23 of 23 Service Delivery Jobs in Kent

West Malling, United Kingdom | Posted on 25/09/2026 The Service Delivery Manager (SDM) is responsible for delivering Technology services to a specific internal business unit customer; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely … internal business unit customers effectively balancing customer needs against resource availability and commercial pressures. The SDM will play a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management ...

Service Delivery & Experience Manager Are you an experienced IT service management leader who can improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service … looking for individuals who are curious, thoughtful, and motivated by contributing to work that has real industry impact. The role The IT Service Delivery & Experience Manager is responsible for how live IT services are delivered and experienced day to day. You will lead the incident, request, problem ...

Resourcing Lead (D365) Remote | Unlimited Holiday | Turn changing demand into clear resourcing decisions that protect delivery Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team … utilisation. Rather than simplyescalating issues, you will work through the options, recommend the best route forward and resolve problems before they affect customers, delivery or growth. Working across Project Management, Service Delivery, Sales and practice teams, you will give thebusiness the information and confidence to make faster ...

D365 Business Central Service Lead Tunbridge Wells & Client Site | Unlimited Holiday | Keep customers productive, secure, and moving forward by turning IT change into business value. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation … focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry. Role Overview: The Managed Service Team Lead exists to ensure our Dynamics 365 Business Central customers receivea responsive, reliable service that protects their operations and builds confidence ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly … DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. It is a pivotal ...

Service Delivery Manager (SDM) at Tiger Resourcing Group in West Malling, United Kingdom, will ensure delivery of technology services to a specific business unit, balancing customer needs with resources and commercial pressures. You will own end-to-end service provision, manage incidents and service requests ...

transformation and strengthening the controls required to deliver scalable, secure and supportable technology change. The role exists to connect business priorities, architecture direction, technical delivery, PMO governance and operational readiness, ensuring programmes move from scoping through delivery into production with clear ownership, risk management and measurable value. What … doing... What you'll be doing.... Technical programme delivery: Lead complex technical programmes across discovery, planning, delivery, transition and closure, maintaining control of scope, risks and decisions. Cloud, applications and integration: Coordinate delivery across Azure, applications, integrations, data platforms and digital services, ensuring solutions are supportable ...

Laing O'Rourke seeks an IT Service Delivery & Experience Manager to lead live IT services, oversee incident, problem and change management, and improve service performance with data-driven insight. You will manage managers and collaborate with technical teams, suppliers and senior stakeholders to deliver visible improvements. ...

Field Service Engineer Tunbridge Wells & Client Site | Unlimited Holiday | Keep customers productive, secure, and moving forward by turning IT change into business value. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics … Technology only creates value when it works reliably, securely, and without getting in the way of the people using it. As an IT Field Service Engineer, you'll help customers successfully implement, upgrade, and maintain the technology that underpins their business. Whether delivering onsite infrastructure projects, deploying Microsoft cloud ...

priorities, and resource planning to ensure support requests are handled efficiently. Coordinate site visits and remote support activities to maintain a consistent level of service across all locations. Provide coaching, mentoring, and technical guidance to team members, supporting their professional development. Promote a culture of excellent customer service, accountability, and continuous improvement. Work closely with site management teams to understand requirements and address IT-related issues. IT Service Delivery Ensure the effective delivery of IT support services across all offices, sites, and business locations. Monitor support queues, service levels, and key performance indicators ...

priorities, and resource planning to ensure support requests are handled efficiently. Coordinate site visits and remote support activities to maintain a consistent level of service across all locations. Provide coaching, mentoring, and technical guidance to team members, supporting their professional development. Promote a culture of excellent customer service, accountability, and continuous improvement. Work closely with site management teams to understand requirements and address IT-related issues. IT Service Delivery Ensure the effective delivery of IT support services across all offices, sites, and business locations. Monitor support queues, service levels, and key performance indicators ...

Thermal Service Technology - Cooling Applications Reports to: Services Technology Manager Location: Madrid, Spain/Westerville - HQ, OH, US Organization: Vertiv Group Corporation Job Summary As a Thermal Team Member, you will support the development and enhancement of maintenance services for Vertiv’s cooling applications, with a focus on high … environments and AI-driven data centers. You will collaborate with the Services Technology Manager and cross-functional teams to identify market trends, implement innovative service delivery models, and drive operational efficiency. Your work will directly contribute to Vertiv’s digital services portfolio, helping to extend service offerings ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting‐edge innovation backed by market‐leading service operations! JOB DETAILS Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after training … customer and field operations team. In this role, you’ll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. You’ll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently. Your responsibilities ...

Technical Support Manager Tunbridge Wells, Kent Lead the Team. Drive Service Excellence. Make a Real Impact. Are you an experienced Technical Support Manager from a c onnected hardware and software solutions background, who thrives in a fast-paced, customer-focused environment? Do you enjoy developing people, solving complex technical … high-performing culture. Set clear objectives, monitor performance and identify training and development opportunities. Manage resource planning, recruitment and onboarding to ensure effective service coverage. Delivering exceptional customer support Take ownership of service performance, ensuring customers receive timely, accurate and professional support. Manage complex customer escalations and high ...

Infinity Group is seeking a D365 Business Central Service Lead to manage our BC Managed Services team on client-site in Tunbridge Wells. You will ensure responsive, reliable service, own escalations, and drive value for customers by aligning technical delivery with commercial outcomes. You will lead … performance, coach the team, and work with Service Delivery and Account Management to improve customer outcomes and confidence in Infinity. #J-18808-Ljbffr ...

engineers. You’ll be the subject expert for your scrum, supporting your team in day‐to‐day work, providing technical direction, and ensuring delivery of key deadlines. As a top‐tier Microsoft partner, Influential has access to the leading technologies within the Microsoft stack, so you’ll be expected … vision for our clients. Provide third‐line support for solutions in production. Hands‐on coding in C# .NET. Collaborate closely with development, product, and service delivery teams in an Agile environment. Share ideas for improvements, experiment with new technologies, and make recommendations for change where relevant. Offer technical ...

deliver new or upgraded technology, integrations, and data capabilities to agreed scopes, quality criteria, timetable, and budgets • Build relationships with stakeholders to facilitate successful delivery of projects within the agreed parameters • Create and maintain detailed project documentation including charters, business cases, initiation documents, roadmaps, milestone/sprint plans, resource … successfully deliver new technology and data capabilities • Experience in coordinating business analysis, specification, configuration, technical, test and training resources as well as delivering continuous service improvements. • Ability to embed new systems and new ways of working for teams • Experience in business engagement, business analysis and planning, design, sourcing, transition ...

report support requests via the internal helpdesk system. Promote a culture of continuous improvement by helping identify ways data can improve business processes or service delivery. Qualifications and Skills: Knowledge of SQL – comfortable writing queries, stored procedures, and views. Experience using Microsoft SQL Server tools such as SSRS ...

building your own? We're an established IT Managed Services business with around £700k turnover, an existing customer base and a strong technical/service delivery team. We're now looking for an entrepreneurial, commercially driven MSP professional to take ownership of our new business growth. This … traditional sales role. You'll work alongside the existing Service Director and owners to build the commercial side of the business, with your primary focus being winning new managed service contracts. Your opportunity Target SMEs with 10-50+ IT users Sell managed IT support, cyber security, hardware ...

solutions, and drive operational efficiency while contributing to the digital services portfolio. You will work on advancing predictive analytics, IoT integration, and innovative service delivery models to #J-18808-Ljbffr ...

relationships with software and technology vendors Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey Provide clear and timely communication to customers and internal stakeholders during implementations, incidents … Support the pre-sales process by providing technical expertise on complex customer requirements Identify opportunities to improve the profitability and efficiency of Professional Services delivery This is a field-based role, with regular travel to customer sites across the UK and occasional travel to our offices in Maidstone, London ...

Services, this role is responsible for the Supply Chain and Finance optimisation and technology strategies for HCA Healthcare UK, alongside the day-to-day delivery of ITG services across the division. You will lead the support, governance and continual improvement of critical Finance and Supply Chain systems, working closely … with stakeholders, suppliers and technology teams. You will oversee a team responsible for the delivery, support and governance of these systems, covering service management and strategy, business analysis, testing, performance monitoring and ongoing system maintenance. Above all else, we're committed to the care and improvement of human ...

address issues such as drift, hallucinations and latency. Contribute to AI engineering standards, guardrails and best practices, and support incident investigation and resolution with Service Delivery. Ensure solutions comply with security, privacy, compliance and ethical AI requirements, including access controls, data protection and risk assessments. Share knowledge and mentor … Familiarity with cloud platforms (ideally Azure) and AI services (e.g. Azure OpenAI, Azure Machine Learning, or equivalents). Experience working in agile, cross-functional delivery teams. Desired but not essential.... Postgraduate study or certifications in AI, machine learning or data science. Cloud certifications (e.g. Azure, GCP, AWS) and relevant ...