1 to 25 of 42 Service Delivery Jobs in Kent

An excellent opportunity has arisen for a Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing structure and frameworks by which the IT department as … a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary … also responsible for measuring and reporting the performance of the Problem Management practice, identifying continual improvement opportunities, and the overall maturity of the practice. As part of the IT Service Management team, the Problem Manager will also be expected to support the other core ITSM practices, such as Incident, Change, Service Transition and Service Request Management. Key More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Social network you want to login/join with: Join Wavenet as a Senior Service Desk Analyst – Based in Sevenoaks Are you ready to take the next step in your IT support career? We’re looking for a Senior Service Desk Analyst to join our dynamic Service Desk team in Sevenoaks . This role plays a key … part in driving both the performance of the team and the quality of service we deliver to our customers. You’ll be at the forefront of handling complex technical issues, supporting junior analysts, and shaping service improvements – all while acting as a key liaison between technical performance and leadership direction. What You’ll Be Doing: Coordinating and assigning … workload across the team, aligning tasks with individual strengths to enhance service delivery. Handling more complex technical tickets and escalations with efficiency and attention to detail. Coaching, mentoring, and developing analysts to consistently deliver outstanding customer service. Supporting the Team Leader/Manager in meeting team objectives and promoting Wavenet’s values and vision. Delivering training, identifying skills gaps More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Service Delivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line More ❯

about what we do. We are seeking a capable individual to provide onsite/on-call support to end-users within the desktop computing environment, ensuring timely and accurate service delivery. IT Skills and Experience Troubleshooting computer OS and peripherals Handling different PC operating systems (Windows 7/8 and 10) Hardware and software installation (familiarity with deployment tools … like SCCM) Basic knowledge of SOE and group policies Printer support MS Office installation and troubleshooting Excellent customer service and interpersonal skills Experience supporting various technologies and services Strong troubleshooting skills across Windows, Apple, and virtual OS Ability to manage time effectively under pressure Personal Attributes Knowledge of infrastructure support Analytical and problem-solving skills Organized and detail-oriented … Excellent communication skills, both oral and written Passionate about quality delivery Ability to work independently and in teams Self-motivated and innovative Appreciation for simple, effective solutions Ability to handle confidential information In-depth knowledge of: Microsoft Office applications PC/Laptop hardware and peripherals, including printers Basic knowledge of: Active Directory Exchange Apple OS SCCM IT Qualifications At More ❯

and technical product manufacturers - playing a vital role in high-value supply chains.This is a senior leadership opportunity for an operational expert with a background in logistics or technical service delivery. The successful candidate will report directly to the Country Manager and take responsibility for driving strategic operational improvements across the UK, aligning internal processes with commercial objectives and … across logistics, transportation, and inventory functions. Identify and implement opportunities for cost reduction, process optimisation, and operational alignment. Develop and maintain KPI reporting frameworks to monitor operational efficiency and service performance. Ensure compliance with service-level agreements, regulatory standards, and internal policies. Take ownership of customer service excellence, managing escalations and driving long-term solutions. Collaborate with … commercial, sales, and customer service teams to translate client expectations into operational execution. Manage and mentor multi-site operational teams, promoting a culture of accountability and high performance. Maintain strong oversight of operational budgets, forecasting, and cost management. Implement and evolve systems (e.g., WMS/TMS) to support data-driven operational decisions. Lead operational readiness for new contracts, projects More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote contract with additional benefits. … To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have … a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated … support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as Incident Manager for P1 incidents. This is a full-time, permanent role … that can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support Service Delivery Managers in managing support services to More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participation in a Duty Manager rota and acting as Incident Manager for P1 incidents. This is a full-time, permanent role that … can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service More ❯

client-facing role is ideal for a proactive and customer-oriented individual who thrives in dynamic environments and enjoys solving technical problems across a variety of industries. As a Service Desk First Line Engineer, you will act as the first point of contact for clients, delivering technical support and troubleshooting assistance via phone, email, and chat. You'll play … a key role in diagnosing and resolving IT issues efficiently while maintaining high standards of service delivery and professionalism. This role requires someone who can manage competing priorities, work to tight deadlines, and consistently deliver an excellent support experience. If you’re looking to grow your technical expertise within a fast-paced consultancy setting, this is a fantastic … the first point of contact for technical support via phone, email, and chat. Troubleshoot and resolve hardware, software, and network issues, escalating when necessary. Log and track incidents and service requests in the ticketing system. Provide remote and on-site support for device setup, configuration, and user account management. Ensure timely resolution of issues in line with SLAs and More ❯

high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption, maintaining stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal … Professional desirable). Significant experience managing major/priority incidents in a fast-paced, ITIL-aligned environment. Familiarity with strategic business operations and risk-based decision making Experience in service delivery and cross-functional team leadership. Involvement in process improvement and governance initiatives. Ability to manage competing priorities and deliver high-quality results quickly. Analytical mindset with strong More ❯

We are now seeking a Technical Operations Manager to join our team at HMP Bronzefield . This role involves developing and proposing changes to enhance service delivery to customers of the SJS, Education, and Healthcare networks. As the Technical Services Manager, you will oversee the local IT team, supporting customers with Information, Communication, and Security Systems, and managing More ❯

Hill office) As an Application Support Analyst, your responsibilities will include: Managing and supporting production business systems and internal users Attending regular meetings with third-party suppliers and internal service reviews Handling Service Requests, Incidents, and Problem Management tasks, resolving issues independently or with team members Utilizing strong SQL knowledge and troubleshooting experience Participating in systems integration projects … Managing application systems Experience with banking or financial systems is beneficial Database administration skills are advantageous Liaising with third-party suppliers Understanding of the full ITIL Service Delivery Lifecycle High energy levels and the ability to drive requests and incidents to resolution #J-18808-Ljbffr More ❯

IT Support Manager - £40,000 - MSP - Gillingham We are recruiting for an IT Support Manager on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery … and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and More ❯

European Information Technology has been in the retail environment for over 15 years and has a vast portfolio of clients we work with. Our aim is to provide a service to customers meeting their IT needs generally, but also including Installation of network infrastructure, Point of Sale rollouts, Maintenance, Chip & PIN deployments, WiFi and IT procurement. About the Role … you are working in accordance with Health & Safety regulations Working on any documentation that may assist with the process to ensure we continue to develop and improve upon our service delivery Answer and redirect all incoming calls and emails as appropriate Update stock system and keep accurate at all times Boxing & labelling of equipment Logging equipment into the … stock management system Moving and managing of stock items Picking and labelling of stock Dispatching stock Loading and unloading of delivery vehicles Counting of stock for stock checks You'll have Picking experience, used to working in warehouse environment Experience working within a technology environment an advantage although full training given Health and safety savvy and able to use More ❯

features. Direct message the job poster from Magnetic Shields Limited Extras: Generous benefits package including: Competitive pay rates Enhanced pension contributions Quarterly staff bonus scheme (non contractual) Death in service cover Competitive holidays Training and development About Us: A family run company, Magnetic Shields Limited (MSL) is the industry leader in the design and manufacture of magnetically shielded products … Europe, USA and Asia. With a manufacturing facility in Staplehurst, Kent fully equipped with the latest technology, we are able to provide our customers with the highest level of service and quality. All of our manufacturing processes, including heat treatment, are integrated in our production plant The successful candidate will be responsible for the running of our quality management … guiding quality team training Actively supporting and contributing to continuous improvement within MSL as a whole Overseeing all quality functions at the Horley Site Essential skills: Proven improvements around service delivery in line with ISO 9001 standards Experience working within a manufacturing and engineering background Proven Quality Managerial experience Experience of managing quality targets and achieving goals Experience More ❯

delivering innovative software that empowers energy and water utilities to engage better with their customers. Function: The Business Consultant will work for the customer, and the Itineris project and service delivery teams and will be responsible for the success of the UMAX solution by ensuring customers’ needs are managed, from a business and market regulations perspective . The More ❯

Social network you want to login/join with: Head of Service Delivery and QA, maidstone col-narrow-left Client: Spectrum IT Recruitment Location: maidstone, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We have an excellent opportunity for an experienced … and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and … enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is a hybrid working role. As More ❯

Social network you want to login/join with: Head of Service Delivery and QA, dartford col-narrow-left Client: Spectrum IT Recruitment Location: dartford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: We have an excellent opportunity for an experienced … and strategic leader to establish and spearhead our clients QA and Service Delivery function. This is a pivotal role responsible for defining and executing the strategy for our QA and Release Management operations. The successful candidate will be instrumental in ensuring the quality and reliability of our client's software releases, fostering a culture of continuous improvement, and … enhancing the overall service delivery capabilities. This role offers a great opportunity to build and shape a critical function within a growing technology company, working closely with senior leadership to drive operational excellence and contribute significantly to the success of the business. Our client's office is based in Brighton, and this is a hybrid working role. As More ❯

Location: Flexible in Kent - Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the frontline … to both public and private sectors. Why this role matters This role exists to unify and elevate the customer experience across Landscape Services and CSG Managing Waste, ensuring excellent service at every touchpoint. It plays a critical part in maintaining a customer-first mindset, driving operational improvements, and supporting digital transformation. As a senior leader, the Head of Customer … What you’ll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service delivery, operational, and strategic decisions. Lead, coach, and inspire teams to deliver consistent, high-quality customer interactions. Engage with frontline staff through regular early morning floor talks and More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the frontline … What you’ll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service delivery, operational, and strategic decisions. Lead, coach, and inspire teams to deliver consistent, high-quality customer interactions. Engage with frontline staff through regular early morning floor talks and … site visits to gather insights and improve service. Drive adoption of digital toolsto streamline processes and enhance customer engagement. Monitor service performance using SLAs, KPIs, and customer feedback to identify and action improvements. Support customer retention and growth, working with commercial teams to follow up on quotes and track conversions. Promote a customer-centric culture, contributing to staff training More ❯

Location: Flexible in Kent -Hybrid Salary/package: £50,000 per annum Contract type: Permanent Hours: Full time Lead the charge in transforming customer experience across two essential community service divisions, where operational excellence meets meaningful impact. As Head of Customer Experience, you'll embed a customer-first culture, drive innovation, and elevate service standards from the frontline … What you’ll be doing Develop and lead a unified customer experience strategy across both Landscape Services and CSG Managing Waste. Champion the voice of the customer in all service delivery, operational, and strategic decisions. Lead, coach, and inspire teams to deliver consistent, high-quality customer interactions. Engage with frontline staff through regular early morning floor talks and … site visits to gather insights and improve service. Drive adoption of digital toolsto streamline processes and enhance customer engagement. Monitor service performance using SLAs, KPIs, and customer feedback to identify and action improvements. Support customer retention and growth, working with commercial teams to follow up on quotes and track conversions. Promote a customer-centric culture, contributing to staff training More ❯

Department: KCC Contract, Operations, Ready Homes Reporting to: KCC Registered Service Manager Location: Kent (Home-based with daily travel) Contract Type: Permanent Hours of Work: 40 hours per week (Monday - Friday, 8:30 AM - 5:00 PM) Salary: £37,279.00 - £52,302.00 per annum About the Role We're looking for a dedicated and experienced KCC Support Worker Team … Manager to oversee our Kent Support Team. Reporting to the KCC Registered Service Manager, you'll be instrumental in providing high-quality support and positive outcomes for young people leaving care, including unaccompanied asylum-seeking young people. This crucial role involves guiding them through their transition into adulthood and independent living, ensuring they receive the best advice and guidance … prioritize your diary to ensure monthly 1-to-1s and performance reviews are completed. Monitor care plans, workforce plans, and conduct regular audits. Report regularly to the KCC Registered Service Manager and/or the Senior Management Team as required. Manage your time effectively to meet business demands, overseeing a team of support workers across Kent to ensure productivity. More ❯