manager Bournemouth Salary up to £40,000 We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLAs Escalate issues as appropriate in accordance ...

including supplier reviews and replacement activity where required. · Supporting the implementation of supplier or process changes across the business. · Managing supplier relationships to improve service, delivery, commercial value, and overall performance. · Implementing supplier performance frameworks, including KPIs, SLAs, and structured supplier reviews, alongside proactive supplier risk management. · Using … working with a wide range of personalities and capable of positively influencing stakeholders at all levels. The successful candidate will be comfortable balancing operational delivery with strategic thinking and able to communicate clearly around procurement objectives, priorities, and decision-making. To be successful in this role, you will ideally ...