16 of 16 Service Delivery Jobs in Kent

Head of IT Service Delivery About the Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of … suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change … and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million , ensuring effective forecasting, cost control, and value for money. Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs. Drive innovation and operational efficiencies through technology, automation, and process optimisation. Ensure policies, standards, and security requirements are More ❯

of IT Head of Information Technology/Head of Information Systems – IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k – £110k +Bonus +Benefits (Negotiable on experience). Head of … for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national … to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM More ❯

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth … support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where … on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a More ❯

1st Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth … support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where … on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. Maintain a strong working knowledge of Microsoft technologies and infrastructure. Champion Service Excellence Identify and implement process improvements across the service desk. Contribute to documentation and promote best practice across the team. Keep SLAs and KPIs on track, with a More ❯

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT Must be able to talk/… communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to the … cargo terminal having come online in 2019 and exciting infrastructure developments in the pipeline, the initial focus will be on strengthening the perishable offering and specialising in a unique service offering. From time to time, you will also be asked to contribute to other business pillars: Ferry, Cargo, Cruise, Property, and Marina (the 5 pillars), and departments ranging from More ❯

manage demand for essential suppliers. Want to be a part of it? What will you be doing? You'll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLAs. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance. You … for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

firewall management, access control, segmentation, and threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco certification at CCNP or More ❯

firewall management, access control, segmentation, and threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco certification at CCNP or More ❯

firewall management, access control, segmentation, and threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco certification at CCNP or More ❯

firewall management, access control, segmentation, and threat mitigation. Monitor and troubleshoot network performance using industry-standard tools. Collaborate with server, storage, and infrastructure teams to support end-to-end service delivery. Produce and maintain detailed technical documentation, diagrams, and runbooks. Participate in on-call rotations and provide escalation support as required. Essential Skills & Experience Cisco certification at CCNP or More ❯

About Us DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of … support the organisations continuous improvement agenda. The post-holder will work closely with the Senior Management Team and operational staff to ensure data-driven insights underpin operational planning and service delivery. Key Responsibilities Data Analysis & Reporting Collect, collate, and validate operational and performance data from multiple sources. Analyse data trends to identify risks, opportunities, and areas for improvement. Produce … teams to meet Home Office, efficiency, and quality targets. Identify deviations from performance targets and recommend corrective actions. Support operational teams in using performance data to improve efficiency and service delivery. Governance & Compliance Ensure data integrity and compliance with GDPR, Caldicott principles, and internal policies. Support internal audits, inspections, and performance reviews. Maintain accurate records and documentation of analyses More ❯

Time, Permanent We are seeking a highly skilled and motivated Technical Lead Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Polices commitment to innovation and public … service, you will play a pivotal role in designing, developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will lead the technical implementation of our Centre of Excellence (CoE), establish governance frameworks, and ensure the secure and scalable deployment of automation workflows. Working closely with product owners, architects, and delivery … track record of at least 3 years of automation, including governance and security, and a collaborative mindset to help us deliver impactful, user-centred solutions that improve efficiency and service delivery. In your application, please evidence the following key skills and experience: Expert-level knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) Strong understanding of More ❯

Time, Permanent We are seeking a highly skilled and motivated Senior Software Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Polices commitment to innovation and public … service, you will play a pivotal role in developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will support the technical implementation of our Centre of Excellence (CoE), and ensure the secure and scalable deployment of automation workflows. Working closely with other developers, product owners, architects, and delivery partners. Were … expertise in the Power Platform, a strong understanding of automation governance and security, and a collaborative mindset to help us deliver impactful, user-centred solutions that improve efficiency and service delivery. Essential Skills & Experience: Strong experience in Microsoft Power Platform (Power Apps, Power Automate, Dataverse) Proficiency in .NET development (C#, ASP.NET, Entity Framework) Understanding of JSON Solid understanding of More ❯