1 to 25 of 57 Service Delivery Jobs in Reading

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud … SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯

Social network you want to login/join with: Oracle Service Delivery Manager, reading col-narrow-left Client: Mastek Location: reading, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 7 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide Job Description: Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job ? Job Type: Permanent Start Date: ASAP Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service … prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous improvement and delivering efficiencies. Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/ More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

Service Delivery Manager - 8 month contract/Day rate negotiable/Remote working We have an exciting opportunity for a Service Delivery Manager Lead to join us on an 8 month contract with remote working and occasional visits to our Dublin and Reading offices. Key Responsibilities: Responsible for the management of the infrastructure environment including server … OS, hypervisors, cloud environments and enterprise applications. Responsible for service delivery, including management and oversight of key data centre initiatives and management activities, development and monitoring of Key Performance Indicators (KPI) to measure performance data, SLA attainment and promised and expected service delivery. Partner with 3rd party data centre providers to deliver stable operations. Manage governance of … all data centre related activity. Support strategic DR programs through BCP planning and testing. Support on-prem and cloud based virtual desktop environments. Provides strategic and technical direction to service and project teams. Ensures all infrastructure solutions are aligned to overall Infrastructure strategy. Evangelise best practice, be a passionate technologist, and represent Infrastructure Operations within our future Enterprise Architecture More ❯

line managers. Acting as the first point of contact from colleagues, managers, and external parties, you will deliver high quality outcomes ensuring an effective and customer focused HR Advisory service whilst being pragmatic in people solutions which achieve operational objectives. What will you do?: Creating and delivering people management training as required to ensure a consistent level of skill … a fast-paced, high change People environment. Excellent research and data analytic skills. Experience of creating and delivering training programmes (both face-to-face and through Teams/remote delivery). Strong understanding of core HR Generalist and core administrative processes, including right to work legislation. Change management experience including restructures and TUPE. Proven experience of UK and European … and EU when it necessary. If you are.... Motivated to develop your career in Human Resources, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore. What We Will Offer Personal & Professional Development Within a learning and development culture, we offer More ❯

troubleshooting experience and IT project implementation skills within the area of Microsoft and Networking technologies. As the Senior Infrastructure Engineer/Network Support Technician you work within the IS Service Delivery team and youll be instrumental in keeping the organisation connected and resilient. Youll support, maintain and enhance the core infrastructure across physical and cloud environmentsmanaging everything from … including physical and cloud services (IaaS, SaaS etc.), storage and networking Support and maintain DR and business continuity Support integration of systems and services with 3rd party platforms and service providers Ensure systems and services maintain security and integrity through the use of best practice and industry standards Plan, support and deliver project workstreams and operational initiatives across infrastructure … domains Support and maintain services and solutions for the successful delivery of end user compute services including End Point Manager (Intune) Act as a point of escalation for IS Operations teams CANDIDATE REQUIREMENTS Relevant professional qualifications and/or membership of appropriate professional body IT related certifications: CCNA, MCSE, MCP or demonstrable experience in a similar role Proven and More ❯

implementation, and adoption of Microsoft Fabric solutions across client data environments. Solution Architecture Design – Translate complex business requirements into scalable, secure, and high-performing data platform architectures. Microsoft Stack Delivery – Deliver end-to-end solutions using Microsoft technologies such as Synapse Analytics, Data Factory, Power BI, and Azure SQL. SQL Modernization Projects – Drive SQL modernization projects including upgrades, performance … Associate. Data Governance Knowledge – Understanding of data governance frameworks and implementation best practices. Cloud Data Migration – Experience migrating on-prem SQL workloads to Azure or hybrid data platforms. Agile Delivery Experience – Familiarity with Azure DevOps and Agile methodologies, Infrastructure-as-Code (IaC) and delivering data platform projects in iterative cycles. Non-Microsoft Data Tools – Exposure to or hands-on … Concern for quality, being attentive to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence Technical Knowledge : Willingness to learn and understand Ultima’s core solutions and services Communication Skills : Excellent communication skills, making an impact on others, establishing credibility with More ❯

Department of Health and Social Care, individual provider and commissioning organisations and other NHS bodies Experience of working in a pressurised environment requiring prioritisation of workloads and negotiation of delivery timescales Experience in communications and stakeholder management Experience of managing and motivating teams and reviewing performance of staff Member of relevant professional body Skills & Capabilities Evidence of planning and … delivering programmes and projects and services on time. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solutions Communication skills for delivering key messages to a range of … policy for implementation Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Promotes equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Evidence of planning and delivering programmes, projects and services on time using established project More ❯

retained markets, joint ventures, external vendors and partners Manage the implementation of the strategic planning in-line with the overall company strategy and Security Roadmap to provide future proofed service delivery Drive a multi-year strategy for continuous process and technology improvement Provide leadership and guidance in assisting IT and security personnel in the collection and review of … directing of all activities across the teams in line with the budget Lead all people management facets including recruiting, hiring, performance management, etc Effective management of 3rd Party Managed Service provider supporting Security Operations Provide input on customer needs, competitive benchmarks, and market trends to advise product development and marketing strategies. Collaborate with Technology and AI teams to build … partners Detailed understanding of the MITRE ATT&CK and D3fend Framework and the Cyber Kill Chain Detailed understanding of using Cyber Threat Intelligence in support of a Managed Security Service organisation An understanding of attacks impacting a cloud-native environment (OCI, GCP, AWS and Azure) Ability to lead people to think critically by guiding them without doing the work More ❯

Social network you want to login/join with: We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location … Remote What you'll be doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical … teams and clients, ensuring service and technical delivery meet expectations Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills More ❯

documentation where appropriate. Systems Maintenance: Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales. Timely update of the company’s Service Management ticketing system. Carry out all maintenance tasks for on-site services as detailed in contracted service management plans. Maintain those Reference Facilities that support Systems Maintenance. Consult … with the Service desk and infrastructure team to address in-depth issues. Carry out initial inspections on returned end-user equipment and on new or replacement end-user equipment prior to dispatch. Implement agreed service changes and ensure all documentation is updated to reflect configuration changes. Asset Management for all managed services. Build, install and configure managed ICT … services in line with the company’s product set and customer requirements. Assist in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. Ensure all appropriate installation documentation is produced. Experience with Windows, Office365, Active Directory, basic networking #J-18808-Ljbffr More ❯

Google Continue with Google Continue with Google Continue with Google Continue with Google Head of Global Operations Location: Reading, UK Reporting to: Chief Operating Officer Global Operational Scope | Complex Service Environments | Hands-On Leadership Are you an experienced operations leader who thrives in complex, high-availability environments? We’re looking for a dynamic Head of Global Operations to lead … spanning airport-based technicians, field and campus engineers, and an integrated Spares, Repairs & Logistics function. This is a hands-on leadership role that requires deep, practical knowledge of operational service delivery in technically demanding environments. What You’ll Do Lead Global Operational Delivery across airport sites, field teams, and engineering hubs—ensuring high performance and service continuity across all regions. Ensure Service Excellence by meeting or exceeding SLAs, driving customer satisfaction, and maintaining operational discipline and efficiency. Own and Manage Cost of Service, resource planning, and logistics—delivering value while optimising margin and ensuring service quality. Standardise and Innovate service delivery, processes, and tooling—bringing best practice to life across More ❯

agenda for the southern region, ensuring that digital services, transformation initiatives, and strategic IT capabilities are aligned with contract needs and regional priorities. This role combines business partnering, digital delivery oversight, and accountability for regional digital performance, driving tangible outcomes across operations, customer service, and compliance. Location : Southern Regions Hours: 40 hours per week Salary … per annum What we offer: 24 Days holiday plus Bank Holidays Pension Company car/car allowance Death in service Key Responsibilities: 1. Digital Business Partnering Act as the primary Digital & IT interface for regional contract leadership. Build strong relationships with contract and operational leaders to understand business challenges and opportunities. Influence strategic and tactical decision-making by ensuring … and deliver shared success. 2. Leadership of Regional Digital Team Lead and support the Digital Transformation Lead – North and Digital Solutions Architect Create a high-performance culture focused on delivery, adoption, and continuous improvement. Provide day-to-day support, coaching, and mentoring to ensure team members grow in capability and confidence. Promote a collaborative, proactive, and solutions-oriented culture More ❯

agenda for the southern region, ensuring that digital services, transformation initiatives, and strategic IT capabilities are aligned with contract needs and regional priorities. This role combines business partnering, digital delivery oversight, and accountability for regional digital performance, driving tangible outcomes across operations, customer service, and compliance. Location: Southern Regions Hours: 40 hours per week Salary … per annum What We Offer 24 Days holiday plus Bank Holidays Pension Company car/car allowance Death in service Key Responsibilities Digital Business Partnering Act as the primary Digital & IT interface for regional contract leadership. Build strong relationships with contract and operational leaders to understand business challenges and opportunities. Influence strategic and tactical decision-making by ensuring regional … and deliver shared success. Leadership of Regional Digital Team Lead and support the Digital Transformation Lead – southern and Digital Solutions Architect – North. Create a high-performance culture focused on delivery, adoption, and continuous improvement. Provide day-to-day support, coaching, and mentoring to ensure team members grow in capability and confidence. Promote a collaborative, proactive, and solutions-oriented culture More ❯

and Risk posture. This role is key in building and improving Primark's Cyber Security posture. Duties & Responsibilities Actively progress and improve Primark's cyber security posture with the delivery of agreed projects/initiatives aligned with industry best practice. Ensure project deliverables are aligned with the Cyber Roadmap with outcomes directly addressing strategic objectives/maturity gaps/… on approach' including the construction of business cases and contractual arrangements. Have a metric based approach with a structure to enable auditing and managing vendor performance. Coordinating resources, preparing delivery teams for kick-off and ensure effective completion of milestones, controlling scope and mitigating risks. Managing the scope of programme delivery from inception to service delivery - defining, developing and managing implementation schedules Maintaining a roadmap of future initiatives, that effectively facilitates the prioritisation of delivery plans. Ensuring an ongoing focus on delivering the required quality/value for money and compliance with published standards and guidelines. Co-ordinates cross-functional team members, identifies resources needed, assigns and prioritises tasks/responsibilities and ensures deadlines More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC d.b.a. More ❯

Service Delivery Manager - Leading Cyber & Network Security Consultancy 📍 Berkshire Hybrid | £50,000 + Benefits 🛡️ Leading Cyber & Network Security Consultancy We’re hiring a Service Delivery Manager to join a high-growth, specialist consultancy delivering world-class cyber and network security solutions to enterprise clients across the UK. This is a customer-facing role where you’ll … own the end-to-end service experience , ensuring SLAs are hit, service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building … relationships, and are passionate about delivering top-tier service in a technically complex space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a dynamic, collaborative More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers More ❯

support to the assigned team leader. Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issue management. Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions … industry, and providing technical support to more junior staff Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support. Ensuring the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation … offersHigh Streetdiscounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel XPS could be the next More ❯

A growing business based in the Home Counties is looking to recruit a Service Delivery Director to lead and optimise all service delivery operations. This includes managing project delivery, optimising resource utilisation, maintaining quality standards, and ensuring exceptional client satisfaction. Along with a salary of up to £100,000 per annum, you will receive a … employer pension contribution, DIS benefit, critical illness cover, an employee assistance programme, access to mental health first aiders, personal development opportunities and hybrid working. What youll be doing as Service Delivery Director: You will play a crucial role in the development of a model that aligns with their ambitious growth plans, capabilities, and commercial objectives. Key responsibilities: Align … delivery goals with broader organisational objectives, helping drive company growth through outstanding client service. Collaborate with executive leadership to influence product roadmap based on customer needs. Establish and monitor key performance indicators (KPIs) for teams, focusing on quality, project timelines, client satisfaction, and operational efficiency. Build and maintain strong relationships with clients to understand their needs and ensure satisfaction. More ❯

Social network you want to login/join with: Service Delivery Manager - Cyber Security, reading col-narrow-left Client: Peaple Talent Location: reading, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 27.06.2025 Expiry Date: 11.08.2025 col-wide Job Description: Cyber Security Delivery Manager | Permanent | UK Remote … p.a Peaple Talent have partnered with a brilliant consultancy in the UK looking to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis. Our client is located in the South West of England, but are looking to hire remotely due to the client facing element of this role. If you are enthusiastic about cybersecurity … and skilled at cultivating meaningful client relationships, this would be a suitable role for you. Our client is seeking a Technical Service Delivery Manager who can guide their clients towards enhanced security practices, maximize the value of their offerings, and bring clarity to intricate challenges. They’re looking for someone with a background in cybersecurity operations, excellent interpersonal More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into … Group Delivery for Customers and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of … services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and More ❯

We are seeking a dynamic and analytical professional to join our firm and help deliver technology solutions in collaboration with our managed service provider. This role is crucial in driving digital transformation by leveraging technology to enable business stakeholders in executing the firm's strategy. Responsibilities include gathering requirements, designing tech-focused solutions, and supporting the delivery of … software and systems to enhance business performance. You will work closely with the firm's external technology service provider to ensure high service quality. Experience and Attributes Required Bachelor's degree in Information Technology, Computer Science, or related field. 2+ years of experience in a technology role within a professional services environment. Excellent communication and stakeholder engagement skills. … enterprise systems, or cloud-native applications. Exposure to legal industry software. Knowledge of cybersecurity, data governance, or enterprise integration projects. Work Responsibilities Monitor and manage external supplier performance in service delivery, information security, and project execution. Gather, document, and socialize business requirements for transformational projects. Oversee installation, configuration, and maintenance of hardware, software, networks, and systems. Lead IT More ❯