16 of 16 Service Delivery Jobs in Kent

of IT Head of Information Technology/Head of Information Systems – IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k – £110k +Bonus +Benefits (Negotiable on experience). Head of … for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national … to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM More ❯

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth … support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where … on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a More ❯

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth … support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where … on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a More ❯

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to the … cargo terminal having come online in 2019 and exciting infrastructure developments in the pipeline, the initial focus will be on strengthening the perishable offering and specialising in a unique service offering. From time to time, you will also be asked to contribute to other business pillars: Ferry, Cargo, Cruise, Property, and Marina (the 5 pillars), and departments ranging from More ❯

manage demand for essential suppliers. Want to be a part of it? What will you be doing? You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLAs. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance. You … for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

opportunities Build and maintain strong client, supplier, and partner relationships Lead, mentor, and develop the commercial team, fostering a high-performance culture Collaborate with Sales, Marketing, Operations, Technical, and Service Delivery teams to deliver client solutions Provide commercial insight and reporting to the board, influencing strategic decisions Contracts and Commercial Manager Benefits: Competitive salary of £70,000 Expenses More ❯

opportunities Build and maintain strong client, supplier, and partner relationships Lead, mentor, and develop the commercial team, fostering a high-performance culture Collaborate with Sales, Marketing, Operations, Technical, and Service Delivery teams to deliver client solutions Provide commercial insight and reporting to the board, influencing strategic decisions Commercial Manager Benefits: Competitive salary of £55,000-£75,000, depending More ❯

degree sales professional to drive growth by both attracting new customer accounts and expanding an existing portfolio across the UK. The Role: Develop effective partnerships and ensure exceptional service delivery Network in the local market to identify new business opportunities Retain and grow your existing account portfolio Utilize strong negotiation skills to deliver results and achieve sales targets More ❯

admin functions, deliveries, furniture assembly, office relocations, landscaping, and site tidiness. Follow Health & Safety policies, report incidents, and promote safe work practices. Build strong customer relationships and ensure professional service delivery. Work independently, manage time effectively, and participate in flexible/on-call duties. ESSENTIAL REQUIREMENTS: GCSEs (Grade C or above in English & Maths) and IOSH Working Safely certification. More ❯

admin functions, deliveries, furniture assembly, office relocations, landscaping, and site tidiness. Follow Health & Safety policies, report incidents, and promote safe work practices. Build strong customer relationships and ensure professional service delivery. Work independently, manage time effectively, and participate in flexible/on-call duties. ESSENTIAL REQUIREMENTS: GCSEs (Grade C or above in English & Maths) and IOSH Working Safely certification. More ❯

CRM system to track leads, pipeline status, quotations, and opportunities. Monitor conversion rates and forecast sales performance. Account Management & Client Retention Serve as the main liaison for clients; ensure service satisfaction and identify upsell opportunities. Foster long-term relationships to encourage repeat business and referrals. Regulatory Compliance & Technical Oversight Stay abreast of relevant UK standards (e.g., BS 5839 for … fire alarms, SCA guidance for smoke ventilation maintenance) and ensure all proposals and services comply. Collaborate with FDS maintenance engineers to ensure safe and compliant service delivery. Reporting & Analytics Deliver regular reports on revenue, conversion, pipeline status, client satisfaction, and maintenance trends. Provide senior management with actionable insights to steer strategy and growth. Required Skills & Qualifications Experience: Proven track More ❯