5 of 5 Service Delivery Jobs in Leicester

experiences that make a measurable difference for students, staff, partners and the wider communities DMU serves. We are looking for a resilient, credible and delivery-focused Associate Director of Digital Product Strategy to turn significant digital ambition into a clear, prioritised and achievable programme of work. Working with capable … more mature product-led model that improves services for students, staff and the wider university. You will be responsible for: Creating a clear delivery roadmap , prioritising products, services and improvements, sequencing activity realistically, and ensuring the team delivers what it promises. Leading and shaping the team by providing resilient ...

optimising their core transport platform. This is a fantastic opportunity to work on modernising and automating transport processes , helping move systems forward and improve service delivery through better use of technology.You will take ownership of enhancing a web-based transport management system (MTC) , ensuring it is fully optimised … efficient, and aligned to operational needs. This role combines systems expertise, process improvement, stakeholder engagement, and delivery capability . Key responsibilities will include: Enhancing and optimising the MTC transport system Supporting the transition and continued evolution of a web-based platform Identifying opportunities to automate and streamline school transport ...

optimising their core transport platform. This is a fantastic opportunity to work on modernising and automating transport processes , helping move systems forward and improve service delivery through better use of technology. You will take ownership of enhancing a web-based transport management system (MTC) , ensuring it is fully … optimised, efficient, and aligned to operational needs. This role combines systems expertise, process improvement, stakeholder engagement, and delivery capability . Key responsibilities will include: Enhancing and optimising the MTC transport system Supporting the transition and continued evolution of a web-based platform Identifying opportunities to automate and streamline school ...

students, and escalate to 2nd line as and when required To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication Ensuring requests are dealt with quickly and efficiently, while prioritising tasks Changing staff and student passwords on various Trust systems when requested Assisting … CCTV queries when requested in a confidential manner To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery To work in a confidential manner when handling data Maintain high professional standards of conduct, attendance and punctuality To be willing ...

identify gaps, duplication, delays, unclear ownership and control weaknesses. Develop improved “to be” process maps that support clearer accountability, better controls and more efficient service delivery. Produce clear process documentation, standard operating procedures, checklists and workflow guidance. Ensure processes are practical, easy to follow and suitable for operational use. … Legal instruction and escalation processes. Key management and property access. Repairs, maintenance and property issue escalation. Governance, reporting and performance monitoring. Business analysis and service improvement The postholder will: Analyse current service arrangements and identify opportunities for improvement. Gather and document business requirements from managers, officers and stakeholders. ...