24 of 24 Service Delivery Jobs in Kent

/3rd Line Team Leader Up to £50,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you an experienced IT Team Leader with a strong 3rd line technical background? Do you have proven leadership experience within IT support or service delivery, ideally in an MSP environment? Would you like to work somewhere that values collaboration, quality service, and continual improvement? If so, this could be an excellent opportunity. The Role As 2nd/3rd Line Team Leader, you will lead a skilled team of engineers, balancing hands-on technical ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/… Must be able to talk/communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable ...

looking for a IT Project Deliver Manager for a well-established IT Company. The role is based in Stansted, Essex. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with … client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping ...

details Location: Birmingham, London, Manchester Capability: Advisory Experience Level: Senior Manager Type: Full Time Service Line: Corp Svs& People Contract type: Permanent Job Description T he Team Technology is one of the KPMG's priority investment areas – Connected Technology services the whole of the KPMG client-side business portfolio … through delivery of core technology, transformational processes and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations. ...

Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Rate: Circa £500/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact … banking industry? Our client is seeking a Technical Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About ...

experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight … churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after … part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. Youll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently. Your ...

implementation journey from kick-off to configuration to deployment. This position will play a pivotal role in helping MindBridge drive the successful delivery of new solutions to our customers every day. Your key business partners include the sales and account management team, who play an important role … been part of or led change management or transformation efforts in the past. Your Responsibilities Implementation success ownership: Own the end-to-end implementation delivery for customers from kick-off to deployment, including workshop designs, analysis deep-dives and key deliverables. Work with global teams regularly and handle multiple ...

Title: IT Operations Analyst Function: CIO, Cloud & Service Delivery Contract Type: 12 Month Secondment Salary: From £27700 + excellent benefits Location: Edinburgh Closing Date: 31 December 2025 The role involves monitoring our core business services through industry leading toolsets and the ongoing development of these to ensure that … service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain available to our customers and colleagues. You will be a part of a dedicated team ...

Overview: As the EMEA Technical Support Supervisor, you will lead and empower a team of Technical Support Engineers, ensuring consistent, high-quality service delivery across the region. This role goes beyond traditional coordination, serving as the operational backbone of the EMEA support function. You will oversee … customer priorities. Drive ongoing personal and technical development across the team to build capability and resilience. Demonstrate leadership by supporting technical development, participating in Service Request (SR) management when required, and maintaining strong familiarity with business system processes. Operational Excellence & Customer Experience Maintain high levels of customer satisfaction through ...

Marketing Leadership (40%) Develop marketing strategy aligned with commercial objectives and business growth targets Lead market analysis and competitive intelligence to identify opportunities for service differentiation and market expansion Establish marketing performance frameworks and ROI measurements to demonstrate marketing contribution to revenue pipeline Create lead generation strategy to address … business acquisition targets Establish lead qualification criteria and processes in collaboration with sales team Develop account-based marketing strategies for key prospect sectors Establish service-level agreements between marketing and sales teams for lead quality and conversion optimisation Leadership (20%) Provide strategic direction and leadership to Marketing team Develop ...

performance bonus + EO profit share 9:00–5:00 Mon–Fri Join a forward-thinking technology services firm where customer service is at the heart of everything we do. As an IT Support Engineer, you’ll be the first point of contact for incoming service requests, delivering … just a passion for tech and a willingness to learn. Full training and development are provided from day one. Responsibilities include: Handling incoming client service requests with professionalism and care Diagnosing and resolving technical issues across varied systems Supporting clients in maintaining strong technology and security standards Collaborating with ...

client satisfaction. Promote a positive corporate image of Info-Tech by ensuring that appropriate and specified standards are maintained in all sales, support, and service delivery activities. Accurately forecast annual, quarterly, and monthly revenues. Maintain high levels of engagement and ability to drive a collaborative and supportive team ...

product roadmap. Design solutions and demonstrate the platform's value to technical and non-technical clients. Anticipate merchant needs, transitioning from reactive to proactive service delivery. Manage on-site engagements, conduct technical health reviews, and support critical launches. Qualifications: Experience in Account Management, Solutions Engineering, or Technical Support, with ...

threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco ...

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. … agenda. The post-holder will work closely with the Senior Management Team and operational staff to ensure data-driven insights underpin operational planning and service delivery. Key Responsibilities Data Analysis & Reporting Collect, collate, and validate operational and performance data from multiple sources. Analyse data trends to identify risks, opportunities ...

highly skilled and motivated Technical Lead Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Polices commitment … innovation and public service, you will play a pivotal role in designing, developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will lead the technical implementation of our Centre of Excellence (CoE), establish governance frameworks, and ensure the secure and scalable ...

locations throughout London or where clients are based. Overview We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently … securely. Key Responsibilities Provide remote and on-site IT support to clients, resolving technical issues promptly. Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Support Microsoft 365, email configurations, and cloud-based services. Troubleshoot network connectivity, firewalls ...

highly skilled and motivated Senior Software Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Polices commitment … innovation and public service, you will play a pivotal role in developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will support the technical implementation of our Centre of Excellence (CoE), and ensure the secure and scalable deployment of automation workflows. ...

future business needs. Youll be responsible for shaping technology strategy, overseeing budgets, and leading multi-disciplinary teams across a mix of waterfall and agile delivery environments. Key Responsibilities Lead the development and execution of the organisations technology strategy and roadmap. Manage budgets, ensuring spend is optimised and aligned … strategic objectives. Provide inspirational leadership to technology teams, fostering a high-performance and collaborative culture. Oversee delivery of complex programmes using both waterfall and agile methodologies. Drive transformational change across systems, processes, and ways of working. Partner with senior leadership to ensure technology supports organisational priorities and long-term ...

business needs. You’ll be responsible for shaping technology strategy, overseeing budgets, and leading multi-disciplinary teams across a mix of waterfall and agile delivery environments. Key Responsibilities Lead the development and execution of the organisation’s technology strategy and roadmap. Manage budgets, ensuring spend is optimised and aligned … strategic objectives. Provide inspirational leadership to technology teams, fostering a high-performance and collaborative culture. Oversee delivery of complex programmes using both waterfall and agile methodologies. Drive transformational change across systems, processes, and ways of working. Partner with senior leadership to ensure technology supports organisational priorities and long-term ...

Division is undergoing an exciting transformation. We’ve recently upgraded from Idox Uniform to a modern, cloud-based platform – Idox Cloud – to enhance our service delivery. However, the new system offers limited built-in reporting capabilities, and we need a skilled Data Analyst to help us unlock its full … reports and interactive dashboards in Power BI, including KPI reporting. Extract, clean, and analyse datasets to uncover trends, patterns, and actionable insights. Collaborate with service managers to provide data-driven recommendations that improve decision-making and operational efficiency. Champion a data-driven culture, ensuring accurate and meaningful reporting across ...