1 to 25 of 41 Service Delivery Jobs in Kent

long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we're looking for a Senior/Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. … enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior/Lead Service Delivery Manager, you'll be the strategic heartbeat of our AMS customer relationships. You'll ensure services are delivered flawlessly against SLAs, while ...

long-term partnerships that genuinely make a difference. As we continue to strengthen our AMS capability, we're looking for a Senior/Lead Service Delivery Manager to take ownership of service excellence across our customer portfolio and help shape the future of our managed services offering. … enjoys working with senior stakeholders, and wants to lead from the front helping mentor and develop lesser experienced SDMs. As our Senior/Lead Service Delivery Manager, you'll be the strategic heartbeat of our AMS customer relationships. You'll ensure services are delivered flawlessly against SLAs, while ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise … control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception ...

Technology/Head of Information Systems – IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid (3/2). £100k - £120k +Bonus … Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ...

Technology/Head of Information Systems – IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; Business Intelligence, ITIL. Permanent, East Kent/Hybrid (3/2). £100k - £120k +Bonus … Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Oversight of core business systems including enterprise-wide ...

About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint's ITAM programme services. You will manage delivery teams … programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed ...

About the Role: Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint's ITAM programme services. You will manage delivery teams … programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods. We are committed ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … communicating effectively with stakeholders. • Serve as a Technical Point of Contact: Support key clients as a trusted technical advisor, ensuring high levels of service delivery and issue resolution. • Contribute to Continuous Improvement: Identify technical gaps and propose enhancements in processes, tooling, or client configurations. • Champion Documentation Standards ...

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … communicating effectively with stakeholders. • Serve as a Technical Point of Contact: Support key clients as a trusted technical advisor, ensuring high levels of service delivery and issue resolution. • Contribute to Continuous Improvement: Identify technical gaps and propose enhancements in processes, tooling, or client configurations. • Champion Documentation Standards ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...

Role: Delivery Lead Location: Remote Type: 06 Months Contract – Inside IR35 Max Rate: 500-550 GBP Per day SC clearance is MUST An experienced delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software … service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure, AWS, GCP) and modern delivery models to ensure secure, scalable, and citizen-focused solutions. Expert in driving cross-functional collaboration, aligning IT strategies with policy outcomes, and promoting ...

Role: Delivery Lead Location: Remote(United Kingdom) Clearance level: Transferrable SC Clearance Duration:6 months contract role We are looking for a strategic Operations Delivery Lead to manage high-impact digital and cloud-based initiatives. In this role, you will drive the end-to-end delivery … will bridge the gap between technical execution and organizational strategy to deliver measurable results. This role requires a strategic leader capable of aligning IT delivery with policy outcomes while managing high-performing DevOps and engineering teams. Key Responsibilities Programme Leadership: Drive the strategy and roadmap for cloud-native DevOps ...

looking for a IT Project Deliver Manager for a well-established IT Company. The role is based in Stansted, Essex. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with … client’s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping ...

Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Rate: Circa £500/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact … banking industry? Our client is seeking a Technical Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

strategic solutions that marry cloud engineering, security posture, and operational scalability for enterprise and public sector clients. This individual will collaborate across pre-sales, service delivery, security operations, and customer success teams, helping shape architecture roadmaps, improve security maturity and ensure successful implementation of complex hybrid cloud … security solutions. Solution Architect – Key Responsibilities Lead the design and delivery of hybrid cloud and Azure-based solutions. Translate customer requirements into secure, scalable technical architecture. Embed MDR and cyber resilience into solutions, working closely with SOC/security teams. Provide architectural guidance across pre-sales, delivery ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after … part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. Youll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently. Your ...

without visa sponsorship Must haves: 3 years + commercial experience as a Product Owner Hands-on experience in user-focused product or service delivery A deep understanding of agile methodologies and their practical application Confidence working with both business and technical teams to align requirements and delivery … competing priorities and make business-driven decisions Flexibility to contribute across multiple agile roles, supporting a balanced team approach Leadership capability and influence within delivery teams and with stakeholders A commitment to personal and professional growth, ideally with relevant agile certifications such as PSPO or PSM About the Role ...

without visa sponsorship Must haves: 3 years + commercial experience as a Product Owner Hands-on experience in user-focused product or service delivery A deep understanding of agile methodologies and their practical application Confidence working with both business and technical teams to align requirements and delivery … competing priorities and make business-driven decisions Flexibility to contribute across multiple agile roles, supporting a balanced team approach Leadership capability and influence within delivery teams and with stakeholders A commitment to personal and professional growth, ideally with relevant agile certifications such as PSPO or PSM About the Role ...

environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients … apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues ...

000+ users, 20+ sites). 3+ years' team leadership experience, including managing complex workloads and delivering large-scale projects. A strong background in service delivery, including managing relationships with third-party suppliers. Up-to-date understanding of data protection, information security, and information governance. Exceptional interpersonal and customer … application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning. Proficiency with Microsoft Office, service desk management systems, and analytical tools — including SQL scripting. What You'll Do Lead, mentor, and manage a team of clinical application specialists, providing ...

working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Eligible for SC Clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with ...