16 of 16 Service Delivery Jobs in Kent

Service Delivery Manager We are looking for a strong Service Delivery Manager (SDM) who will be responsible for delivering Technology services to internal business units; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role … in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service … always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point of escalation. … This is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. Produce and present … clear service reports, including monthly service reviews and incident summaries. Build strong relationships with internal stakeholders and external suppliers. Support project transitions, making sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management (end-to-end More ❯

Head of IT Head of Information Technology/Head of Information Systems – IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k – £110k +Bonus +Benefits (Negotiable of experience). Head of IT … strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national … to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM More ❯

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead, motivate … and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and workload … Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of escalation for complex service or installation issues. Ensure accurate and timely communication with customers, suppliers, and internal stakeholders. Identify opportunities for process improvement and implement best practices. Implement and maintain robust processes to More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to the … cargo terminal having come online in 2019 and exciting infrastructure developments in the pipeline, the initial focus will be on strengthening the perishable offering and specialising in a unique service offering. From time to time, you will also be asked to contribute to other business pillars: Ferry, Cargo, Cruise, Property, and Marina (the 5 pillars), and departments ranging from More ❯

Role: IT Field Delivery Engineer Location: Maidstone Contract Type: Permanent Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service … application related incidents to customer/manufacturer procedures and specifications where required. Complete IMAC projects to customer procedures and specifications where required. Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required. Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed. Achieve the KPI More ❯

technical expertise across a wide range of platforms including Cisco Call Manager, Cisco Voice, Meraki SD-WAN, MPLS, LAN/WAN. You’ll work closely with stakeholders, vendors, and service providers, ensuring network performance, stability, and continuous improvement across the business. Key Responsibilities Lead the delivery of network infrastructure projects aligned with business strategy. Manage and troubleshoot day … to-day network operations (LAN, WAN, SD-WAN, MPLS). Support Cisco Voice Platforms, Cisco Call Manager, and Meraki SD-WAN/SASE solutions. Maintain strong relationships with service providers, MSPs, and internal stakeholders. Evaluate telecoms/network technologies to identify cost savings and improvements. Produce clear network documentation and contribute to service improvement plans. About You Strong … Aruba). Hands-on knowledge of SD-WAN installation, support, and optimisation. Experience working with MPLS in commercial environments. Excellent troubleshooting skills and problem-solving ability. Comfortable managing vendors, service delivery, and stakeholder expectations. What’s on Offer Competitive salary up to £50,000 DOE. Structured induction and ongoing training to support career development. Enhanced family leave and More ❯

of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a visionary Head of IT to lead Apogee’s internal IT operations across the UK and Europe. This is a pivotal role for … foresight with operational excellence. Reporting to the IT Director , you will oversee a multi-disciplinary team of 13 covering infrastructure, networking, systems administration, end-user computing, application development, and service delivery. You will ensure our systems are secure, scalable, and high-performing – while driving innovation and alignment with business goals. This is an opportunity to influence the future of … through technology. Responsibilities: Execute the internal IT strategy aligned with business and HP technology standards. Lead technology modernisation initiatives – from cloud adoption to network optimisation. Oversee IT operations and service delivery across multiple UK and European sites. Manage budgets, vendors, and performance metrics to ensure operational excellence. Champion cybersecurity, compliance (ISO 27001, GDPR, Cyber Essentials Plus, NIS2, DORA More ❯

opportunities Build and maintain strong client, supplier, and partner relationships Lead, mentor, and develop the commercial team, fostering a high-performance culture Collaborate with Sales, Marketing, Operations, Technical, and Service Delivery teams to deliver client solutions Provide commercial insight and reporting to the board, influencing strategic decisions Contracts and Commercial Manager Benefits: Competitive salary of £70,000 Expenses More ❯

learn the troubleshooting steps for new users Allocate complex issues to the relevant teams Experience/Qualification: 1-2 years in a proven background in IT support and managed service delivery CompTIA A+, Network A+ or Microsoft Certified Experience with remote support tools and ticketing systems Proficient in Windows operating systems, Active Directory, Office365 and Networking Excellent understanding More ❯

leading law firm is seeking a senior IT leader to drive the strategy, management, and evolution of its internal business systems and IT infrastructure. This role blends hands-on delivery with strategic oversight, ideal for someone who can align technology with business goals in a professional services environment. Key Responsibilities: Lead the technology roadmap for practice management, document management … compliance with GDPR, ISO 27001, and regulatory standards; support audits and risk management. Drive IT projects, change requests, and adoption of new tools while defining KPIs for performance and service delivery. Lead a small, high-performing team, providing mentorship and fostering a culture of ownership and continuous improvement. Essential Skills & Experience: 5+ years in IT leadership or enterprise systems … recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com More ❯

term contract to oversee a national portfolio of predominantly shopping centres. This is a key role requiring strong technical expertise, stakeholder management, and a proactive approach to compliance and service delivery. Key Responsibilities: Oversee the technical management of a UK-wide portfolio, ensuring all building services and M&E systems are maintained to a high standard. Manage planned and … reactive maintenance across multiple retail sites, ensuring compliance with statutory obligations and health and safety legislation. Coordinate and oversee external contractors and service providers, ensuring performance aligns with contractual and operational expectations. Support the delivery of capital projects and lifecycle works, providing technical input and ensuring minimal disruption to operations. Drive energy efficiency initiatives and contribute to the More ❯

About the Client Our client is a multi-service facilities partner providing specialist electrical, lighting, and compliance services to leading property and facilities management companies. With a strong technical heritage and cross-divisional support from related service areas, they deliver reliable, data-driven solutions that enhance building performance and compliance. Roles & Responsibilities Develop and maintain strong relationships with … property owners. Identify and win new business opportunities within the FM sector for electrical maintenance, testing, lighting, and EV charging services. Leverage existing group customer relationships to identify additional service opportunities. Map key decision makers and maintain consistent client engagement. Collaborate with internal technical teams to deliver coordinated and commercially sound proposals. Build and manage a strong sales pipeline … or business development within facilities management, property, or building services. Track record of securing and managing FM or managing agent accounts. Strong understanding of compliance, electrical, or M&E service delivery. Skilled in pricing, tendering, and commercial negotiation. Excellent communication and presentation abilities with senior stakeholders. Self-motivated, organised, and target-driven. Field-based sales experience; full UK driving More ❯

CRM system to track leads, pipeline status, quotations, and opportunities. Monitor conversion rates and forecast sales performance. Account Management & Client Retention Serve as the main liaison for clients; ensure service satisfaction and identify upsell opportunities. Foster long-term relationships to encourage repeat business and referrals. Regulatory Compliance & Technical Oversight Stay abreast of relevant UK standards (e.g., BS 5839 for … fire alarms, SCA guidance for smoke ventilation maintenance) and ensure all proposals and services comply. Collaborate with FDS maintenance engineers to ensure safe and compliant service delivery. Reporting & Analytics Deliver regular reports on revenue, conversion, pipeline status, client satisfaction, and maintenance trends. Provide senior management with actionable insights to steer strategy and growth. Required Skills & Qualifications Experience: Proven track More ❯