Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Applause IT Limited
Project Manager - Customer Operations, Construction Systems, Project Management, and Delivery Up to £60,000 Depending on experience + comprehensive benefits. Liverpool, Merseyside, Northwest - Hybrid, 3 days in the office a week, 2 days at home. Applause IT are looking for a Project Manager (Customer Operations) to join a leading … customer service. We are seeking an individual with outstanding abilities in project management, process improvement and customer service. The Role: Overseeing the complete project delivery process, guaranteeing compliance with schedules, budgets, and quality benchmarks, while comprehensively strategising and supervising resource allocation. Effectively collaborating with cross-functional teams, across Sales … Customer Success, Procurement, and Product teams. Develop and uphold team KPIs, to enhance performance in areas like project delivery, project budgets, and client satisfaction. Oversee the Customer Service Desk team, monitoring and evaluating the performance metrics of the service desk, and efficiently and professionally address any customer more »
Infrastructure Analyst is required for our client who are based in Liverpool. You will be joining the infrastructure team who are responsible for the delivery of technical projects, management and BAU upkeep of the organisation's infrastructure, applications and SQL. Key responsibilities: Work closely with the ServiceDelivery Manager - Infrastructure to develop and maintain the Operational Infrastructure/IT Systems Act as a point of escalation to Service Desk Analysts and support them in identifying, troubleshooting, and resolving issues. Embrace change defined by the IT Project Roadmap. Support the IT departmental policies for the organisation which … includes all servicedelivery matters, technological matters, hardware, and software procurement & IT services sourcing. Work in a collaborative way with all IT teams Knowledge transfer to the IT Service Desk. Create and maintain systems configuration documentation, including creating and maintaining test plans and recovery methods Keep up more »
off-the-shelf software (COTS), and open source packages and solutions. This can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Assist in the implementation and operation of controls and … processes and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of servicedelivery (designing, developing, delivering and operating) and establish coherent frameworks that work. Ensure that a set of IT products, suppliers and vendors come … together to deliver an IT service Translate logical designs and produce detailed physical designs. Document all work using required standards, methods and tools, including prototyping tools where appropriate. Build and test simple interfaces between systems. Assist with more complex integration as part of a wider team. Execute test scripts more »
The Programme Managerfor the EV Charging team is responsible for managing the relationships with key EV Charging customer(s) in order to; Ensure successful delivery of contractual obligations and meet wider customer expectations Ensure early visibility of pipeline of work to support timely and efficient allocation of resource to … of work and resources Ensure that timely actions are taken to protect MES contractually/commercially for any delays to agreed programmes Drive project delivery, from early qualification of opportunities through to completion and sign-off Maximise revenue and profit from the client contract through identifying opportunities for cost … returns from the customer relationship Collaborating with internal teams: working closely with internal and subcontractor teams, such as BD, marketing, product development and operational delivery, to ensure customer needs are met and that we are providing the best possible service Forecasting and reporting: forecasting contract financial performance and more »
move into Central Liverpool. Working on AD, Windows, and SCCM portal, you'll be sitting in a team of 4 including a keen EUC ServiceDelivery Lead to make the transition is seamless and effective. With these technologies as well as a great attitude to teamwork, collaboration and more »
move into Central Liverpool. Working on AD, Windows, and SCCM portal, you'll be sitting in a team of 4 including a keen EUC ServiceDelivery Lead to make the transition is seamless and effective. With these technologies as well as a great attitude to teamwork, collaboration and more »
not-for-profit organisation to help them appoint an experienced and highly knowledgeable Rewards and Benefits Manager. Reporting directly into the Head of HR ServiceDelivery you will be responsible for providing expert advice, managing, and maintaining all of the operational reward and benefits activities and leading strategic … engagement and a robust plan to ensure a successful implementation. Support and coach a Rewards Advisor. Working with the Reward Advisor, support the HR Delivery Team in the timely management of cyclical activities, including pay review, Real Living Wage and pensions enrolment. Support the Director of HR with Governance … insights, management information and recommendations. Experience in pay modelling and supporting pay negotiations working collaboratively with trade unions. Experience of supplier management and the delivery and ensuring value for money of reward solutions through third parties Experience of managing significant budgets You will have excellent stakeholder management experience. You more »
Service Care Solutions are looking for an ICT Technical Analyst to work within the Merseyside Police on a 6-month contract. Location: Rose Hill Police HQ, L3 Job role/responsibilities: To design, build, manage and support infrastructure hardware, and software systems. Build, configure, administer, and support IT Infrastructure … processes, and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of servicedelivery (designing, developing, delivering, and operating) and establish coherent frameworks that work. Translate logical designs and produce detailed physical designs. Build and test … undertaken. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. Must have a service focus and the ability to take inputs and establish coherent frameworks that work. If you are interested in this role or want further discussion more »
audience. This role is not just about troubleshooting; it's about being a proactive force in a team that values continuous improvement and exceptional service delivery. If you are eager to apply your technical skills in a supportive environment that encourages professional growth, this role is tailored for you. … experience and demonstrating how your skills align with the requirements of this crucial role. Join a team where your technical expertise and commitment to service excellence will be celebrated and rewarded. more »