10 Service Delivery Jobs in Tyne and Wear

Service Delivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »

which we work and live. It is personal to all of us. Julie Sweet, Accenture CEO In our team you will: As an SAP Service Delivery professional at Accenture, you will play a crucial role in providing ongoing application maintenance and support services to our clients during the … post-implementation phase. The roles within the AMS (Application Maintenance Support) Tower encompass both Service Delivery Managers, who are responsible for managing client accounts and ensuring the delivery of contractual commitments, and Application Maintenance Support experts, who handle problem resolution, incident management, and process improvement in a … production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. We are looking for experience in the following skills: 7+ years Excellent customer management skills, acting as the face of more »

Job summary Responsible for managing the implementation and delivery of the PCN DES Service requirements across the PCN, supporting the achievement of the Impact & Investment Fund (IIF) targets across PCN practices, as well as operational management of other identified projects and services the PCN are required to deliver … The post holder will work with the PCN Management Team (including the PCN Clinical Director, and PCN Business Manager) to progress new and innovative service developments responding to emerging knowledge and techniques, reporting to the Clinical Director. Main duties of the job To provide oversight and coordinate delivery … Responsibilities include: Keep abreast of current affairs and identify potential threats and opportunities. Contribute to PCN strategy. Monitor and evaluate performance of the PCN service requirements. Develop and maintain effective communication within the PCN and the PCN member practices and all relevant stakeholders (ICB, Federation, Patients etc) Develop and more »

places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success. As the Portfolio Director you will be expected to lead the team and deliver value to our … in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle … is mandatory for this role. Ideally a background as a Functional Consultant is ideal. You will be seen as central in the shaping and delivery of key proposals and will be recognised by customers and colleagues as a leader who can bring together the right group of people to more »

Parkdean Resorts are seeking a career minded, professional and confident IT analyst to support our busy Service Desk supporting our desktop estate and associated services. The role reports directly to the Service Desk Manager and will be the first point of contact for our employees' incidents and problems. … Ensure all support is logged and managed through ServiceNow., Ensure timely resolution of requests in line with agreed SLAs, Ensure exceptional levels of customer service, Escalate alarms from business systems via our monitoring software, Engage with 3rd line teams and/or external partners to seek advice or escalate … shared across 1st and 2nd line Some of the skills and experience we are looking for: At least 1 year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability more »

to offer an opportunity for a highly motivated, ambitious individual to join our well integrated team. You will provide support to the HPB & Transplantation service (Liver/Kidney/SPK/Islets) in Newcastle. You will provide an expert opinion on, and investigate and manage, those patients presenting to … the Department of Transplantation Surgery in Newcastle. You will be contributing to the management, delivery and development of the abdominal transplantation and retrieval service. You will also be a key member for delivery of Neuroendocrine tumour and benign HPB teams. You will primarily provide on-call commitment to … the retrieval service at NUTH and for Abdominal Transplantation at the Freeman Hospital. There will be a specific responsibility to the management (including surgical) of patients with Gastro-Entero-Pancreatic Neuroendocrine Tumours (GEP-NETs). Management of general surgical and benign HPB problems will involve appropriate modern surgical techniques more »

Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers … and internal stakeholders. Responsibilities: Act as the primary point of contact for all service desk inquiries, efficiently managing incoming calls and emails. Coordinate service requests and dispatch technicians to customer sites in a timely manner, ensuring adherence to service level agreements (SLAs). Maintain accurate records of … service requests, including tracking progress and documenting resolutions. Collaborate closely with technicians and field service managers to prioritize tasks and optimize resource allocation. Provide exceptional customer service, addressing inquiries and resolving issues with professionalism and expertise. Identify opportunities for process improvement and contribute to the ongoing enhancement more »

Show eagerness to learn and grow in a technical role. Develop foundational technical skills and knowledge. Follow established best practices and standards in infrastructure service delivery, under supervision. Training Firebrand’s sector leading Level 3 Digital Support Technician (L3DST) Apprenticeship Programme trains apprentices to maximise the effective use … repair of systems faults Support for the roll-out of installation and commission of new systems or upgrades Continual improvement, business Continuity, Resilience Customer Service and support Security and Legislation; Digital security Data management Digital Information Management Systems Operation Business and decision-making skills Digital technologies including collaborative tools more »

the business and technological objectives of new and existing clients across Private and Public Sector Markets. Working closely with Version 1 commercial and Managed Service teams, the LDA will identify, qualify and act as overall Solution Owner on new business opportunities, utilising Version 1 and wider solution experience to … strategic initiatives for our clients. This is a trusted strategic advisory role, providing technical leadership on medium and large scale deals, encompassing transition, managed service support, value add and Innovation services. Significant applied industry experience is a pre-requisite for the role combined with expansive technical prowess, excellent communication … establish and maintain strong relationships with Version 1 customers and colleagues. The LDA will be a leader capable of steering commercial, pre-sales and delivery teams, utilising the combined expertise of these functions to ensure the delivery of winning propositions balanced perfectly between clients' technical and commercial evaluation more »

liveable life. They believe that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, the charity strives to be open, enabling, inclusive and courageous in all that they do. The charity is … supporter services and database professional you will: Supporter Care Be the first responder to supporter enquiries, whilst organising and assigning workload appropriately to meet service level agreements. Deliver excellent standards of supporter care. Ensure all supporter care processes are documented, understood and reviewed in full, periodically. Support in the … Services by providing information and reports on supporter giving that informs decision making on marketing activities. Skills and Experience Experience of providing excellent customer service, including managing and prioritising conflicting priorities Flexible approach to customer service, going above and beyond expectations Knowledge and working experience of Raisers Edge more »