14 of 14 Service Delivery Jobs in Kent

of IT equipment and tools and be able to use their own initiative to find the best resolution or diagnosis. You will be responsible for delivering the best possible service to our colleagues ensuring that the technology systems they use operate to the highest levels possible in terms of reliability and performance. You will do this by providing outstanding … service delivery and responding to ever-changing priorities and demands from across the business. Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL … and due diligence. Providing first lines of technology support to the business user community. Working closely with all areas of the Technology team to identify and resolve problems affecting service delivery. Resolving problems where feasible and/or owning the problem resolution (liaising with third parties as appropriate) until solution, ensuring that the business users are regularly informed of More ❯

LGSR verification audits, 22,000 on site quality control audits and other related compliance audit services per annum to both domestic and commercial residential properties, as part of a service provision for registered social landlords. These audits and other related compliance services to meet our client’s specific requirements include: Desktop Validation and Verification of Landlord’s Gas Safety … Records (LGSR). Planning inspectors work Domestic Landlord’s Gas Safety Record (LGSR) and appliance service post completion audit Domestic LGSR appliance service in progress audit Domestic boiler replacement or new heating installation post completion audit Communal heating servicing post completion audit Communal heating servicing in progress audit Renewable technology or other fuel post service audit New … build or development heating installation post inspection audit Validation and verification of service provider claims The primary purpose of this role is to manage and continuously provide input ensuring the delivery and improvement of all duties associated with the above to ensure they are completed to a high standard in a timely fashion to meet and exceed our More ❯

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

Role: Senior IT Field Delivery Engineer Location: Maidstone Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service … application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI More ❯

benefits, employee ownership profit sharing and free parking. You will be consulting with 10-20 corporate companies with a diverse range of complexity and manage the development, production and delivery of data sets providing specific services to financial organisations. Main Duties for the Data Analyst : Ensure high levels of personal professionalism and responsibility with a total regard for data … security Establish strong and effective relationships with clients and maintain excellent service delivery by gathering, collating and analysing data Design, specify, build, communicate, develop and propose Excel data sets in collaboration with colleagues and clients Build an understanding of the market landscape including competitor information, customer/market data, technological developments, regulatory changes and political pressures Utilise market … the role is office based Benefits: Annual discretionary bonus scheme up to 5% of basic salary 26 days’ holiday + Bank Holidays. Basic holiday allowance increases with length of service to a maximum of 33 days after 10 years. Option to buy up to an additional 10 days as part of holiday buy/sell scheme BUPA Income protection More ❯

Team in preparing professional and successful submissions, presentations, and bids to prospective clients. Cross-Functional Collaboration: Work closely with the Tender & Bid, marketing, and technical teams to ensure cohesive service delivery and brand alignment. Pipeline Management: Utilise Pipedrive CRM to meticulously manage the departmental sales pipeline, ensuring timely updates, accurate forecasting, and adherence to key performance indicators (KPIs More ❯

Are you an Excel whizz? Do you have a passion for data? Are you looking for a role where you can help shape service delivery and optimise processes? My client, a unique financial services organisation based in Kings Hill, are looking for an ambitious, engaging, and diligent Data Analyst to join their small Customer and Operations Insight team. More ❯

Are you an Excel whizz? Do you have a passion for data? Are you looking for a role where you can help shape service delivery and optimise processes? My client, a unique financial services organisation based in Kings Hill, are looking for an ambitious, engaging, and diligent Data Analyst to join their small Customer and Operations Insight team. More ❯

comprehensive technical support to both internal and external customers. Leadership & Teamwork Lead by example and take a hands-on operational approach. Contribute ideas and solutions to improve the teams service delivery. Have a solution lead approach. Support other members of the technical team regarding issues as they arise. Communication Communicate with other relevant departments within Ardo UK and within More ❯

solutions for today but for tomorrow, too. They’re always thinking ahead of the technology curve, so our customers feel confident that when they work with them. As the Service Support Lead, you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed … ensuring SLA targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building strong customer relationships and identifying sales leads are integral to this role. Your exceptional organization, customer service, and communication skills will support the service desk … team in delivering outstanding support to end-users. You will maintain contractual service desk requirements, respond to calls and tickets within SLA, and provide regular updates to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities They’re Looking For: A dynamic Service Support Lead with the More ❯

Location: Hybrid Hours: 37.5 hours per week Pay: £21.60 per hour We are looking for a detail-oriented Customer Service Manager to oversee and manage customer service operations within our IT & Consultancy services company. This role focuses on effective management of customer enquiries and smooth coordination with our technical team to ensure excellent service delivery. Key Responsibilities … enquiries using CRM or ticketing systems Coordinate closely with the technical team to ensure accurate communication and seamless issue resolution Identify trends or recurring issues and contribute to continuous service improvement efforts Ensure adherence to company service standards and policies in all customer interactions Qualifications: Minimum of a degree in Management, Project Management, or a related field Proven … experience in customer service with an emphasis on operational management Strong organizational skills and attention to detail Excellent communication skills with the ability to convey technical information clearly to non-technical clients Ability to prioritize and manage multiple enquiries efficiently Self-motivated and comfortable working in a hybrid environment A problem-solving mindset and customer-focused approach Benefits: Competitive More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … daily administration of Cisco Call Manager platforms. Collaborate effectively with cross-functional teams via MS Teams, phone, and in person. Adhere strictly to best practices and ensure high-quality service delivery. Draft Local Working Instructions and provide quality assurance for third-party installations and upgrades. Support legacy TDM systems, including jumpering. Must be flexible to travel to customer sites … Wokingham, Warwick, Reading) with a company vehicle provided. Strong organisational skills are essential for managing Service Request Forms, issuing network instructions, coordinating teams, and ensuring compliance with testing procedures and regulatory standards. What youll bring? Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred. Practical and theoretical expertise More ❯

Diagnose, repair, and implement fixes for AV systems in line with high-quality standards. Accurately record project details and updates. Suggest improvements in products, techniques, and processes to enhance service delivery. Maintain professional communication with customers, addressing issues knowledgeably and courteously. Collaborate with project managers and report to the operations team. Key Skills and Requirements: Strong technical knowledge and … an employment business for this vacancy. We thank all applicants who respond, but only those shortlisted will be contacted. Keywords: AV Installation Engineer/Audio Visual Engineer/Field Service Engineer/Digital Signage Engineer/LED Display Technician/Video Wall Installer/Electrical Installation Engineer/Multimedia Systems Engineer/IT/Network Cabling Engineer/Technical More ❯